scholarly journals Measuring Knowledge Management Performance in Organizations: An Integrative Framework of Balanced Scorecard and Fuzzy Evaluation

Information ◽  
2016 ◽  
Vol 7 (2) ◽  
pp. 29 ◽  
Author(s):  
Hongbo Lyu ◽  
Zhiying Zhou ◽  
Zuopeng Zhang
Keyword(s):  
Knowledge Management ◽  
Balanced Scorecard ◽  
Fuzzy Evaluation ◽  
Management Performance ◽  
Integrative Framework

Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard

2011 ◽  
pp. 223-249
Author(s):  
Anthony Liew
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Performance Management ◽  
Customer Relationship Management ◽  
Balanced Scorecard ◽  
Business Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Management Performance ◽  
Management Concepts

This chapter is primarily based on literature review or secondary research and analysis. The objective of this study is to extend and amalgamate the three major business management concepts: CRM, PM, and KM.

Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard

2013 ◽  
pp. 205-231
Author(s):  
Anthony Liew
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Performance Management ◽  
Customer Relationship Management ◽  
Balanced Scorecard ◽  
Business Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Management Performance ◽  
Management Concepts

This chapter is primarily based on literature review or secondary research and analysis. The objective of this study is to extend and amalgamate the three major business management concepts: CRM, PM, and KM.

Performance Evaluation System of Software Enterprise Knowledge Management Based on Fuzzy Evaluation

2014 ◽  
Vol 687-691 ◽  
pp. 4990-4995 ◽  
Author(s):  
Li Jun Wang
Keyword(s):  
Knowledge Management ◽  
Performance Evaluation ◽  
Index System ◽  
Evaluation System ◽  
Evaluation Method ◽  
National Literature ◽  
Fuzzy Evaluation ◽  
Management Performance ◽  
Performance Evaluation System ◽  
Software Enterprise

Based on analysis of domestic and national literature, the related theory of enterprise knowledge management performance evaluation and methods of knowledge management performance evaluation has been summarized and compared. Combining with the characteristics of enterprises, the model and method of software enterprise knowledge management performance evaluation has been confirmed. Through surveying to related experts, index system of software enterprise knowledge management performance evaluation has been structured which applies in fuzzy evaluation method, it’s able to apply in software enterprise knowledge management performance evaluation.

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