scholarly journals The Role of /Overlaps\ in Intercultural Workplace Interaction

2021 ◽  
Author(s):  
◽  
Mariana Lazzaro-Salazar
Keyword(s):  
New Zealand ◽  
Educational Institution ◽  
Second Phase ◽  
Politeness Theory ◽  
Relational Work ◽  
Rapport Management ◽  
Communicative Strategy ◽  
Construct Meaning ◽  
Workplace Interaction

<p>The field of workplace communication continues to grow, and globalisation has encouraged researchers to focus on the phenomenon of intercultural interaction in multi-cultural workplaces. Usually, but not exclusively, framed within the constructs of Brown and Levinson's Politeness Theory, intercultural studies have typically concentrated on instances of miscommunication taking a partial, one-sided account of intercultural workplace interaction. Differing social norms for what constitutes politeness have been a major focus of debate into the merits of politeness theory. Overlapping speech, in particular, is one aspect of workplace interaction that has been long neglected in the field of intercultural workplace interaction research. Moving away from the traditional views in the field, the present study takes a positive stance on the study of the interplay of interactional norms of politeness in intercultural face-to-face workplace interaction and investigates how people from different ethnic backgrounds undertake relational work in naturally-occurring workplace exchanges. As the analytic framework, rapport management (developed by Spencer-Oatey) provides a useful reconceptualisation of linguistic politeness with a greater focus on negotiated interaction. The analysis focuses on the role of overlapping speech in this context of interaction guided by two research questions: 1) how does overlapping speech function in workplace interactions in New Zealand? and 2) how are these overlaps intended and 'perceived' by culturally different interactants? To this end, the data for the present study were drawn from two meetings in a large educational institution in New Zealand. In the first phase of data collection, two meetings were video and audio recorded, from which representative extracts containing overlaps were chosen for analysis. In the second phase, individual stimulated recall interviews were held with the participants with the purpose of eliciting participants' intentions and perceptions regarding the use of overlaps. The findings suggest that this group of instructors operate as a Community of Practice (CofP) rather than as ethnic individualities with shared assumptions and expectations regarding the appropriate use of overlaps to cooperatively construct meaning in interaction. This CofP, it was noted, is also strongly oriented towards the maintenance and enhancement of social harmony in their workplace interaction, which influences the use of overlapping speech as a communicative strategy employed to this end. Overall, the study demonstrates that considering intercultural communication from the perspective of rapport management can provide positive insights into how people from different ethnic backgrounds do relational work as they construct meaning in interaction.</p>

scholarly journals The Role of /Overlaps\ in Intercultural Workplace Interaction

2021 ◽  
Author(s):  
◽  
Mariana Lazzaro-Salazar
Keyword(s):  
New Zealand ◽  
Educational Institution ◽  
Second Phase ◽  
Politeness Theory ◽  
Relational Work ◽  
Rapport Management ◽  
Communicative Strategy ◽  
Construct Meaning ◽  
Workplace Interaction

<p>The field of workplace communication continues to grow, and globalisation has encouraged researchers to focus on the phenomenon of intercultural interaction in multi-cultural workplaces. Usually, but not exclusively, framed within the constructs of Brown and Levinson's Politeness Theory, intercultural studies have typically concentrated on instances of miscommunication taking a partial, one-sided account of intercultural workplace interaction. Differing social norms for what constitutes politeness have been a major focus of debate into the merits of politeness theory. Overlapping speech, in particular, is one aspect of workplace interaction that has been long neglected in the field of intercultural workplace interaction research. Moving away from the traditional views in the field, the present study takes a positive stance on the study of the interplay of interactional norms of politeness in intercultural face-to-face workplace interaction and investigates how people from different ethnic backgrounds undertake relational work in naturally-occurring workplace exchanges. As the analytic framework, rapport management (developed by Spencer-Oatey) provides a useful reconceptualisation of linguistic politeness with a greater focus on negotiated interaction. The analysis focuses on the role of overlapping speech in this context of interaction guided by two research questions: 1) how does overlapping speech function in workplace interactions in New Zealand? and 2) how are these overlaps intended and 'perceived' by culturally different interactants? To this end, the data for the present study were drawn from two meetings in a large educational institution in New Zealand. In the first phase of data collection, two meetings were video and audio recorded, from which representative extracts containing overlaps were chosen for analysis. In the second phase, individual stimulated recall interviews were held with the participants with the purpose of eliciting participants' intentions and perceptions regarding the use of overlaps. The findings suggest that this group of instructors operate as a Community of Practice (CofP) rather than as ethnic individualities with shared assumptions and expectations regarding the appropriate use of overlaps to cooperatively construct meaning in interaction. This CofP, it was noted, is also strongly oriented towards the maintenance and enhancement of social harmony in their workplace interaction, which influences the use of overlapping speech as a communicative strategy employed to this end. Overall, the study demonstrates that considering intercultural communication from the perspective of rapport management can provide positive insights into how people from different ethnic backgrounds do relational work as they construct meaning in interaction.</p>

scholarly journals The Effect of Interruptions on Rapport Orientation in Formal Meetings

2018 ◽  
Vol 2 (1) ◽  
pp. 37-47 ◽  
Author(s):  
Reski Reski ◽  
Muhammad Aswad
Keyword(s):  
Participant Observation ◽  
Educational Institution ◽  
Video Recording ◽  
Social Rights ◽  
Relational Work ◽  
Rapport Management ◽  
The Way

This research aims to find out  the effects of interruptions on rapport orientations. The data of the research were obtained from two meetings held in an educational institution in Makassar. The data were collected through a video recording of the meetings to identify the interruption use performed by the meeting participants and by giving the meeting participants the questionnaire containing questions concerning the use of the interruptions in the meetings. The data were then transcribed and extracted into several parts to be analysed. The data were also obtained by carrying out a participant observation by which the researcher obtained the meeting participants’ perceptions and their responses on the use of the interruptions during the meetings. This research indicates that the interruptions have a number of effects on the rapport orientations. There are two types of interruptions, i.e. competitive and cooperative interruptions. The interruption effects are primarily regarding to the enhancement and threats to the three interconnected rapport components which are: face, social rights and obligations, and interactional goals. The interruptions occurring also have several roles in the meetings which are closely related to the rapport management like clarifying and supporting main speakers’ points in the meetings, as the way to do relational work and back-channeling of the statement of the main speakers resulting in the type of rapport orientations applied by the meetings’ participants.

Information-seeking to Support Personal and Community Wellbeing: Report of a study of New Zealand Men Using Focus Groups

2016 ◽  
Author(s):  
Peta Wellstead
Keyword(s):  
New Zealand ◽  
Focus Groups ◽  
Support Services ◽  
Information Seeking ◽  
Service Providers ◽  
Structural Constraints ◽  
Health And Wellbeing ◽  
Study Results ◽  
Groupes De Discussion

This paper reports part of an ongoing study exploring the information behaviour of New Zealand men during periods of diminished health and wellbeing. Focus groups were used for this iteration of the study. Results indicate that New Zealand men face both personal and structural constraints to their information-seeking during periods when their health and wellbeing may be compromised. This study highlights that service providers need to develop more effective information delivery mechanisms and support services for men. These services need to be appealing to men and reflect men’s information seeking preferences. The role of LIS professionals in supporting this endeavour is discussed. Cet article présente une étude en cours explorant le comportement informationnel d’ hommes néo-zélandais durant des périodes où leur état de santé et de bien-être est amoindri. Des groupes de discussion ont été utilisés pour cette itération de l'étude. Les résultats indiquent que les hommes en Nouvelle-Zélande font face à des contraintes à la fois  personnelles et structurelles dans leur recherche d'information pendant les périodes où leur santé et leur bien-être peuvent être affaiblis. Cette étude met en évidence le besoin pour les fournisseurs de services de développer des mécanismes de diffusion de l'information plus efficaces et des services de soutien pour les hommes. Ces services doivent être attrayants et refléter les préférences des hommes dans leurs recherches d’information. Le rôle des professionnels de l'information dans le soutien à cette entreprise est discuté.

REINSTILLATION OF MORAL AND ETHICAL VALUES IN CHILDREN AND YOUTH: REFLECTING UPON THE ROLE OF PRECEPTORS AND PARENTS IN REKINDLING THE FLAME OF MORALITY IN MORTALSWITH SPECIAL REFERENCE TO INDIAN EDUCATION SYSTEM

2017 ◽  
Vol 4 (24) ◽  
Author(s):  
Rajeev Kaushal
Keyword(s):  
Educational Institution ◽  
Education Programme ◽  
Educational Process ◽  
Indian Education ◽  
Ethical Values ◽  
Moral Value ◽  
Current Scenario ◽  
Pre Service Teacher ◽  
Day By Day

The precious possession of any educational institution worth its name is the treasure of knowledge and skills which it imparts to the educands in the hope that this very treasure proves to be valuable for them in every walk of life. The treasure of values serves as the springboard for determining the various aims of education. In fact, values act as the cornerstone of entire educational process whatsoever be the field. However, it is a matter of grave concern that the monetary value of education is escalating and its moral value is dwindling day by day. It won’t be an exaggeration to say that the real cause and worth of education are plummeting with each passing day. As per the current scenario, there is dire need of instilling moral and ethical values in all those who are related to the field of education and this necessitates the inclusion of value based education the prime onus of which lies on the shoulders of none other than the teacher who is undoubtedly the maker of a nation's destiny.The present paper reflects upon the significance and need of value education and also throws light on how can moral and ethical values be inculcated in students at various levels of education besides giving valuable suggestions pertaining to the use of same in the field of Teaching and Pre-service Teacher Education programme.

Literary Histories

2018 ◽  
Author(s):  
Eva-Marie Kröller
Keyword(s):  
New Zealand ◽  
Collective Identity ◽  
Literary History ◽  
English Language ◽  
South Pacific ◽  
The South ◽  
Cultural Elite ◽  
Historical Methodology ◽  
Literary Histories

This chapter discusses national literary histories in Australia, Canada, New Zealand, and the South Pacific and summarises the book's main findings regarding the construction and revision of narratives of national identity since 1950. In colonial and postcolonial cultures, literary history is often based on a paradox that says much about their evolving sense of collective identity, but perhaps even more about the strains within it. The chapter considers the complications typical of postcolonial literary history by focusing on the conflict between collective celebration and its refutation. It examines three issues relating to the histories of English-language fiction in Australia, Canada, New Zealand, and the South Pacific: problems of chronology and beginnings, with a special emphasis on Indigenous peoples; the role of the cultural elite and the history wars in the Australian context; and the influence of postcolonial networks on historical methodology.

Sign in / Sign up

Export Citation Format

Share Document