Evidently, based on studies which have been conducted over the years, there exist lots more complexity than technical in the development and implementation of information systems in organisations. The complex issues are socio-technical in nature, which require a refresh examination, from social context, if different results are to be achieved. Some of the complexities which are encountered include operational issues, environmental trends, processes flow, communicative scheme, and actors’ relationship. The unpredictable nature of business and rapidly changing user requirements makes it even more difficult to develop and implement systems within budget and timeframe. Other challenges are within the social context, such as politics and culture affiliations. Through the lens of Actor-Network Theory (ANT) understanding of the social context of how information systems are developed and implemented is gained. Although ANT has been employed in many studies, it is of significant important to establishes and clarifies the factors, from the social perspective, which influences the development and implementation of information systems in organisations.
Collaboration and entanglement: An actor-network theory analysis of team-based intraprofessional care for patients with advanced heart failure
