Privacy and Security in the Age of Electronic Customer Relationship Management

This article presents a value exchange model of privacy and security for electronic customer relationship management within an electronic commerce environment. Enterprises and customers must carefully manage these new virtual relationships in order to ensure that they both derive value from them and minimize unintended consequences that result from the concomitant exchange of personal information that occurs in e-commerce. Based upon a customer’s requirements of privacy and an enterprise requirement to establish markets and sell goods and services, there is a value exchange relationship. The model is an integration of the customer sphere of privacy, sphere of security, and privacy/security sphere of implementation.

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Privacy and Security in the Age of Electronic Customer Relationship Management

Selected Readings on Electronic Commerce Technologies ◽

10.4018/978-1-60566-096-7.ch022 ◽

2009 ◽

pp. 310-332

Author(s):

Nicholas C. Romano Jr. ◽

Jerry Fjermestad

Keyword(s):

Customer Relationship Management ◽

Personal Information ◽

Relationship Management ◽

Unintended Consequences ◽

Customer Relationship ◽

Security And Privacy ◽

Exchange Relationship ◽

Privacy And Security ◽

Goods And Services ◽

A Value

This article presents a value exchange model of privacy and security for electronic customer relationship management within an electronic commerce environment. Enterprises and customers must carefully manage these new virtual relationships in order to ensure that they both derive value from them and minimize unintended consequences that result from the concomitant exchange of personal information that occurs in e-commerce. Based upon a customer’s requirements of privacy and an enterprise requirement to establish markets and sell goods and services, there is a value exchange relationship. The model is an integration of the customer sphere of privacy, sphere of security, and privacy/security sphere of implementation.

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Privacy and Security in the Age of Electronic Customer Relationship Management

Electronic Commerce ◽

10.4018/978-1-59904-943-4.ch106 ◽

2011 ◽

pp. 1302-1312

Author(s):

Nicholas C. Romano Jr. ◽

Jerry Fjermestad

Keyword(s):

Customer Relationship Management ◽

Personal Information ◽

Relationship Management ◽

Unintended Consequences ◽

Customer Relationship ◽

Security And Privacy ◽

Exchange Relationship ◽

Privacy And Security ◽

Goods And Services ◽

A Value

This article presents a value exchange model of privacy and security for electronic customer relationship management within an electronic commerce environment. Enterprises and customers must carefully manage these new virtual relationships in order to ensure that they both derive value from them and minimize unintended consequences that result from the concomitant exchange of personal information that occurs in e-commerce. Based upon a customer’s requirements of privacy and an enterprise requirement to establish markets and sell goods and services, there is a value exchange relationship. The model is an integration of the customer sphere of privacy, sphere of security, and privacy/security sphere of implementation.

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Privacy and Security in the Age of Electronic Customer Relationship Management

Information Security and Ethics ◽

10.4018/978-1-59904-937-3.ch204 ◽

2008 ◽

pp. 3045-3066

Author(s):

Nicholas C. Romano Jr. ◽

Jerry Fjermestad

Keyword(s):

Customer Relationship Management ◽

Personal Information ◽

Relationship Management ◽

Unintended Consequences ◽

Customer Relationship ◽

Security And Privacy ◽

Exchange Relationship ◽

Privacy And Security ◽

Goods And Services ◽

A Value

This article presents a value exchange model of privacy and security for electronic customer relationship management within an electronic commerce environment. Enterprises and customers must carefully manage these new virtual relationships in order to ensure that they both derive value from them and minimize unintended consequences that result from the concomitant exchange of personal information that occurs in e-commerce. Based upon a customer’s requirements of privacy and an enterprise requirement to establish markets and sell goods and services, there is a value exchange relationship. The model is an integration of the customer sphere of privacy, sphere of security, and privacy/security sphere of implementation.

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Privacy and Security in the Age of Electronic Customer Relationship Management

Strategic Information Systems ◽

10.4018/978-1-60566-677-8.ch150 ◽

2011 ◽

pp. 2365-2386

Author(s):

Nicholas C. Romano Jr. ◽

Jerry Fjermestad

Keyword(s):

Customer Relationship Management ◽

Personal Information ◽

Relationship Management ◽

Unintended Consequences ◽

Customer Relationship ◽

Security And Privacy ◽

Exchange Relationship ◽

Privacy And Security ◽

Goods And Services ◽

A Value

This article presents a value exchange model of privacy and security for electronic customer relationship management within an electronic commerce environment. Enterprises and customers must carefully manage these new virtual relationships in order to ensure that they both derive value from them and minimize unintended consequences that result from the concomitant exchange of personal information that occurs in e-commerce. Based upon a customer’s requirements of privacy and an enterprise requirement to establish markets and sell goods and services, there is a value exchange relationship. The model is an integration of the customer sphere of privacy, sphere of security, and privacy/security sphere of implementation.

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Sustainable Customer Relationship Management (susCRM): In research and practice

PsycEXTRA Dataset ◽

10.1037/e605322012-019 ◽

2011 ◽

Author(s):

Max Ruhwinkel ◽

Klaus D. Wilde

Keyword(s):

Customer Relationship Management ◽

Relationship Management ◽

Customer Relationship ◽

Research And Practice

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Implementasi Sistem Rekam Medis Pasien Menggunakan Pendekatan Customer Relationship Management (CRM)

Jurnal Sisfokom (Sistem Informasi dan Komputer) ◽

10.32736/sisfokom.v7i2.558 ◽

2018 ◽

Vol 7 (2) ◽

pp. 180

Author(s):

Wiyanto Wiyanto ◽

Fajar Butsianto ◽

Karsito Karsito

Keyword(s):

Information Technology ◽

Information System ◽

Medical Record ◽

Customer Relationship Management ◽

Unified Modeling Language ◽

Relationship Management ◽

Customer Relationship ◽

Design System ◽

System Validation ◽

Iso 9126

Information technology is rapidly developed in this century that impact to various aspects of the organization really need information technology to support the performance and everyday business processes. In health services, information technology is required to process and storage the patient medical records, so that the patient's medical record is well preserved, and competitive advantage can be obtained between patient and polyclinic. The application of Customer Relationship Management (CRM) approach can be developed by implementing information system of medical record history to get new patient and retain existing patient, improving relationship with patient and maintaining patient loyalty as well as supporting the company/organization to provide excellent service to customers in real time through the advantage of information technology. The aims of this research are to understand patient medical record by CRM approach and Unified Modeling Language (UML) for system design, system validation using Forum Group Discussion (FGD), and using software testing Model ISO 9126. The result of this research are Medical Record History Information System and the result of system validation with FGD is 100% accepted, the result of system test using Model ISO 9126 is good with success rate 82,86%, so it can give contribution to polyclinic.

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