The Effect Of Csr On Contextual Performance: Medıatıng Role Of Corporate Reputatıon

2019 ◽  
Author(s):  
Ayşe Cingöz
Keyword(s):  
Corporate Reputation ◽  
Contextual Performance ◽  
Mediating Role

Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation

2020 ◽  
Vol 44 (7) ◽  
pp. 1126-1152
Author(s):  
Hsin-Hui Hu “Sunny” Hu ◽  
Hung-Sheng “Herman” Lai ◽  
Brian King
Keyword(s):  
Corporate Reputation ◽  
Relational Quality ◽  
Deviant Behaviors ◽  
Mediating Role ◽  
Service Sabotage ◽  
Using Data ◽  
Hospitality Employee ◽  
The Relationship ◽  
Moderating Role

This article provides a timely exploration of the relationship between hospitality employee service sabotage and customer deviant behaviors in Taiwan. The authors also examine the mediating role of relational quality and the moderating role of corporate reputation. The proposed research framework was tested using data from 226 customers of casual dining restaurants who responded to a questionnaire-based survey that was administered in northern Taiwan. The results indicate that employee service sabotage is positively related to customer deviant behaviors and potentially increases the incidence of the latter. Moreover, the relationship between employee service sabotage and customer deviant behaviors is mediated by relational quality, including satisfaction and commitment. It was found that the relationship between employee service sabotage and customer deviant behaviors is negatively moderated by corporate reputation. Employee service sabotage has less effect on customer deviant behaviors when customers perceive corporate reputation more positively. The study contributes to knowledge by proposing an empirically developed and tested conceptual model that offers an enhanced understanding of the relationship between employee service sabotage and customer deviant behaviors.

The mediating role of thriving: Mindfulness and contextual performance among Turkish nurses

2020 ◽  
Vol 28 (1) ◽  
pp. 175-184
Author(s):  
Safiye Şahin ◽  
Neslihan Özcan ◽  
Reyhan Babal
Keyword(s):  
Contextual Performance ◽  
Mediating Role

scholarly journals Corporate Reputation and Subsequent Financial Performance: A Theoretical Explanation of the Mediating Role of Trust

2019 ◽  
Vol 14 (11) ◽  
pp. 209
Author(s):  
M. M. D. De S. Gunawardena ◽  
R. Senathiraja ◽  
S. Buvanendra
Keyword(s):  
Financial Performance ◽  
Stakeholder Theory ◽  
Corporate Reputation ◽  
Organizational Trust ◽  
Theoretical Explanation ◽  
Scarce Resources ◽  
Mediating Role ◽  
Proposed Model ◽  
The Relationship

Amidst empirical evidence that claim corporate reputation affects subsequent financial performance of firms, the literature does not provide a comprehensive explanation for this relationship. The aim of this article therefore is to provide a theoretical explanation on how corporate reputation affects the subsequent financial performance. The available literature supports that corporate reputation signals trustworthiness of firms, based on which stakeholders make decisions such as to trust a firm and allocate valuable, scarce resources. The resources so allocated would help a firm to achieve its objectives, including targeted financial performance in subsequent years. In order to explain the role of trust in the relationship between corporate reputation and subsequent financial performance, the researchers combine two extensively referred models from the reputation and trust literature, the model of reputation-financial performance dynamics and the proposed model of organizational trust. The signaling theory and the stakeholder theory provide the theoretical explanation for the new model proposed.

Abusive Supervision and Contextual Performance: The Mediating Role of Emotional Exhaustion and the Moderating Role of Work Unit Structure

2008 ◽  
Vol 4 (3) ◽  
pp. 393-411 ◽  
Author(s):  
Samuel Aryee ◽  
Li-Yun Sun ◽  
Zhen Xiong George Chen ◽  
Yaw A. Debrah
Keyword(s):  
Emotional Exhaustion ◽  
Eastern China ◽  
Abusive Supervision ◽  
Contextual Performance ◽  
Manufacturing Companies ◽  
Work Unit ◽  
Mediating Role ◽  
Unit Structure ◽  
Performance Dimensions

This study examined the processes linking abusive supervision to employee contextual performance by focusing on the mediating influence of emotional exhaustion and the moderating influence of work unit structure. Data were obtained from 285 subordinate–supervisor dyads from three manufacturing companies in north-eastern China. The results revealed that: (i) emotional exhaustion mediated the relationships between abusive supervision and the contextual performance dimensions of interpersonal facilitation and job dedication; and (ii) work unit structure moderated these relationships such that the relationships were stronger in mechanistic than in organic work unit structures.

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