scholarly journals Aplikasi Internal Audit Berbasis ISO 9001:2008 dan ISO 19011:2002 untuk Menunjang Efektifitas Pengendalian Mutu Akademik

2015 ◽  
Vol 5 (1) ◽  
Author(s):  
Erlangga ERLANGGA
Keyword(s):  
Internal Audit ◽  
Iso 9001 ◽  
Iso 19011

scholarly journals Software development internal audit quality with ISO 9001

2020 ◽  
Vol 1567 ◽  
pp. 032037
Author(s):  
DA Efrilianda ◽  
MA Muslim ◽  
AT Putra ◽  
A Purwinarko
Keyword(s):  
Software Development ◽  
Audit Quality ◽  
Internal Audit ◽  
Iso 9001

scholarly journals IMPROVEMENT OF QUALITY MANAGEMENT SYSTEMS IN THE SPHERE OF SOCIAL SERVICES IN REZEKNE MUNICIPALITY

2014 ◽  
Vol 1 (6) ◽  
pp. 117
Author(s):  
Maija Krūze
Keyword(s):  
Quality Management ◽  
Social Services ◽  
Social Service ◽  
Management System ◽  
Quality Management System ◽  
Internal Audit ◽  
Iso 9001 ◽  
Evaluation Methodology ◽  
Self Evaluation

The paper explores the quality management system of Rezekne Social service and its perfection employing internal audit and self-evaluation methodology. The aim of the present study is to find out how the quality of provided services of social service and social service providers is ensured in accordance with the ISO 9001:2008 quality standard, exploring the processes of management, basic activity, internal audit and prevention of non-compliance as well as focusing on the measures to be taken in order to improve the quality management system (QMS). When elaborating the article, the economic and legal literature on quality management terminology, its application and effective social services management have been studied according to the ISO 9001:2008 standard. The paper examines the measures which ensure quality of social aid and provision of social services of Rezekne Social service highlighting the quality management system, elimination of non-compliance, QMS report results, customer level of satisfaction and self-evaluation methodology. The author has worked out proposals to improve the processes of quality management system and quality results, consequently ensuring the development of Rezekne Social service. With the help of practical examples, the hypothesis proved that internal audit of the quality management system, management processes to address non-compliance, management reports and self-evaluation provide an objective assessment of the quality and create favourable conditions to ensure the provision of qualitative social services, contributing to a better controlled social policy.

ISO 9001: 2008 implementation and impact on the University of Nairobi: a case study

2015 ◽  
Vol 27 (6) ◽  
pp. 752-760 ◽  
Author(s):  
Christopher Moturi ◽  
Peter M. F. Mbithi
Keyword(s):  
Success Factors ◽  
Internal Audit ◽  
Iso 9001 ◽  
Record Management ◽  
Content Type ◽  
Implementation Challenges ◽  
Emerging Issues ◽  
Audit Reports ◽  
The University

Purpose – The purpose of this paper is to present the experience and impact of implementing the ISO 9001: 2008 Standard at the University of Nairobi, in relation to effectiveness on service delivery, operational performance, automation, implementation challenges and related emerging issues. Design/methodology/approach – The paper adopted a case study design approach based on qualitative analysis of internal audit reports, internal surveys and feedback, surveillance audits conducted by the certifying body, and rankings by external bodies, over a period of seven years. Findings – Significant achievements have been realized with regard to institutionalization of quality into the university processes, work environment, documentation and record management, customer satisfaction, infrastructure and facilities, use of ICT as a prime mover of performance improvement, and ranking of the university. Opportunities for improvement as well as critical success factors are presented. Practical implications – The paper reports successes that may encourage other institutions of higher learning that are not certified to implement Quality Management Systems (QMSs) according to ISO 9001 Standard by focusing on specific factors. Originality/value – This paper shows how an ISO 9001 certified QMS can improve internal institutional practices and avoid frequently experienced drawbacks.

Customer satisfaction and ISO 9001 improvement requirements in the supply chain

2019 ◽  
Vol 31 (2) ◽  
pp. 222-238 ◽  
Author(s):  
Branislav Tomic ◽  
Vesna K. Spasojevic Brkic
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Supply Chains ◽  
Internal Audit ◽  
Iso 9001 ◽  
Multinational Company ◽  
Internal Auditing ◽  
Content Type ◽  
Preventive Actions ◽  
Transportation Sector

PurposeThe purpose of this paper is to investigate the influence of ISO 9001 quality improvement requirements in ISO 9001:2008, i.e. the corrective and preventive actions and internal audit, on customer satisfaction.Design/methodology/approachFor the purposes of the study, data were collected via a survey on 200 aerospace and transportation companies that belong to a Canadian multinational company supply chain. The relationships between the corrective and preventive actions and internal auditing, on the one hand, and customer satisfaction, on the other, were examined via the structural equation modeling technique.FindingsThe major contribution of this study is that it has identified internal audit as the most influential continual improvement ISO 9001 requirement prior to the ISO 9001 transition phase, along with the corrective actions, while the preventive actions in the present formulation do not significantly influence customer satisfaction.Research limitations/implicationsThis study is based on a cross-sectional survey conducted on the supply chain level in the aerospace and transportation sector; hence, a longitudinal study is possible as a future research avenue. The generalizability of this study’s findings is limited to similar supply chains around a multinational company consisted of companies that have at least ISO 9001 standard, but also fulfill other industry-specific requirements. Also, findings are based mainly on quality managers’ attitudes, so future studies are recommended to examine other positions’ views, too.Practical implicationsThis research contributes to the literature and bridges the gap between theory and practice. It could be of value to both the certification bodies and the organizations that are interested in improving customer satisfaction by implementing ISO 9001 in the multinational supply chains context such as the aerospace and transportation sector.Originality/valueWhile the influence of the ISO 9001 standard on customer satisfaction has been the subject of prior research, this is the first time that the simultaneous effect of the corrective and preventive actions and internal auditing on customer satisfaction has been studied. The validity of the removal of preventive actions from ISO 9001:2015 has also been analyzed.

Framework for establishing records control in hospitals as an ISO 9001 requirement

2017 ◽  
Vol 30 (1) ◽  
pp. 37-42 ◽  
Author(s):  
Lina Al-Qatawneh
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Action Plan ◽  
Internal Audit ◽  
Hospital Staff ◽  
Iso 9001 ◽  
Management Tool ◽  
Coding System ◽  
Standard Requirement ◽  
Content Type

Purpose The purpose of this paper is to present the process followed to control records in a Jordanian private community hospital as an ISO 9001:2008 standard requirement. Design/methodology/approach Under the hospital quality council’s supervision, the quality management and development office staff were responsible for designing, planning and implementing the quality management system (QMS) using the ISO 9001:2008 standard. A policy for records control was established. An action plan for establishing the records control was developed and implemented. On completion, a coding system for records was specified to be used by hospital staff. Finally, an internal audit was performed to verify conformity to the ISO 9001:2008 standard requirements. Findings Successful certification by a neutral body ascertained that the hospital’s QMS conformed to the ISO 9001:2008 requirements. A framework was developed that describes the records controlling process, which can be used by staff in any healthcare organization wanting to achieve ISO 9001:2008 accreditation. Originality/value Given the increased interest among healthcare organizations to achieve the ISO 9001 certification, the proposed framework for establishing records control is developed and is expected to be a valuable management tool to improve and sustain healthcare quality.

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