Infrastructure as digital tools and knowledge practices

10.14361/9783839457900-017 ◽

2021 ◽

pp. 299-316

Author(s):

Andrea Scholz ◽

Thiago da Costa Oliveira ◽

Marian Dörk

Keyword(s):

Digital Tools ◽

Knowledge Practices

Scholz, da Costa Oliveira und Dörk widmen sich in ihrem Beitrag Erfahrungen mit digitalen Werkzeugen im Kontext ethnologischer Sammlungen sowie den Herausforderungen, die sich bei der Berücksichtigung unterschiedlicher Wissenspraktiken in der Zusammenarbeit mit Heritage Communities stellen. Ausgehend von dem Projekt Sharing Knowledge (2014-2020), das im Ethnologischen Museum (Staatliche Museen zu Berlin/ Stiftung Preußischer Kulturbesitz) stattfand, wird argumentiert, dass die Trägheit von Infrastrukturen und die Erforschung ihrer Funktionsweise - d.h. die Entschlüsselung der Meistererzählungen und Ausschlussmechanismen hinter musealen Wissenspraktiken - entscheidende Schlüssel darstellen zur Entwicklung von Werkzeugen und Taktiken, um eben diese Trägheit zu umgehen und zu untergraben. Während der erste Teil des Papiers dem Beispielprojekt kritische Aufmerksamkeit schenkt, schlägt der zweite Teil neue Methoden vor, um Infrastrukturen zu entwickeln, die Relationalität und Pluralität zulassen.

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The Changing Role of Digital Tools and Academic Libraries in Scholarly Workflows: A Review

Nordic Journal of Information Literacy in Higher Education ◽

10.15845/noril.v6i1.174 ◽

2014 ◽

Vol 6 (1) ◽

pp. 6-22 ◽

Cited By ~ 3

Author(s):

Sharon Favaro ◽

Christopher Hoadley

Keyword(s):

Graduate Students ◽

Academic Libraries ◽

Knowledge Building ◽

Digital Tools ◽

Knowledge Practices ◽

Library Resources ◽

Changing Role

In this paper, we review the literature on how information literacies are manifested in scholarly workflows for undergraduates, graduate students, and scholars, and the need to support integrating library resources into their knowledge practices, and how available tools support their needs. We argue that research is needed on how libraries and digital tools both support, and indeed teach, knowledge-building practices across the entire lifecycle of knowledge. Finally, we advocate for studying researcher and student workflows as a way to both improve the tools we make available, and more importantly, to inform us on the role(s) libraries can play in the shifting practices of research in an information-rich world.

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Peering Beyond the Imperial Gaze: Using Digital Tools to Construct a Spatial History of Conquest

International Journal of Humanities and Arts Computing ◽

10.3366/ijhac.2017.0177 ◽

2017 ◽

Vol 11 (1) ◽

pp. 39-54 ◽

Cited By ~ 2

Author(s):

Jeremy M. Mikecz

Keyword(s):

Indigenous People ◽

Indigenous Peoples ◽

Narrative Analysis ◽

Digital Tools ◽

Spanish Conquest ◽

Digital Maps ◽

Spatial History ◽

Colonial Texts ◽

History Of ◽

Spatial Narrative

Ethnohistorians and other scholars have long noted how European colonial texts often concealed the presence and participation of indigenous peoples in New World conquests. This scholarship has examined how European sources (both texts and maps) have denied indigenous history, omitted indigenous presence, elided indigenous agency, and ignored indigenous spaces all while exaggerating their own power and importance. These works provide examples of colonial authors performing these erasures, often as a means to dispossess. What they lack, however, is a systematic means of identifying, locating, and measuring these silences in space and time. This article proposes a spatial history methodology which can make visible, as well as measurable and quantifiable the ways in which indigenous people and spaces have been erased by colonial narratives. It presents two methods for doing this. First, narrative analysis and geovisualization are used to deconstruct the imperial histories found in colonial European sources. Second it combines text with maps to tell a new (spatial) narrative of conquest. This new narrative reconstructs indigenous activity through a variety of digital maps, including ‘mood maps’, indigenous activity maps, and maps of indigenous aid. The resulting spatial narrative shows the Spanish conquest of Peru was never inevitable and was dependent on the constant aid of immense numbers of indigenous people.

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Customer Experience Maturity Models – Improving the Business Results

International Journal of Emerging Research in Management and Technology ◽

10.23956/ijermt.v6i7.216 ◽

2018 ◽

Vol 6 (7) ◽

pp. 228

Author(s):

Maria Enescu ◽

Marian Enescu

Keyword(s):

Case Studies ◽

Proficiency Testing ◽

Customer Experience ◽

Digital Tools ◽

Maturity Models ◽

Business Results ◽

Competency Evaluation

Customer experience maturity of any organization is important for its business results. This paper describes two kinds of maturity models, one based on competency evaluation of the employees on customer’s best applied practices, and the second on maturity of using digital tools to increase the customer good experience when working with the company. These approaches are useful when discuss the performance of enterprises providing products or services in the age of customer. The included case studies show the applicability of the procedures and open a way to be extended for proficiency testing workshops (for similar business) or in ranking the enterprises from the viewpoint of customer experience maturity.

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