The Effect of Employees’ Emotional Labor Strategy on Emotional Exhaustion and Job Satisfaction according to the Emotional Display Rules of Hotel

2020 ◽  
Vol 27 (5) ◽  
pp. 139-156
Author(s):  
Mi-Kyung Kim ◽  
◽  
Namho Chung
Keyword(s):  
Job Satisfaction ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Display Rules ◽  
Emotional Display ◽  
Emotional Display Rules

Emotional labor threatens decent work: A proposal to eradicate emotional display rules

2015 ◽  
Vol 36 (6) ◽  
pp. 770-785 ◽  
Author(s):  
Alicia A. Grandey ◽  
Deborah Rupp ◽  
William N. Brice
Keyword(s):  
Emotional Labor ◽  
Display Rules ◽  
Decent Work ◽  
Emotional Display ◽  
Emotional Display Rules
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