Mobile Payment Service Continuance Usage Intention and Network Externality: Focused on Self and Functional Congruity

2021 ◽  
Vol 28 (1) ◽  
pp. 176-197
Author(s):  
Hae Ryong Kim ◽  
Wu Zhou ◽  
Seungjae Yun
Keyword(s):  
Network Externality ◽  
Mobile Payment ◽  
Continuance Usage ◽  
Functional Congruity ◽  
Continuance Usage Intention

scholarly journals Predicting Continuance Usage Intention of Mobile Payment: An Experimental Study of Bangladeshi Customers

2018 ◽  
Vol 8 (4) ◽  
pp. 487-498
Author(s):  
Md. Alamgir Hossain ◽  
Md. Shakhawat Hossain ◽  
Nusrat Jahan
Keyword(s):  
Emerging Market ◽  
Value Added ◽  
Service Marketing ◽  
Payment System ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Mobile Payment ◽  
Continuance Usage ◽  
Continuance Usage Intention

With the tremendous use of electronic devices, inhabitants create digital footsteps of their everyday lives, therefore, unlocked magnificent opportunities for the innovative companies to launch mobile payment system and offer value-added facilities. Mobile payment system has inaugurated a conspicuous phenomenon that can enable consumers to transform their mobile devices into a digital bank. Mobile payment has already proved its aids in the developed country market and projected to enjoy a cheerful prospect in the emerging market like Bangladesh. Moreover, a stream of research conducted in multiple countries regarding the domain of mobile payment, but a different scenario noticed in perspective of emerging country like Bangladesh as there hasn’t much yet. By giving importance on behavioral intention of consumer and specific characteristics of m-payments, this study aims to develop and test a research model by integrating usefulness and ease of use into the behavioral intentions. This study employed Confirmatory Factor Analysis and Structural Equation Modeling to analyze database, which was composed of 328 samples. Results show that continuous usage intention is significantly affected by customer satisfaction. Perceived usefulness and ease of use are positively influence the continuance usage intention and satisfaction. The current study may extensively contribute to knowledge extension of two research streams-strategic management and service marketing-by implementing appropriate business model and service marketing strategies for m-payment users in Bangladesh and potentially other emerging markets.

scholarly journals The Mobile Payment Fintech Continuance Usage Intention in Indonesia

2019 ◽  
Vol 15 (2) ◽  
pp. 243-258 ◽  
Author(s):  
Afrida Putritama
Keyword(s):  
Perceived Risk ◽  
Mixed Methods Research ◽  
Financial Risk ◽  
Positive Impact ◽  
Mobile Payment ◽  
Structured Interviews ◽  
Sequential Mixed Methods ◽  
Perceived Benefit ◽  
Continuance Usage ◽  
Continuance Usage Intention

Abstract: This research aimed to determine both positive and negative factors influencing the continuance usage intention of mobile payment FinTech in Indonesia. This research used an exploratory sequential mixed methods research design with a questionnaire as the first research instrument followed by semi-structured interviews. This research found that both the perceived benefit and perceived risk significantly influenced the mobile payment FinTech continuance usage intention in Indonesia but, the perceived benefit had a stronger impact than the perceived risk. Convenience had the most substantial positive impact on the perceived benefit, which later increased the mobile payment FinTech continuance usage intention. Financial risk had the strongest influence on the perceived risk, which later reduces the mobile payment FinTech continuance usage intention. Keywords: mobile payment FinTech, continuance usage intention, Indonesian consumerNiat Penggunaan Berkelanjutan dari Pembayaran Seluler Fintech di Indonesia Abstrak: Tujuan dari penelitian ini adalah untuk menentukan faktor-faktor positif dan negatif yang mempengaruhi niat penggunaan berkelanjutan dari pembayaran seluler FinTech di Indonesia. Penelitian ini menggunakan desain penelitian metode campuran sekuensial eksploratori dengan kuesioner sebagai instrumen penelitian pertama diikuti oleh wawancara semi-terstruktur. Penelitian ini menemukan bahwa baik manfaat yang dirasakan maupun risiko yang dirasakan secara signifikan mempengaruhi kelanjutan penggunaan pembayaran seluler FinTech di Indonesia tetapi manfaat yang dirasakan memiliki dampak yang lebih kuat daripada risiko yang dirasakan. Kenyamanan memiliki dampak positif yang paling kuat pada manfaat yang dirasakan, yang kemudian meningkatkan niat kelanjutan penggunaan pembayaran seluler FinTech. Risiko keuangan memiliki pengaruh paling kuat pada risiko yang dirasakan, yang kemudian mengurangi niat kelanjutan penggunaan pembayaran seluler FinTech. Kata kunci: mobile payment FinTech, niat kelanjutan penggunaan, konsumen Indonesia

The effect of government regulations on continuance intention of in-store proximity mobile payment services

2019 ◽  
Vol 38 (1) ◽  
pp. 34-62 ◽  
Author(s):  
Surabhi Verma ◽  
Sushil S. Chaurasia ◽  
Som Sekhar Bhattacharyya
Keyword(s):  
Government Regulation ◽  
Large Population ◽  
Mobile Payment ◽  
Continuance Intention ◽  
Theoretical Understanding ◽  
Content Type ◽  
Continuance Usage ◽  
Tpb Model ◽  
Payment Services ◽  
Continuance Usage Intention

Purpose This study proposed and tested three comprehensive models of the usage intention of proximity mobile payment services after a government regulation, by integrating the theory of planned behaviour (TPB) and the norm-activation model (NAM). The purpose of this paper is to investigate the effects of moral norms, merchant pro-activeness and perceived government regulation (demonetisation) on users’ continuance intention of proximity mobile payment services. Design/methodology/approach In total, 387 users of proximity mobile payment services in India were surveyed using a structured questionnaire. This study was carried out with shoppers in the Mumbai Metropolitan Region and New Delhi because of the diverse and large population of these cities. Findings The results of this study indicated that: integrating the variables of NAM into the original TPB model enhanced the prediction effect; perceived demonetisation regulation exerted a direct determinant effect as well as moderate effect on continuance usage intention of mobile payment services; also, extended TPB model with perceived demonetisation regulation as moderator could satisfactorily predict the continuance usage intention. Research limitations/implications The results provided insightful evidence for the government and policymakers to outline more effective mandatory regulation policies. Originality/value This investigation attempts to enhance the theoretical understanding of the antecedents of in-store proximity mobile payment services after government regulation (demonetisation) in India.

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