scholarly journals The Effect of the Internal Side of Social Responsibility on Firm Competitive Success in the Business Services Industry

2016 ◽  
Vol 8 (2) ◽  
pp. 179 ◽  
Author(s):  
M. Sánchez-Hernández ◽  
Dolores Gallardo-Vázquez ◽  
Agnieszka Barcik ◽  
Piotr Dziwiński
Keyword(s):  
Social Responsibility ◽  
Business Services ◽  
Competitive Success ◽  
Services Industry ◽  
Internal Side

scholarly journals Tax compliance burden for small, medium and micro establishments in the business services industry

2013 ◽  
Vol 10 (1) ◽  
pp. 72-88
Author(s):  
Jan Venter ◽  
B De Clerq
Keyword(s):  
South Africa ◽  
Tax Compliance ◽  
Gauteng Province ◽  
Business Services ◽  
Business Decisions ◽  
Services Sector ◽  
Services Industry

The aim of this study is to determine whether the size of a business, classified as small, medium or micro establishment (SMME), has an impact on its management of the compliance burden placed on it by taxation laws. A survey was conducted amongst small, medium and micro establishments in the business services sector in Gauteng province, South Africa. The study finds that the majority of SMMEs in the business services sector outsource their tax responsibilities due to lack of skills and time. Also, the significance of taxation inputs for making business decisions and preferences for administrative relief measures varies according to the size of the organisation.

scholarly journals Sustainability and Corporate Social Responsibility in the Text of Annual Reports—The Case of the IT Services Industry

2018 ◽  
Vol 10 (11) ◽  
pp. 4119 ◽  
Author(s):  
Renáta Myšková ◽  
Petr Hájek
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Sustainability Assessment ◽  
Word List ◽  
Annual Reports ◽  
It Services ◽  
Sustainable Business ◽  
Word Lists ◽  
Services Industry ◽  
Corporate Social

Annual reports are an important source of qualitative information about a company’s strategic areas, including sustainability. However, previous work on sustainability assessment has been limited to quantitative indicators that are difficult to obtain. Here, we address this issue by analyzing a company’s strategic documents, with the specific aim of demonstrating the role of sustainability and social responsibility in the text of the annual reports of companies in the IT services industry. We demonstrate that this information is a significant determinant of future economic outcomes. Specifically, here we evaluate sentiment in managerial communication in the area of sustainable business by using collocation analysis of topic and sentiment word lists. Several domain-specific word lists were used for each category monitored. Specifically, Loughran and McDonald’s word list was used to measure sentiment in the context of corporate social responsibility and sustainability. The word list that was developed by Pencle and Malaescu was used for CSR, while novel word lists are proposed for sustainability topics. The results of experiments show that the sentiment of sustainability topics (environmental and social in particular) in the annual reports may be a significant indicator of future profitability and thus represent an important information for corporate stakeholders.

Entrepreneurial orientation and performance of SMEs in the services industry

2015 ◽  
Vol 28 (2) ◽  
pp. 194-212 ◽  
Author(s):  
María José Rodríguez-Gutiérrez ◽  
Pilar Moreno ◽  
Pilar Tejada
Keyword(s):  
Entrepreneurial Orientation ◽  
National Level ◽  
Business Environment ◽  
Data Set ◽  
Unit Of Analysis ◽  
Content Type ◽  
Competitive Success ◽  
Resources And Capabilities ◽  
Services Industry ◽  
And Performance

Purpose – The purpose of this paper is to examine both the sources of competitiveness of small and medium- sized enterprises (SMEs) in the services industry measured by their capability to grow, and the relative importance of each of these sources. More specifically, the resources and capabilities of Spanish SMEs in the services industry that may become sources of competitive advantage are analysed. Design/methodology/approach – In order to achieve this objective, this paper is organized as follows. First, a concise overview of prior research on determinants of performance of SMES is provided, outlining the role of factors regarding resources and capabilities. Second, a set of lineal regression models are performed to test the hypothesis research. In line with several previous studies, competitive success and performance of the company are approached through the recent evolution of firms in terms of employment, turnover and productive investment. The data set comes from a survey on Spanish SMEs operating in the services industry that was carried out between the end of 2010 and the beginning of 2011. Findings – The findings reveal that entrepreneur characteristics, firm features and managerial attributes have significant effect on the business performance. The results from the empirical analysis indicate that competitive success of the Spanish SMEs in the service industry is conditioned by macroeconomic and social factors related to the general business environment and especially by business factors concerning the entrepreneurial orientation of the firm, these findings are consistent with those of earlier research conducted at both an international level a national level. Originality/value – The fundamental contribution of SMEs to the overall performance of the economy constitutes a crucial motive for researchers to investigate and examine the key success factors behind these enterprises. This issue has been analysed exhaustively for the manufactured goods industry, but has scarcely been addressed for the services industry. Thus, further research is needed to clarify the variables explaining survival and success for services SMEs. Furthermore, since this research is focused on the microeconomic level, by considering the firm as the unit of analysis, it contributes towards complementing previous research on this topic that has been conducted from a macroeconomic approach. Thus it attempts to provide certain empirical evidences for support the traditional academic debate between economic and administrative disciplines concerning the appropriate unit of analysis for the understanding and explanation of businesses competitiveness.

scholarly journals Talent Pool for Global Business Services: Industry-Academia Collaboration

2017 ◽  
Vol 8 (Special Issue) ◽  
pp. 85-91 ◽  
Author(s):  
Aini Aman ◽  
Yusasniza Mohd Yunus ◽  
Ruhanita Maelah ◽  
Zaini Embong ◽  
Zakiah Muhammaddun Mohamed ◽  
...  
Keyword(s):  
Global Business ◽  
Business Services ◽  
Talent Pool ◽  
Services Industry ◽  
Global Business Services

scholarly journals Social responsibility and competitive success of firms in the Lisbon metropolitan region

10.3990/2.324 ◽  
2015 ◽  
Author(s):  
M. Isabel Sánchez-Hernández ◽  
Teresa Costa ◽  
Luisa Carvalho ◽  
Dolores Gallardo-Vázquez
Keyword(s):  
Social Responsibility ◽  
Metropolitan Region ◽  
Competitive Success

An evaluation of knowledge intensive business services industry efficiency: the Italian case

2021 ◽  
Vol 22 (2/3) ◽  
pp. 327
Author(s):  
Stefano Luigi Mastrodonato ◽  
Domenico Campisi ◽  
Paolo Mancuso ◽  
Donato Morea
Keyword(s):  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Italian Case ◽  
Services Industry ◽  
Knowledge Intensive
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