Human Resources Analytics: An Instigation for Improving Corporate Performance

2021 ◽

Vol vm02 (is02) ◽

pp. 82-90

Author(s):

Vildan Durmaz ◽

Ebru Yazgan ◽

Ayse Kucuk Yılmaz

Keyword(s):

Risk Factors ◽

Human Resources ◽

Time Pressure ◽

Corporate Performance ◽

Working Environment ◽

Factors Affecting ◽

Ground Handling ◽

Ergonomic Risk Factors ◽

Safe Working ◽

Ergonomic Risk

Ground handling operations can be accepted as the heart of safe flight, beginning from the ground to the air. In ground handling activities where there is tight time pressure, human resources are of great importance in efficient and safe service. This study presents ergonomic risk factors affecting the operational and corporate performance of aircraft ground handling services. Ergonomic related performance fields are identified via expert opinion and a taxonomy focusing on classified error conditions for ground handling services. The taxonomy is developed to improve corporate performance while eliminating ergonomic risks and maintaining a safe working environment. Identified performance risks are intended to be a guide for operational managers in aircraft ground operations in the field of investments, decision making and safe operations.

Download Full-text

The Effect of Applying Human Resources Information System in Corporate Performance in the Banking Sector in Jordanian Firms

Intelligent Information Management ◽

10.4236/iim.2012.42005 ◽

2012 ◽

Vol 04 (02) ◽

pp. 32-38 ◽

Cited By ~ 2

Author(s):

Mohammad Al-Tarawneh ◽

Haroon Tarawneh

Keyword(s):

Information System ◽

Human Resources ◽

Banking Sector ◽

Corporate Performance ◽

Human Resources Information System

Download Full-text

Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector

Mathematics ◽

10.3390/math9222973 ◽

2021 ◽

Vol 9 (22) ◽

pp. 2973

Author(s):

Fernando Gimeno-Arias ◽

José Manuel Santos-Jaén ◽

Mercedes Palacios-Manzano ◽

Héctor Horacio Garza-Sánchez

Keyword(s):

Customer Satisfaction ◽

Human Resources ◽

Structural Equation ◽

Business Performance ◽

Corporate Performance ◽

Manufacturing Sector ◽

Human Resources Management ◽

Manufacturing Companies ◽

Mediating Role ◽

Food And Beverage

Although in recent decades corporate social responsibility (CSR) has been subjected to numerous studies in management and marketing literature about its impact on business results, the mechanism by which it affects performance has not been established. There is a lack of consensus when it comes to explaining how CSR actions are related to firm performance. Our research helps to understand this relationship through mediating effects such as CSR-oriented human resource management and customer satisfaction because employees and customers are critical stakeholders of companies and contribute directly to the determination of the corporate results. Through a study on a sample of small and medium-sized Spanish food and beverage manufacturing companies, and by using partial least squares structural equation modelling (PLS-SEM), we found that CSR does indeed impact business performance when CSR actions are mainly oriented towards more efficient management of human resources and customer satisfaction. In this way, the results lead us to conclude that depending on the stakeholder to which these actions are oriented, a specific orientation of the company’s CSR policy can be more efficient in corporate performance.

Download Full-text

Cultura organizzativa e performance economico-finanziarie

10.36253/978-88-6453-097-0 ◽

2010 ◽

Cited By ~ 1

Author(s):

Raffaella Cerica

Keyword(s):

Job Satisfaction ◽

Customer Satisfaction ◽

Human Resources ◽

Corporate Performance ◽

Self Esteem ◽

Positive Influence ◽

Final Outcome

The involvement of the human resources enhances identification with the organisation, stimulating motivation and commitment; enhanced commitment then boosts skills, job satisfaction and self-esteem. When the human resources are satisfied and fulfilled, they perform better, with a positive influence firstly on the level of customer satisfaction, and subsequently on the improvement of corporate performance. This sets up a virtuous circle which, by communicating to the personnel the importance of their contribution to the achievement of the final outcome, boosts their involvement and enables the company to achieve ever better results.

Download Full-text