The Effect of Hotel Employees’ Psychological Capital on Emotional Labor and Organizational Citizen Behavior

2017 ◽  
Vol 21 (6) ◽  
pp. 429-449
Author(s):  
Peng Peng ◽  
Keyword(s):  
Emotional Labor ◽  
Psychological Capital ◽  
Hotel Employees

Emotional labor strategies mediate the relationship between psychological empowerment and burnout of frontline hotel employees

2021 ◽  
Vol 49 (4) ◽  
pp. 1-10
Author(s):  
Min Li ◽  
Ziyu Zhao ◽  
Lijuan Cui
Keyword(s):  
Negative Correlation ◽  
Emotional Labor ◽  
Psychological Empowerment ◽  
Job Demands ◽  
Significant Negative Correlation ◽  
Job Burnout ◽  
Automatic Regulation ◽  
Conservation Of Resources ◽  
Hotel Employees ◽  
The Relationship

We examined the relationships among psychological empowerment, emotional labor strategies, and job burnout of frontline hotel employees with reference to conservation of resources theory and the job demands–resources model. A sample of 414 employees from a Chinese chain hotel was recruited to take part in this study. There was a significant negative correlation between psychological empowerment and job burnout for these frontline hotel employees. Furthermore, the emotional labor strategies of deep acting and automatic regulation played partial mediating roles in the relationship between psychological empowerment and job burnout, which has implications for the development of intervention mechanisms and work practices for addressing burnout.

Sign in / Sign up

Export Citation Format

Share Document