Examining the Service Quality of Administrative Practices in Technical Vocational Education and Training (TVET) Colleges in South Africa

2019 ◽  
Vol 14 (2) ◽  
pp. 167-185
Author(s):  
Nomzamo Monica Mpanza ◽  
◽  
Paul Green ◽  
Naresh Sentoo ◽  
Cecile N. Gerwel Proches ◽  
...  
Keyword(s):  
South Africa ◽  
Service Quality ◽  
Vocational Education ◽  
Education And Training ◽  
Vocational Education And Training ◽  
Administrative Practices ◽  
Technical Vocational Education ◽  
And Training

scholarly journals BRIDGING THE MISSING LINKS IN THE IMPLEMENTATION OF TECHNICAL VOCATIONAL EDUCATION AND TRAINING CURRICULUM IN NIGERIA

2020 ◽  
Vol 6 (2) ◽  
pp. 159-163
Author(s):  
Abdul Bello Kagara ◽  
Dauda Ibrahim ◽  
Kareem Wahab Bamidele
Keyword(s):  
Vocational Education ◽  
Skill Acquisition ◽  
Curriculum Implementation ◽  
Positive Outcome ◽  
Education And Training ◽  
Vocational Education And Training ◽  
Education Curriculum ◽  
Technical Vocational Education ◽  
And Training

The implementation of Technical Vocational Education and Training (TVET) curriculum requires some level of government commitment because of it nature and important towards reducing unemployment. Technical vocational education is a skill acquisition intervention programs that target about learning wisdom which would make people appropriate and productive in designated areas of economic and technological activities. In order to meet the demand of this 21st century implementation of technical vocational education curriculum in Nigeria must in totality be overhauled by ensuring that what is needed to achieve its goal is put in place for positive outcome.  This paper discusses the concept of technical vocational education and training and it’s important towards job creation, the nature of technical vocational education curriculum in technical vocational education institutions, technical vocational education curriculum implementation and the impediments of Technical vocational education curriculum implementation in Nigeria. It was concluded that TVET curriculum implementation faced a lots of challenges. Therefore, all stakeholders in the technical vocational education sub-sector should put hands in deck in order to improve the quality of technical vocational education programs implementation in Nigeria for better outcome

scholarly journals Service Quality of Public Technical Vocational Education and Training Colleges in South Africa: Customer Expectations and Perceptions

2018 ◽  
Vol 10 (6(J)) ◽  
pp. 182-190
Author(s):  
Nkululeko Praise God ZUNGU ◽  
Lawrence Mpele LEKHANYA
Keyword(s):  
Service Quality ◽  
Vocational Education ◽  
Education And Training ◽  
Small Sample ◽  
Vocational Education And Training ◽  
Cronbach’S Alpha ◽  
Cronbach's Alpha ◽  
Technical Vocational Education ◽  
Levels Of Service ◽  
And Training

The focus of this survey is to seek the amount of the customers’ expectations levels of service quality in the public Technical Vocational Education and Training (PTVET) sector. The aim of this study was to examine and determine the expectations and perceptions levels of service quality provided by PTVET colleges, in order to achieve desired outcomes, and the survey followed SERQUAL model. Questionnaires were distributed to the 403 participants from selected PTVET in the Kwa-Zulu- Natal province. The study used a mix approach of systematic and quota sampling techniques. SPSS (25.0) version was employed for data analysis. The results of this study discovered that customers had higher service quality expectations (0,908 Cronbach's Alpha) compared to the service quality perceptions (0,923 Cronbach's Alpha) at the selected PTVET colleges, on all five service quality dimensions that were used to evaluate the expectations of service quality. This survey will benefit Rectors/Campus Managers for TVET colleges and to those who want to open their TVET colleges, because it will be used as a guide tool for them on how they can improve service quality strategy to differentiate themselves from their competitors. The findings are limited by the study’s exploratory, quantitative nature and small sample. Generalisation should be done with care and further research, with a large sample and consideration of other provinces, it therefore recommended.

scholarly journals KEPUASAN PELAJAR TERHADAP PERKHIDMATAN PENDIDIKAN TEKNIKAL DAN LATIHAN VOKASIONAL (TVET) DI RANGKAIAN UNIVERSITI TEKNIKAL MALAYSIA

2019 ◽  
Vol 4 (2) ◽  
pp. 410-428
Author(s):  
Mohamad Zuber Abd Majid ◽  
Muhammad Hussin ◽  
Muhammad Helmi Norman
Keyword(s):  
Higher Education ◽  
Human Capital ◽  
Service Quality ◽  
Vocational Education ◽  
Education And Training ◽  
Vocational Education And Training ◽  
Educational Services ◽  
Education Services ◽  
Technical Vocational Education ◽  
And Training

Modal manusia berpengetahuan dan berkemahiran merupakan indikator penggerak kepada perkembangan ekonomi negara. Justeru itu, institusi pendidikan memainkan peranan penting dalam penyediaan perkhidmatan pendidikan untuk melahirkan produk modal manusia seperti mana yang dikehendaki oleh industri. Tujuan kajian dijalankan adalah untuk membuat penilaian perkhidmatan pendidikan dalam kalangan pelajar aliran Pendidikan dan Latihan Teknikal dan Vokasional (TVET) di IPTA dalam aspek penerimaan dan perbandingan kepuasan perkhidmatan pendidikan berdasarkan demografi jantina. Populasi kajian yang dilibatkan seramai 6252 orang pelajar dengan saiz sampel seramai 448 sampel. Kajian ini melibatkan kaedah pensampelan rawak berstrata dengan menggunakan instrumen soal selidik sebagai kaedah pengumpulan data. Kebolehpercayaan instrumen adalah baik pada nilai alfa Cronbach = 0.887 bagi kualiti perkhidmatan institusi pengajian dan nilai alfa Cronbach = 0.918 bagi kualiti perkhidmatan latihan dan amali. Analisis deskriptif yang dilibatkan adalah min, peratusan dan kekerapan manakala analisis inferensi melibatkan pengujian MANOVA sehala. Hasil dapatan menunjukkan tahap kepuasan perkhidmatan pendidikan yang sederhana dan tidak terdapat perbezaan yang signifikan kepuasan perkhidmatan pendidikan berdasarkan demografi jantina. Penemuan kajian jelas menunjukkan bahawa IPTA perlu meningkatkan keberkesanan pelaburan dalam perkhidmatan pendidikan yang ditawarkan dalam usaha mempromosikan pendidikan tinggi di negara ini.   Kata kunci: Jantina, kepuasan perkhidmatan pendidikan, pendidikan tinggi, penilaian, TVET   ABSTRACT A knowledgeable and skilled human capital is a driving indicator of the country's economic development. Hence, educational institutions play an important role in the provision of educational services to produce human capital products as required by industry. The purpose of the study was to evaluate the educational services among Technical Vocational Education and Training (TVET) university students in terms of acceptance and delivery satisfaction based on gender demographic. The study population involved 6,252 students with a 448 sample size. This study involved random stratified method, and questionnaires were used to collect data. The reliability of the instrument is good as Cronbach's alpha value = 0.887 for the quality of the institution's services and the alpha value of Cronbach = 0.918 for the training and practical service quality. Descriptive analysis involved mean, percentage and frequency while inference analysis involved one-way MANOVA testing. The finding shows that the level of satisfaction of education services is moderate and there is no significant difference in satisfaction of educational services based on gender demographic. The findings clearly show that the universities need to increase the effectiveness of investment in education services offered in the efforts to promote higher education in the country.   Keywords: Assessment, education services satisfaction, gander, higher education, TVET   Cite as: Abd Majid, M. Z., Hussin, M., & Norman, M. H. (2019). Kepuasan pelajar terhadap perkhidmatan pendidikan teknikal dan latihan vokasional (TVET) di rangkaian universiti teknikal Malaysia [Learner satisfaction of service quality in technical vocational education and training (TVET) in Malaysian technical universities]. Journal of Nusantara Studies, 4(2), 410-428. http://dx.doi.org/10.24200/jonus.vol4iss2pp410-428

scholarly journals Service Quality of Public Technical Vocational Education and Training Colleges in South Africa: Customer Expectations and Perceptions

2018 ◽  
Vol 10 (6) ◽  
pp. 182
Author(s):  
Nkululeko Praise God ZUNGU ◽  
Lawrence Mpele LEKHANYA
Keyword(s):  
Service Quality ◽  
Vocational Education ◽  
Education And Training ◽  
Small Sample ◽  
Vocational Education And Training ◽  
Cronbach’S Alpha ◽  
Cronbach's Alpha ◽  
Technical Vocational Education ◽  
Levels Of Service ◽  
And Training

The focus of this survey is to seek the amount of the customers’ expectations levels of service quality in the public Technical Vocational Education and Training (PTVET) sector. The aim of this study was to examine and determine the expectations and perceptions levels of service quality provided by PTVET colleges, in order to achieve desired outcomes, and the survey followed SERQUAL model. Questionnaires were distributed to the 403 participants from selected PTVET in the Kwa-Zulu- Natal province. The study used a mix approach of systematic and quota sampling techniques. SPSS (25.0) version was employed for data analysis. The results of this study discovered that customers had higher service quality expectations (0,908 Cronbach's Alpha) compared to the service quality perceptions (0,923 Cronbach's Alpha) at the selected PTVET colleges, on all five service quality dimensions that were used to evaluate the expectations of service quality. This survey will benefit Rectors/Campus Managers for TVET colleges and to those who want to open their TVET colleges, because it will be used as a guide tool for them on how they can improve service quality strategy to differentiate themselves from their competitors. The findings are limited by the study’s exploratory, quantitative nature and small sample. Generalisation should be done with care and further research, with a large sample and consideration of other provinces, it therefore recommended.

scholarly journals Examining factors that shape Technical Vocational Education and Training engineering students’ understanding of their career choices

2018 ◽  
Vol 3 ◽  
Author(s):  
Anthony T. Sibiya ◽  
Nceba Nyembezi
Keyword(s):  
South Africa ◽  
Vocational Education ◽  
Career Choices ◽  
Engineering Students ◽  
Youth Unemployment ◽  
Education And Training ◽  
Vocational Education And Training ◽  
Future Career ◽  
Technical Vocational Education ◽  
And Training

Background: This article seeks to examine factors that shape Technical Vocational Education and Training (TVET) engineering students’ understanding of their future career choices. Moreover, given the promising and ambitious vision for growth in both TVET and Higher Education Institutions (HEIs), as envisaged by the policy framework, White Paper on Post School Education and Training (PSET) aimed at addressing the challenges, amongst others, of youth unemployment. Objectives: The objective of this article is to ascertain factors that inform students’ understanding of their future career prospects. Methods: In this research, qualitative self-administered, open-ended questionnaires were employed as a data collection tool to gather facts about students’ beliefs, feelings and experiences regarding certain engineering programmes and services offered at TVET colleges. Consequently, purposive sampling was utilised to sample 113 engineering participants who voluntarily completed the questionnaires, which were organised to gather the required data. Results: The findings of the study point to divergent views, where some students felt very strongly that TVET engineering qualification leads to full employment because of the demand for this skill, while other students argued that the high rate of unemployment in South Africa is so deep such that even graduates irrespective of qualification are not guaranteed employment in South Africa. Conclusion: Consequently, the researchers believe that the TVET’s learning programmes should be repositioned to articulate as a poor response to poor schooling in relation to labour market, amongst others, to ease school leavers into jobs or self-employment under conditions of widespread youth unemployment.

Workplace learning for pre – service teachers’ practice and quality teaching and learning in technical vocational education and training: key to professional development

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Theresa Chinyere Ogbuanya ◽  
Taiwo Olabanji Shodipe
Keyword(s):  
Professional Development ◽  
Vocational Education ◽  
Workplace Learning ◽  
Teaching And Learning ◽  
Education And Training ◽  
Vocational Education And Training ◽  
Quality Teaching ◽  
Content Type ◽  
Technical Vocational Education ◽  
And Training

Purpose With critical reviews of previous studies in workplace learning, this paper aims to investigate workplace learning for pre-service teachers’ practice and quality teaching and learning in technical vocational education and training: key to professional development. Design/methodology/approach The study adopted multistage sampling technique to select sample for the study. Empirical analysis was adopted to analyse the data collected from technical vocational education and training pre-service teachers. Findings The result of the study revealed that the constructs of social learning theory had a stronger linkage with the constructive teaching than traditional management. Originality/value This study emphasizes the need to adequately train pre-service teachers on instructional delivery processes, building strong relationship with learners and build the ability to organize and execute necessary actions required to successfully carry out a specific educational task in a particular context.

Sign in / Sign up

Export Citation Format

Share Document