Documenting an Event, and Reports
In this chapter the author describes a number of key issues in documenting an event. He covers issues related to details, accuracy, timing, note taking, and audience. He also describes the types of events that typically need documenting. The chapter includes detailed discussions about three types of events that IT professionals are commonly required to document: a computer-bug report, a trip report, and a lab experiment. In each of the corresponding sections, the author describes the specifics of these events. The information provided for these specific events can be generalized and applied to other common events. In this way, the author hopes to prepare readers to be competent to document any type of event that may be required. The chapter ends with conclusions.