scholarly journals An Examination of the Catalyst for Tapping into Mobile Financial Services in the Post-COVID-19 World

Mathematics ◽  
2021 ◽  
Vol 9 (16) ◽  
pp. 1906
Author(s):  
Chia-chi Sun ◽  
Shih-chi Chang
Keyword(s):  
Financial Services ◽  
Interface Design ◽  
Fuzzy Model ◽  
Triangular Fuzzy Number ◽  
Competitive Advantages ◽  
User Friendliness ◽  
Privacy And Security ◽  
Personal Innovativeness ◽  
Essential Components ◽  
Mobile Financial Services

Amid the widespread impact of COVID-19, mobile financial services (MFS) have experienced extensive requests due to the failure to perform physical installments and the need for secure transactions. This trend cannot end the utility of cash but it may promote portable monetary administration toward a cashless world. MFS is anticipated to have a bright future as m-commerce increasingly becomes widely known. This study proposes the choice of making a trial and assessment research facility by using a fuzzy model as the most expository device. General forms of a triangular fuzzy number are subjective categories for a linguistic variable. Linguistic variables take on values defined in their term set, that is, the set of linguistic terms. The essential components, including personal innovativeness, transaction completeness, user-friendliness, anonymity, and privacy, are causal competitive advantages of the mobile payment system framework and may play a critical part in reacting to MFS. This study shows that transaction completeness, innovative interface design, privacy, and security facilitate MFS adoption. Furthermore, reliability is necessary to enhance trust in the MFS technology. This study draws on the outcomes of administrative suggestions and recommends a few observational strategies to improve the monetary administration in the MFS industry.

Mobile investment technology adoption among investors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lu Fan
Keyword(s):  
Technology Adoption ◽  
Financial Services ◽  
Diffusion Of Innovations ◽  
Mobile Apps ◽  
Investment Decision ◽  
Risk Tolerance ◽  
Content Type ◽  
Investment Decision Making ◽  
Mobile Financial Services ◽  
Money Transfers

PurposeThe purpose of this study is to examine investors' internal characteristics, including investment literacy, risk tolerance and familiarity with mobile financial services, as antecedents of mobile investment technology adoption among American investors.Design/methodology/approachUsing the 2018 National Financial Capability Study and its supplemental Investor Survey, this study examined antecedents, including investors' internal characteristics, in relation to mobile investment technology adoption. Nested logistic regression analyses were performed for adopting mobile apps for investment decisions and for investment trading.FindingsThis study found that objective and subjective investment knowledge, experience using mobile banking for payments and money transfers, and certain ownerships of investment vehicles (such as whole-life insurance policies and ETFs) were significant determinants of mobile investment decision-making. On the other hand, subjective investment literacy, risk tolerance, familiarity with mobile financial services, and portfolio value, as well as certain types of investment vehicles were significantly associated with mobile investment trading.Originality/valueThis study is among the first to examine investors' investment literacy, risk tolerance and familiarity with mobile financial services as investors' internal characteristics in relation to mobile investment technology adoption. The diffusion of innovations theory and related concepts provide theoretical support for this study. The findings provide new insights into mobile investing as an emerging FinTech subject and provide implications for practitioners and FinTech developers, as well as contribute to the literature of mobile investment service adoption among retail investors.

The effects of agent incentives and training of women business owners on the take-up of mobile financial services in Indonesia

2021 ◽  
Author(s):  
Gianmarco Leon ◽  
Erika Deserranno ◽  
Firman Witolear ◽  
Mayra Buvinic ◽  
Hillary C. Johnson ◽  
...  
Keyword(s):  
Financial Services ◽  
Business Owners ◽  
Women Business Owners ◽  
Mobile Financial Services ◽  
And Training

scholarly journals Factors Influencing Users’ Behavioral Intention to Reuse Mobile Financial Services in Bangladesh

2020 ◽  
Vol 5 (3) ◽  
pp. 155-169
Author(s):  
Md. Rizvi Khan ◽  
Sirion Chaipoopirutana
Keyword(s):  
Behavioral Intention ◽  
Financial Services ◽  
Behavioral Intentions ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Survey Method ◽  
Mobile Banking ◽  
Perceived Ease Of Use ◽  
Factors Influencing ◽  
Mobile Financial Services

Objective – This paper aims to empirically examine the factors influencing the users’ behavioral intention to reuse mobile technology to facilitate their financial services in Bangladesh. Methodology/Technique – A self-administered online survey method was used and 400 responses were collected with Likert-type questions using Google Forms as a medium. A model was developed and proposed based on different technology acceptance models like TAM, UTAUT and similar studies on factors influencing users’ intention to adopt and reuse mobile financial services in Bangladesh. The proposed model was tested by performing simple and multiple linear regression using SPSS software. Findings – The results show that perceived ease of use influences perceived usefulness of mobile financial services but perceived ease of use, perceived usefulness and security have no influence on trust in terms of behavioral intention to reuse mobile financial services in Bangladesh. However, with the exception of trust and perceived financial cost, the remaining variables such as perceived usefulness, perceived ease of use, security, perceived risk, social influence and facilitating conditions significantly influence behavioral intentions to reuse mobile financial services in Bangladesh. Novelty - This study examines crucial factors spotted in literature in the context of Bangladesh. Earlier papers have primarily focused on traditional banking clients’ behavioral intention toward their bank’s mobile banking facilities in Bangladesh. This paper is comprehensively designed to identify influential factors of reusing non-traditional mobile financial services like bKash, Rocket, Nagad etc. at the growth level in the industry of Bangladesh. The researcher tried to identify factors influencing both bank and non-bank users to reuse mobile financial services for their digital transactions. Type of Paper: Empirical. JEL Classification: M31, M39. Keywords: bKash; Bangladesh; Mobile Banking; Behavioral Intentions; Reuse; Mobile Financial Services. Reference to this paper should be made as follows: Khan, M.R; Chaipoopirutana, S. 2020. Factors Influencing Users’ Behavioral Intention to Reuse Mobile Financial Services in Bangladesh, J. Mgt. Mkt. Review 5(3) 155 – 169. https://doi.org/10.35609/jmmr.2020.5.3(4)

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