scholarly journals Competitive Capabilities of Small and Medium-Sized Accommodations (SMSAs) in East Coast of Malaysia

2019 ◽  
Vol 1 (1) ◽  
pp. 24-32
Author(s):  
Nur Farah Zafira Zaidi ◽  
Siti Nur ‘Atikah Zulkiffli ◽  
Noor Zatul Iffah Hussin
Keyword(s):  
Human Resources ◽  
East Coast ◽  
Human Resources Management ◽  
Tourism Industry ◽  
Management Innovation ◽  
Innovation Capability ◽  
Resource Based View ◽  
Resources Management ◽  
Competitive Capabilities ◽  
Arts And Culture

The number of small and medium-sized accommodations (SMSAs) has increased in Malaysia in tandem with the growth of the tourism industry worldwide. The states involved in this study were Terengganu, Kelantan and Pahang. The SMSAs in these states are rated using Orchid rating, namely 1-Orchid, 2-Orchid and 3-Orchid, generated by the Ministry of Tourism, Arts and Culture Malaysia (MOTAC). This study applied the Resource-based View (RBV) theory to investigate four factors (marketing management, human resources management, innovation capability management and information technology) assumed to be competitive capabilities that may influence accommodation’s performance. The objective of the study is to examine whether the four factors influence the performance of Orchid-rated accommodations located in the East Coast of West Malaysia. The results revealed that the four factors do not have any relationship with the accommodation’s performance. The analysis also singled out one argument of the director of SMSA that competitive capabilities are not important to their business. This argument coincides with the results of the analysis that the four factors are not significant with regards to the accommodations’ performance.

HRM in the Tourism Industry

2022 ◽  
pp. 1944-1964
Author(s):  
Maria Carolina Martins-Rodrigues ◽  
Luciana Aparecida Barbieri da Rosa ◽  
Maria José Sousa ◽  
Larissa Cristina Barberi ◽  
Tais Pentiado Godoy
Keyword(s):  
Human Resources ◽  
Research Question ◽  
Human Resources Management ◽  
Tourism Industry ◽  
Literature Survey ◽  
The Other ◽  
Multiple Perspectives ◽  
Resources Management ◽  
Strategic Value ◽  
The Web

This chapter aims to analyze the research from the last 20 years about human resources management in the tourism industry. The research question is: What are the contributions of the international publications on human resources management and tourism in the Web of Science and Scopus databases in the last two decades? In order to accomplish this goal, the research methodology will be a literature survey using the Scopus and WoS databases. To develop this research, first, it will be performed a literature review on HRM as strategic value, and also on the multiple perspectives of the concept of tourism. Moreover, it will be made state of the art on human resources management in the tourism industry. Furthermore, the results of the literature survey are presented. The main findings show that there is still a need for more production about human resources management in the tourism industry, which was based on the importance of one segment to the other, as well as the infinite possibilities of incremental actions that allow a mutual benefit between these two fields.

HRM in the Tourism Industry

2021 ◽  
pp. 42-62
Author(s):  
Maria Carolina Martins-Rodrigues ◽  
Luciana Aparecida Barbieri da Rosa ◽  
Maria José Sousa ◽  
Larissa Cristina Barberi ◽  
Tais Pentiado Godoy
Keyword(s):  
Human Resources ◽  
Research Question ◽  
Human Resources Management ◽  
Tourism Industry ◽  
Literature Survey ◽  
The Other ◽  
Multiple Perspectives ◽  
Resources Management ◽  
Strategic Value ◽  
The Web

This chapter aims to analyze the research from the last 20 years about human resources management in the tourism industry. The research question is: What are the contributions of the international publications on human resources management and tourism in the Web of Science and Scopus databases in the last two decades? In order to accomplish this goal, the research methodology will be a literature survey using the Scopus and WoS databases. To develop this research, first, it will be performed a literature review on HRM as strategic value, and also on the multiple perspectives of the concept of tourism. Moreover, it will be made state of the art on human resources management in the tourism industry. Furthermore, the results of the literature survey are presented. The main findings show that there is still a need for more production about human resources management in the tourism industry, which was based on the importance of one segment to the other, as well as the infinite possibilities of incremental actions that allow a mutual benefit between these two fields.

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