scholarly journals A Property Perceived Service Quality Evaluation Method for Public Building Based on Multi-Source Heterogeneous Information Fusion

2021 ◽  
Author(s):  
wenjin zuo ◽  
Lijun Liu ◽  
Xiaogang He ◽  
Xingxian Zhang ◽  
Shouzhen Zeng
Keyword(s):  
Service Quality ◽  
Quality Evaluation ◽  
Evaluation Method ◽  
Multidimensional Analysis ◽  
Public Building ◽  
Perceived Service Quality ◽  
Multi Objective ◽  
Service Project ◽  
Service Quality Evaluation ◽  
Evaluation Information

Abstract The basic information of property perceived service quality (PPSQ) evaluation for public building has the characteristics of multi-source heterogeneity, which challenges the traditional perceived service quality evaluation methods. Based on the classical linear programming technique for multidimensional analysis of preference (LINMAP), a multi-objective LINMAP model is constructed and a new PPSQ evaluation method is proposed to solve such problems. Constructing the multi-objective LINMAP model is the core of constructing the new PPSQ evaluation method. The construction idea of the multi-objective LINMAP model is as follows: First, the multi-source heterogeneous evaluation information is normalized based on the TOPSIS idea. Then, the LINMAP model is extended by using the objective function which is constructed with the minimum variance between the multi-source evaluation information. Finally, the source weight and index weight are determined by the above model, the comprehensive distance of each property service project is calculated, and the best choice of property service project is found. The case study verifies the feasibility and effectiveness of the multi-objective LINMAP model, but also reflects the new requirement of comprehensively and objectively evaluates PPSQ for public building.

scholarly journals A Multiobjective Decision-Making Method of Service Element Allocation of Customer Behavior

2018 ◽  
Vol 2018 ◽  
pp. 1-16 ◽  
Author(s):  
Wei Xu ◽  
Yinyun Yu ◽  
Qingshan Zhang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Quality Evaluation ◽  
Resource Constraints ◽  
Relative Weight ◽  
Weight Vector ◽  
Fuzzy Evaluation ◽  
Total Consumption ◽  
Service Quality Evaluation ◽  
Evaluation Information

How to effectively configure the resources to maximize customer satisfaction is an important research topic in the service quality evaluation. This paper proposes a service quality evaluation under fuzzy environment method that takes customer satisfaction as the goal and considers enterprise resource constraints and customer fuzzy evaluation information at the same time. In this method, we first use expert Delphi method to get service elements and service items. Meanwhile, we design questionnaires to collect customer language fuzzy evaluation information and use FHAHP model to calculate the relative weight vector of the service items. Second, the customer is subdivided into market segmentation considering the customer total consumption and the service expectation value using the Logit model. Next, the customer satisfaction of the service schemes is calculated considering the customer’s expectation of the service schemes. Then, the maximum satisfaction of the customer group is calculated under the condition of enterprise resource constraint. Finally, an example is used to illustrate the feasibility and effectiveness of the proposed method.

Service Quality Evaluation Method for Community-Based Software Outsourcing Process

2013 ◽  
pp. 1-15
Author(s):  
Shu Liu ◽  
Ying Liu ◽  
Huimin Jiang ◽  
Zhongjie Wang ◽  
Xiaofei Xu
Keyword(s):  
Service Quality ◽  
Quality Indicator ◽  
Quality Evaluation ◽  
Evaluation Method ◽  
Evaluation Process ◽  
Community Based ◽  
Five Dimensions ◽  
Software Outsourcing ◽  
The Status ◽  
Service Quality Evaluation

Community-based software development is a promising model to help reduce the pressures such as development costs, human resources access, new market development, and building business competencies. But the big concern is how to ensure the quality of the outsourcing service. In this paper, a service quality evaluation method for community-based software outsourcing process has been proposed. A service quality indicator model with three layers and five dimensions is explained and applied to community-based software outsourcing service supported by Call-For-Implementation (CFI) platform. The calculation method for each quality indicator is demonstrated in detail. A prototype is developed to support the evaluation process and exhibit results of quality evaluation for the community-based software outsourcing based on CFI. This prototype not only measures and displays the status of service quality in real-time, but also provides history data to guide software outsourcing process management.

Service Quality Evaluation Method for Community-Based Software Outsourcing Process

2012 ◽  
pp. 1569-1582
Author(s):  
Shu Liu ◽  
Ying Liu ◽  
Huimin Jiang ◽  
Zhongjie Wang ◽  
Xiaofei Xu
Keyword(s):  
Service Quality ◽  
Quality Indicator ◽  
Quality Evaluation ◽  
Evaluation Method ◽  
Evaluation Process ◽  
Community Based ◽  
Five Dimensions ◽  
Software Outsourcing ◽  
The Status ◽  
Service Quality Evaluation

Community-based software development is a promising model to help reduce the pressures such as development costs, human resources access, new market development, and building business competencies. But the big concern is how to ensure the quality of the outsourcing service. In this paper, a service quality evaluation method for community-based software outsourcing process has been proposed. A service quality indicator model with three layers and five dimensions is explained and applied to community-based software outsourcing service supported by Call-For-Implementation (CFI) platform. The calculation method for each quality indicator is demonstrated in detail. A prototype is developed to support the evaluation process and exhibit results of quality evaluation for the community-based software outsourcing based on CFI. This prototype not only measures and displays the status of service quality in real-time, but also provides history data to guide software outsourcing process management.

Service Quality Evaluation Method for Community-Based Software Outsourcing Process

2011 ◽  
Vol 2 (1) ◽  
pp. 1-14 ◽  
Author(s):  
Shu Liu ◽  
Ying Liu ◽  
Huimin Jiang ◽  
Zhongjie Wang ◽  
Xiaofei Xu
Keyword(s):  
Service Quality ◽  
Quality Indicator ◽  
Quality Evaluation ◽  
Process Management ◽  
Evaluation Method ◽  
Evaluation Process ◽  
Community Based ◽  
Five Dimensions ◽  
Software Outsourcing ◽  
Service Quality Evaluation

Community-based software development is a promising model to help reduce the pressures such as development costs, human resources access, new market development, and building business competencies. But the big concern is how to ensure the quality of the outsourcing service. In this paper, a service quality evaluation method for community-based software outsourcing process has been proposed. A service quality indicator model with three layers and five dimensions is explained and applied to community-based software outsourcing service supported by Call-For-Implementation (CFI) platform. The calculation method for each quality indicator is demonstrated in detail. A prototype is developed to support the evaluation process and exhibit results of quality evaluation for the community-based software outsourcing based on CFI. This prototype not only measures and displays the status of service quality in real-time, but also provides history data to guide software outsourcing process management.

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