Data-Supported CRM as a Lever for DMO Success: A Social Exchange Relationship Approach

Customer relationship management (CRM) is proving to be one of the most promising business strategies. However, in the field of destination marketing literature, a problem exists as to how data-supported CRM can be established. While customer data management has already been well exploited in other industries, DMOs lack customer proximity and data sovereignty. The aim of this paper is to fill this research gap and show how a data-based CRM can be deployed by DMOs based on the principles of social exchange theory. In 13 expert interviews, these aspects were examined from the DMO’s point of view. The results show that the exchange relationship must be established taking into account the DMO’s extraordinary conditions and critical success factors. In order to stimulate guests’ desire for dialogue or the willingness to disclose personal data, DMOs should offer high-quality customer benefits. A combination of hedonic and utilitarian benefits are found to be the most effective stimuli. In return, only the most necessary customer information should be requested and subsequently built passively. Only if the cost and benefit ratio of the exchange relationship is positive for both parties, a database for the CRM can be built in order to foster long-lasting relationships with potential and returning guests.

Pengaruh Keadilan Organisasional Terhadap Kinerja Karyawan Dimediasi LMX (Leader-Member Exchange) Dilihat dari Aspek Gender

The purpose of this article is to examine the mediating role of leader-member exchange in the relationship between organizational justice and employee performance in terms of gender. This article focuses on ATLM (Medical Laboratory Technologist) regarding organizational justice practices and the Leader-Member Exchange relationship and how these perceptions predict employee performance and how it affects employee gender. The sample used was 191 ATLM in type C hospitals in the D.I. Yogyakarta and Central Java. The results of this study will help ATLM to foster greater employee value and teamwork among employees by implementing organizational justice practices.

The plant and the management of the PICC/MIDLINE. The priority nursing role in the appropriate care

The interaction between the individual and the environment has a strategic significance for welfare purposes and shows the importance of the bilateral nature of the relationship. It highlights how promoting health means acting on the environment and on the individual. In terms of health education, for health workers it is no longer a question of intervening from the outside on behavior, but of inserting themselves into situations, in the processes of interaction, as active protagonists of a complex system. This orientation of the health system requires a reinterpretation of the role of operators, through the adoption of the participatory planning method, which requires interpreting one's work as a problem solving process. To get to the solution of the problems it is necessary to identify the elements of difficulty that the patient encounters, thus adopting methodologies that allow for an exchange relationship. Nurses, in all health systems, have a privileged position due to the capillarity of their action, inherent in the “to care” of nursing care, and of their contacts with citizens and clients. In particular towards the patient he teaches the correct assistance maneuvers and the most appropriate attitudes to be adopted to favor the change of behaviors and the achievement of awareness of a new state of health and a new degree of autonomy. The most suitable educational method that should be used by the nurse in the path of therapeutic education, is to link learning to action, in clinical practice, alongside the patient, promoting healthy lifestyles and the dissemination of a culture of health. Educational intervention aims at personalizing care and can improve health status and reduce healthcare costs. Alongside the ethical value and professional duty, it is necessary to use methodologies, techniques and methods to provide a structured set of specific information, with a simple and understandable language, speaking.

In Search of A Contemporary Definition of Meaningful Engagement: A systematic literature review

Consumer engagement is emerging as an important trend in a contemporary health care environment. Yet, a universal definition of meaningful consumer engagement has not been determined. This paper presents our systematic literature review findings, which intended to consolidate the definition of consumer engagement (or related terms) in the context of health care to date to arrive at a definition for meaningful consumer engagement in healthcare. Literature searches were performed in MEDLINE, CINAHL, Embase and PsychINFO in June 2021. Using a combination of medical subject headings (MeSH) terms, Emtree search headings and free text words, a total of 82 records were identified. After reviewing in line with PRISMA methodology, 23 articles were considered relevant to the development of the definition of consumer engagement. The methodology of these papers was analysed using the revised Mixed Methods Appraisal Tool (MMAT) (2018). A total of 13 of these papers were then further analysed for a definition of meaningful consumer engagement or characteristics of consumer engagement. None of the definitions found comprehensively defined meaningful consumer engagement but instead, five described meaningful consumer engagement. Therefore, a new definition of meaningful consumer engagement is proposed, which is based upon the synthesis of the characteristics of meaningful consumer engagement and person-centred care. This new definition speaks to what is it means to be consumers of health care rather than patients and acknowledged the importance of the reciprocity of the exchange relationship of ‘consumers’, the importance of leadership, and the emerging evidence around diversity and inclusion trust and partnership which requires active involvement and participation.

Volunteer-family conflict and turnover intentions: Exploring the role of psychological contract features

Volunteer turnover is a key issue for non-profit organizations and various reasons for turnover have been explored in the literature. I introduce a new concept that captures conflict between the volunteering and the family domains in life and test whether it can explain turnover of volunteers. Moreover, I test whether features of volunteers' psychological contracts can explain why volunteers experience conflict between these domains in life. These features capture the key characteristics of the exchange relationship and the mutual obligations between the volunteer and the non-profit organization. As such, the goal of this study is to test a model in which volunteer-family conflict mediates the relationship between psychological contract features and volunteer turnover. The results of the study cannot confirm that volunteer-family conflict mediates this relationship. However, the findings support that volunteers who experience conflict are more likely to quit, and that the time-frame and stability features of the psychological contract can explain why volunteers experience conflict. In particular, I show that a long-term time-frame in volunteers' psychological contracts is a double-edged sword for non-profit organizations: while it directly reduces the likelihood of volunteers quitting, it also increases the risk of volunteer-family conflict. Overall, this study shows that volunteer-family conflict can be a valuable concept to understand volunteers' behaviors.

A Study on the Sustainable Structural Relations between Social Exchange Relationship Characteristics and Social Contagion Effect in Beauty-Related One-Person Media

This study examined how members of beauty-related one-person media networks build sustainable ties with other members through various exchange activities and diffuse information based on the social contagion effect. Accordingly, social exchange relationship characteristics of beauty-related one-person media were specified and structural relations through which these characteristics affect group cohesiveness, conformity-based collective intelligence, and fad-like behavior were identified. A sample of 529 users with experience of consuming information on beauty-related one-person media was selected, and research hypotheses were tested via reliability testing, validity testing, measurement model analysis, and path analysis using SPSS ver. 23.0 and AMOS ver. 23.0. First, the path analysis between social exchange relationship characteristics of beauty-related one-person media and group cohesiveness revealed that relational characteristics significantly affected social cohesion, but situational characteristics and personal characteristics did not. Additionally, situational characteristics and personal characteristics significantly affected task cohesion, but relational characteristics did not. Second, the path analysis between group cohesiveness (social cohesion, task cohesion) and conformity-based collective intelligence in beauty-related one-person media revealed that social cohesion and task cohesion significantly affected conformity-based collective intelligence. Third, the path analysis between conformity-based collective intelligence and fad-like behavior in beauty-related one-person media clarified that conformity-based collective intelligence significantly affected fad-like behavior.

LEADER-MEMBER EXCHANGE FROM THE PERSPECTIVE OF PEOPLE WITH DISABILITIES

People with disabilities (PWD) view the issue of employment as one of endless concern as they are continuously evaluated based on their disability per se. It is reported that that PWDs have to face challenges in finding jobs that suit their capability but they usually eventually quit from their job after struggling with the challenges that come with it. The increasing trend of a high employment turnover among disabled employees in Malaysia has spurred the direction in this study toward examining the concept of leader-member exchange (LMX) which examines the quality of supervisor-subordinate relationships. This study is important because it will bring new insights on how managers can integrate PWDs at the workplace by enhancing their social exchange relationship (dyadic), especially their leadership skills. It was discovered that all components of LMX namely affect, professional respect, contribution and loyalty are all important factors that ensure a good relationship between supervisors and PWDs. In addition, it was found that types of disabilities and PWD working sectors has no mean difference toward the LMX components that influence this dyadic relationship.

Working With More Creative Coworkers and New Product Development Team Performance

This study proposes that working with colleagues who have similar levels of open personality can enhance a person’s social exchange relationship with teammates, which then inspires the person’s creativity. This study also draws on the idea-journey model of creativity and innovation to propose that the positive relationship between team members’ aggregated similarity in openness personality with teammates and the performance of the new product that the team develops is stronger when members of the team possess low levels of openness personality in aggregate. Examining data collected from Taiwanese new product development team engineers, we find support for these arguments.

Un paisatge urbà medieval a final del segle XIII: Castelló d’Empúries i les viles del seu entorn

Castelló d’Empúries, a small town in Old Catalonia, capital of the county of Empúries, may be considered a regional example of that process we know as medieval small scale urbanization. Its history, from the 12th century on, is that of the build-up of a particular economy which will function as starting-point of those circuits of exchange relationship which are necessary for medieval urbanisation. In functional terms the town of Castelló, connected to the major Mediterranean comercial circuits, has to be considered not only as a local centre but also as a node in a network of linked urban centers. Competition between lords of towns and cities has to be considered as a major element in definining the specific place of every center in a regional network. <br /><br />

Trust and Trustworthiness in Business

Trust is a relatively complex psychological state that arises in relationships characterized by dependence and risk. It has both cognitive and emotional elements that can be linked to certain actions made by parties involved in exchange relationships. The relationships of interest include some level of uncertainty, both about the motives and future actions of other parties and about the potential outcomes of engaging in cooperative behavior with those parties. Each party involved in an exchange relationship has a certain propensity to trust, a baseline shaped by various factors including previous relationships. An individual’s propensity to trust is viewed to be relatively stable over time and is most important in the earliest stages of a relationship when a leap of faith is required to enter the relationship because firsthand evidence about the other party is scant. During a relationship, a party’s propensity to trust serves as a filter through which the other party’s actions are judged. A party’s trustworthiness is shaped by views on the degree to which the potential trustee has (a) an ability to fulfill its duties, (b) a sincere concern about the welfare of the trusting party and a willingness to sacrifice its own outcomes, and (c) a commitment to abide by prevailing ethical norms. The relative importance of each component—ability, benevolence, and integrity—is likely to change over the course of a relationship. Trust may exist between two individuals in a dyad, among several individuals in a work group, between an individual and a firm, and between one organization and another. The last of these categories has been described as interorganizational trust, an important component in the relationships between firms and their stakeholders. When trust exists between firms, formal governance mechanisms, such as contracts and monitoring systems, will be less necessary, reducing transaction costs in the relationship. At the interpersonal level, trust in a relationship has been tied to many positive outcomes, including greater sharing of more accurate information and more frequent displays of organizational citizenship behavior. It has also shown a connection to higher levels of job satisfaction, creativity, cooperation, and productivity. When trust in leaders is higher, subordinates’ intention to quit is lower.