Caseload Management for the Vocational Rehabilitation Counselor in a State Agency
The job of vocational rehabilitation counselors within a state agency is becoming more difficult. Demands are being made that they work with greater numbers of a more severely disabled population yet still obtain a greater number of closures. To keep pace with the increasing demands, the counselor needs to become a more competent administrator of his work and better organized in managing a caseload. Though the traditional title for this subject is caseload management, it is thought more accurate to divide caseload management into two separate but interconnected activities: workload management and case movement management. Workload management is concerned with assuring that everything that is supposed to get done actually does get done. Case movement is concerned with those techniques that facilitate rapid case movement. The purpose of this article is to describe some techniques and ideas that can assist counselors in becoming better managers of their work and their case movement.