scholarly journals Nurses Communication Skills Training and Its Effect on Patients’ Satisfaction in Teaching Hospitals of Shiraz University of Medical Sciences

2018 ◽  
Author(s):  
Parnian Nikmanesh ◽  
Behjat Mohammadzadeh ◽  
Samin Nobakht ◽  
Ali Reza Yusefi
Keyword(s):  
Patient Satisfaction ◽  
Communication Skills ◽  
Nursing Staff ◽  
Pearson Correlation ◽  
Skills Training ◽  
Teaching Hospitals ◽  
Patient Questionnaire ◽  
Communication Skills Training ◽  
Patients Satisfaction ◽  
Training Courses

Background and purpose: Communication skill is a key ability and an integral part of the nursing profession. This study aimed to investigate the effect of communication skills training of nurses on patients’ satisfaction with nursing staff in teaching hospitals affiliated to Shiraz University of Medical Sciences.Method: This Cross-sectional study was carried out in 2017. The research population consisted of the patients visiting 13 SUMS-affiliated hospitals, 581 nurses who participated in communication skills training courses, and 2,207 nurses who did not receive this training. From this population, a total of 400 patients were selected through convenience sampling and 50 trained nurses and 50 untrained nurses were chosen randomly. The data collection instruments were the Nurse Quality of Communication with Patient Questionnaire (NQCPQ) and La Monica-Oberst Patient Satisfaction Scale (LOPSS). Data were analyzed in SPSS using T-test, ANOVA, Tukey test, and Pearson correlation coefficient at α = 5%.Results: A significant correlation was found between nursing-patient commination score and patient satisfaction (LOPSS) score (P=0.021, r = 0.647). Patients under the care of trained nurses were also found to be more satisfied with nursing services than those served by untrained nurses (P=0.011, t=2.56). The results showed that patient satisfaction had a significant relationship with age and marital status (p =0.027).Conclusions: The results of the present study showed that the implementation of communication skills training courses for nurses can lead to improved patient satisfaction. Hospital directors were then recommended to hold regular communication skills training courses for their nursing staff.

The Effect of Communication Skills Training for Medical Personnel on Patients’ Satisfaction

2017 ◽  
Vol 10 (11) ◽  
pp. 3951
Author(s):  
Marziyeh Otogara ◽  
Maryam Babaei ◽  
Zohrah Ab Abzadeh ◽  
Molood Shabanpoor ◽  
Mohamad Reza Havasian ◽  
...  
Keyword(s):  
Communication Skills ◽  
Medical Personnel ◽  
Skills Training ◽  
Communication Skills Training ◽  
Patients Satisfaction

Communication skills training for doctors increases patient satisfaction

2006 ◽  
Vol 11 (4) ◽  
pp. 299-307 ◽  
Author(s):  
Stephen C. Trumble ◽  
Mark L. O'Brien ◽  
Matthew O'Brien ◽  
Bronwyn Hartwig
Keyword(s):  
Patient Satisfaction ◽  
Communication Skills ◽  
Skills Training ◽  
Communication Skills Training

Effect of Clinician Communication Skills Training on Patient Satisfaction

1999 ◽  
Vol 131 (11) ◽  
pp. 822 ◽  
Author(s):  
Jonathan Betz Brown ◽  
Myde Boles ◽  
John P. Mullooly ◽  
Wendy Levinson
Keyword(s):  
Patient Satisfaction ◽  
Communication Skills ◽  
Skills Training ◽  
Communication Skills Training ◽  
Clinician Communication

scholarly journals Assessment of Clinical Communication Skills of Medical Students Through the Simulated Patient Approach

2020 ◽  
Vol 19 (3) ◽  
Author(s):  
Nilesh Chavda ◽  
Priti Solanky ◽  
Jatin V Dhanani ◽  
Aashal Shah ◽  
Nirav Patel ◽  
...  
Keyword(s):  
Medical Education ◽  
Patient Satisfaction ◽  
Medical Students ◽  
Communication Skills ◽  
Skills Training ◽  
Simulated Patient ◽  
Simulated Patients ◽  
Communication Skills Training ◽  
Clinical Communication ◽  
Good Communication Skill

Background: Good communication skill is as crucial for the medical practitioner as medical knowledge for better patient outcome. Incorporating simulated patients for teaching communication skills and assessment can be beneficial for the learners as it gives them learning opportunities under a controlled environment. Objectives: 1. To assess the improvement in communication skills with the use of simulated patients after communication skills training. 2. To obtain feedback from simulated patients about patient satisfaction. 3. To obtain feedback from students and faculties about communication skills training intervention and simulated patients for assessment. Methods: After a thorough introduction and explanation of the study, out of total of 139 students from the fifth-semester bachelor of medicine and bachelor of surgery (MBBS), 44 students gave the willingness to participate. Students were divided into two groups of 22 students; one group acted as doctors, and the other group acted as a standardized patient group. Each simulated patient was randomly assigned to one doctor to make a pair; thus, 22 random pairs of doctor and patients were formed. Before and after giving communication skills training, each doctor-patient pair's consultation was analyzed for clinical communication skills using the Kalamazoo scale adapted version by trained observers. After each consultation, each patient was given a patient satisfaction questionnaire to fill. Results: In this study, students were improved significantly in each competency of the Kalamazoo scale after communication skills training. Before giving this training, the total mean communication skills score of students was 49.86 (SD=10.73), and after training, it significantly improved to 75.45 (SD=15.78) (P < 0.05). Before the training, the mean patient's satisfaction score was 48.95 (SD=12.18), which significantly improved after training to 60.36 (SD=3.99) (P < 0.05). Students as well as observers, found the Kalamazoo scale very useful for communication skills training and assessment. In feedback, they mentioned that the simulated patient approach for the assessment of communication skills was useful. Conclusions: This study showed that the clinical communication skills training with a structured scale was helpful for medical students. Students were found interested in learning such new skills; thus, clinical communication skills training should be an integral part of medical education. Simulated patients were found useful and can be used for the assessment of other clinical skills in medical education.

scholarly journals Leveraging Technology to Overcome the “Scalability Problem” in Communication Skills Training Courses

ATS Scholar ◽  
2021 ◽  
pp. ats-scholar.202
Author(s):  
Mary E. Callahan ◽  
Emily B. Brant ◽  
Deepika Mohan ◽  
Marie K. Norman ◽  
Robert M. Arnold ◽  
...  
Keyword(s):  
Communication Skills ◽  
Skills Training ◽  
Communication Skills Training ◽  
Training Courses

scholarly journals Communication Skills Training for Physicians Improves Patient Satisfaction

2016 ◽  
Vol 31 (7) ◽  
pp. 755-761 ◽  
Author(s):  
Adrienne Boissy ◽  
Amy K. Windover ◽  
Dan Bokar ◽  
Matthew Karafa ◽  
Katie Neuendorf ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Communication Skills ◽  
Skills Training ◽  
Communication Skills Training

scholarly journals The Application of Nursing Skills Training in the Implementation of Quality Nursing

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Zhang Xiaoyun
Keyword(s):  
Communication Skills ◽  
Nursing Staff ◽  
Training Programs ◽  
Skills Training ◽  
Communication Skills Training ◽  
Staff Satisfaction ◽  
Feedback Information ◽  
Before And After ◽  
Quality Of Nursing

Abstract: Objective: To explore the effect of nurse-patient communication skills training on patient satisfaction and nursing staff quality. Method: To develop nurse communication skills training programs, content and methods and implemented in 59 nursing staff, while constantly feedback information to be improved. Results: After training for nurse-patient communication skills, the patient’s job satisfaction was improved and the comprehensive quality of the nurses was also improved.The data were compared before and after the differences were statistically significant (P < 0.01). Conclusion: In the quality of nursing work through the training of nurses and patients with communication skills to achieve its objectives while improving the patient and nursing staff satisfaction and comprehensive quality is essential.

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