scholarly journals The Challenges of Implementing Robotic Process Automation in Global Business Services

2021 ◽  
Vol 22 (3) ◽  
pp. 1269-1282
Author(s):  
Dahlia Fernandez ◽  
Aini Aman
Keyword(s):  
Data Privacy ◽  
Oil And Gas ◽  
Automated System ◽  
Process Automation ◽  
Global Business ◽  
Business Services ◽  
Robotic Process Automation ◽  
Study Approach ◽  
Automation Tools ◽  
Global Business Services

Organizations use a variety of automation tools to simplify their tasks. One of the tools is Robotic Process Automation (RPA). Recently the issues of the less-than-successful use of the system have been raised. To address this issue, the aim of this study is to understand the challenges of implementing RPA in Global Business Services (GBS) industry. The study is conducted using an in-depth case study approach and interviews at one of the world’s largest oil and gas organizations in the GBS industry. The result of the study showed that the organization is facing various challenges and issues during and after implementing the RPA technology in their organization. Amongst the challenges are the limitation of the task that can be automated, system failure, and safety and data privacy issues. The study suggested that good planning during the implementation of RPA and a strong security team are crucial in solving the challenges faced by the organization.

scholarly journals The Influence of Robotic Process Automation (RPA) towards Employee Acceptance

2021 ◽  
Vol 9 (5) ◽  
pp. 295-299
Author(s):  
Dahlia Fernandez ◽  
Aini Aman
Keyword(s):  
Financial Services ◽  
Technology Implementation ◽  
Oil And Gas ◽  
New Technology ◽  
Process Automation ◽  
Robotic Process Automation ◽  
Study Approach ◽  
Accounting Unit ◽  
Employee Acceptance ◽  
Automation Technology

There are various organizations that have automated the technology used in accounting and financial services to increase productivity and optimize operating costs. Among the automation technology transformations used in accounting and financial services is Robotic Process Automation (RPA). However, not all technological transformations are positive because they may cause fear among employees due to changes in the work process. Hence, the aim of this study is to understand the influence of RPA towards employee acceptance in the finance and accounting unit. This study uses an in-depth case study approach in one of the largest oil and gas company in the world. The result of the study showed that RPA technology has significant influences on employee acceptance. The results are discussed according to five elements which are threatening job opportunities, changes in the scope of work, adaptation to technology, career advancement, work-life balance, and job satisfaction. The results showed that employees must adapt with the changes due to the new technology implementation and embrace it positively because at the end of the day, new automation will always appear. Furthermore, the changes that take place must be openly accepted in order to maintain the reputation of their profession as well as the achievements of the organization.

scholarly journals Digital Upskilling During a Pandemic

ITNOW ◽  
2020 ◽  
Vol 62 (4) ◽  
pp. 12-13
Author(s):  
Paul D Jagger
Keyword(s):  
Learning And Development ◽  
Global Business ◽  
Business Services ◽  
Global Business Services

Abstract Pulling out his map and compass, Paul D Jagger CITP FBCS — IBM Global Business Services — Talent and Transformation — considers how Covid-19 has fundamentally altered how learning and development programmes should be designed and deployed.

scholarly journals Talent Pool for Global Business Services: Industry-Academia Collaboration

2017 ◽  
Vol 8 (Special Issue) ◽  
pp. 85-91 ◽  
Author(s):  
Aini Aman ◽  
Yusasniza Mohd Yunus ◽  
Ruhanita Maelah ◽  
Zaini Embong ◽  
Zakiah Muhammaddun Mohamed ◽  
...  
Keyword(s):  
Global Business ◽  
Business Services ◽  
Talent Pool ◽  
Services Industry ◽  
Global Business Services
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