Measuring Students’ Perceived Higher Education Service Quality: A Segmental Approach to Scale Development and Validation

SSRN Electronic Journal ◽

10.2139/ssrn.2297747 ◽

2010 ◽

Author(s):

Anand Agrawal ◽

Vie Ming Tan ◽

Shruti Jain

Keyword(s):

Higher Education ◽

Scale Development ◽

Service Quality ◽

Scale Development And Validation ◽

Education Service ◽

Development And Validation ◽

Segmental Approach

Download Full-text

The Dimensions of Service Quality at College Computer Center: Scale Development and Validation

Communications in Computer and Information Science - Multidisciplinary Social Networks Research ◽

10.1007/978-3-662-48319-0_31 ◽

2015 ◽

pp. 381-392

Author(s):

Yu-Lung Wu ◽

Yu-Hui Tao ◽

Deniel-Y. Chang ◽

Ting-Mu Huang

Keyword(s):

Scale Development ◽

Service Quality ◽

Scale Development And Validation ◽

Computer Center ◽

Development And Validation

Download Full-text

Service quality measurement for omni-channel retail: scale development and validation

Total Quality Management & Business Excellence ◽

10.1080/14783363.2019.1665846 ◽

2019 ◽

Vol 30 (sup1) ◽

pp. S210-S226 ◽

Author(s):

Min Zhang ◽

Xueping He ◽

Fang Qin ◽

Wenbiao Fu ◽

Zhen He

Keyword(s):

Scale Development ◽

Service Quality ◽

Quality Measurement ◽

Scale Development And Validation ◽

Development And Validation

Download Full-text

A measure of service quality for retail stores: Scale development and validation

Journal of the Academy of Marketing Science ◽

10.1007/bf02893933 ◽

1996 ◽

Vol 24 (1) ◽

pp. 3-16 ◽

Author(s):

Pratibha A. Dabholkar ◽

Dayle I. Thorpe ◽

Joseph O. Rentz

Keyword(s):

Scale Development ◽

Service Quality ◽

Retail Stores ◽

Scale Development And Validation ◽

Development And Validation

Download Full-text

Measuring service quality of banks: Scale development and validation

Journal of Retailing and Consumer Services ◽

10.1016/j.jretconser.2005.01.001 ◽

2005 ◽

Vol 12 (5) ◽

pp. 373-383 ◽

Author(s):

Osman M. Karatepe ◽

Ugur Yavas ◽

Emin Babakus

Keyword(s):

Scale Development ◽

Service Quality ◽

Scale Development And Validation ◽

Development And Validation

Download Full-text

A Measure of Service Quality for Retail Stores: Scale Development and Validation

Journal of the Academy of Marketing Science ◽

10.1177/009207039602400101 ◽

1995 ◽

Vol 24 (1) ◽

pp. 3-16 ◽

Author(s):

P. A. Dabholkar ◽

D. I. Thorpe ◽

J. O. Rentz

Keyword(s):

Scale Development ◽

Service Quality ◽

Retail Stores ◽

Scale Development And Validation ◽

Development And Validation

Download Full-text

Transformative Quality in Higher Education Institutions (HEIs): Conceptualisation, scale development and validation

Journal of Business Research ◽

10.1016/j.jbusres.2021.09.029 ◽

2022 ◽

Vol 138 ◽

pp. 275-286

Author(s):

Seerat Kaur Gill ◽

Amandeep Dhir ◽

Gurparkash Singh ◽

Demetris Vrontis

Keyword(s):

Higher Education ◽

Scale Development ◽

Higher Education Institutions ◽

Scale Development And Validation ◽

Quality In Higher Education ◽

Development And Validation

Download Full-text

Measuring the service quality of internet banking: scale development and validation

European Business Review ◽

10.1108/09555341011008981 ◽

2010 ◽

Vol 22 (1) ◽

pp. 5-24 ◽

Author(s):

Chien‐Ta Bruce Ho ◽

Wen‐Chuan Lin

Keyword(s):

Scale Development ◽

Service Quality ◽

Internet Banking ◽

Scale Development And Validation ◽

Development And Validation

Download Full-text

E-Banking Service Quality: A Scale Development and Validation Attempt

Indian Journal of Marketing ◽

10.17010/ijom/2019/v49/i9/146938 ◽

2019 ◽

Vol 49 (9) ◽

pp. 23

Author(s):

Ajay Chandel ◽

Rohit Vij

Keyword(s):

Scale Development ◽

Service Quality ◽

Scale Development And Validation ◽

Banking Service ◽

Development And Validation

Download Full-text

Online Service Quality: Scale Development and Validation

SSRN Electronic Journal ◽

10.2139/ssrn.3517233 ◽

2019 ◽

Author(s):

Nirav Halvadia ◽

Shekha Patel

Keyword(s):

Scale Development ◽

Service Quality ◽

Online Service ◽

Scale Development And Validation ◽

Quality Scale ◽

Development And Validation

Download Full-text

Examining the use of YouTube as a Learning Resource in higher education: Scale development and validation of TAM model

Telematics and Informatics ◽

10.1016/j.tele.2016.08.008 ◽

2017 ◽

Vol 34 (6) ◽

pp. 853-860 ◽

Author(s):

Nagapavan Chintalapati ◽

Venkata Srinivas Kumar Daruri

Keyword(s):

Higher Education ◽

Scale Development ◽

Learning Resource ◽

Scale Development And Validation ◽

Tam Model ◽

Development And Validation

Download Full-text