Effects of Railroad Tour Conductors’ Emotional Labor on Emotional Dissonance and Job Satisfaction - Mediating Effect of Emotional Dissonance and Moderating Effect of Commitment to Emotional Display Rules -

2014 ◽  
Vol 21 (3) ◽  
pp. 81-102 ◽  
Author(s):  
Chan Young Hur ◽  
◽  
Tae Seong Kim
Keyword(s):  
Job Satisfaction ◽  
Emotional Labor ◽  
Moderating Effect ◽  
Mediating Effect ◽  
Display Rules ◽  
Emotional Dissonance ◽  
Emotional Display ◽  
Emotional Display Rules

Emotional labor threatens decent work: A proposal to eradicate emotional display rules

2015 ◽  
Vol 36 (6) ◽  
pp. 770-785 ◽  
Author(s):  
Alicia A. Grandey ◽  
Deborah Rupp ◽  
William N. Brice
Keyword(s):  
Emotional Labor ◽  
Display Rules ◽  
Decent Work ◽  
Emotional Display ◽  
Emotional Display Rules
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