scholarly journals The effect of service attributes’ hierarchy on passengers’ segmentation. A light rail transit service case study

2016 ◽  
Author(s):  
Francisco Javier Diez de los Rios Mesa ◽  
Rocío De Oña López ◽  
Juan De Oña López
Keyword(s):  
Service Quality ◽  
Clustering Algorithm ◽  
Latent Class ◽  
Light Rail ◽  
Rail Transit ◽  
Light Rail Transit ◽  
Quality Factors ◽  
Analytical Technique ◽  
Transit Service ◽  
Satisfaction Rates

Market segmentation can help transit operators to identify groups of passengers that share particular characteristics and specific needs and requirements about the service. Traditionally, socioeconomic variables have been used to perform a simple segmentation, although satisfaction rates about service attributes were not similar among individuals belonging to a group. Cluster analysis emerges as a novel analytical technique for extracting passengers’ profiles. This paper investigates passengers’ profiles at the metropolitan Light Rail Transit service of Seville (Spain). Latent Class Clustering algorithm is applied and satisfaction rates about different service quality attributes are considered for the segmentation. Particularly, two different cluster analyses are accomplished: first level, with only socioeconomic attributes; and second level, with eight service quality factors and socioeconomic attributes. The service quality factors are obtained through a principal component analysis, at which, the large number of attributes describing the service is reduced into constructs underlying them. Equivalent satisfaction rates are calculated for these service factors. Then, homogeneous groups of passengers are obtained. Additionally, the main differences among cluster are identified.DOI: http://dx.doi.org/10.4995/CIT2016.2016.3844

scholarly journals Impacts of New Light Rail Transit Service on Riders' Residential Relocation Decisions

2017 ◽  
Vol 20 (2) ◽  
pp. 152-165
Author(s):  
You-Lian Chu ◽  
◽  
Yi Deng ◽  
Rongfang Liu ◽  
◽  
...  
Keyword(s):  
Light Rail ◽  
Rail Transit ◽  
Light Rail Transit ◽  
Residential Relocation ◽  
Transit Service

scholarly journals Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia

2021 ◽  
Vol 13 (2) ◽  
pp. 990
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
Muhamad Nazri Borhan ◽  
Nur Izzi Md. Yusoff ◽  
Amiruddin Ismail ◽  
Muhamad Razuhanafi Mat Yazid ◽  
...  
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Service Providers ◽  
Sustainable Transportation ◽  
Light Rail ◽  
Rail Transit ◽  
Light Rail Transit ◽  
Kuala Lumpur ◽  
Passenger Satisfaction ◽  
Gender And Age

Light rail transit (LRT) is a sustainable transportation mode that ensures sustainable environmental, economic, and social development. Generally, the rate of public transportation usage in many parts of the world remains low compared to private vehicles. There is a need to understand passengers’ perception of public transportation service quality to enhance passenger satisfaction and increase ridership. Thus, this study used the Kuala Lumpur LRT service as a case study to investigate the effect of a passenger’s gender and age on their perception of the LRT service quality and their overall satisfaction. This survey involved 417 respondents. The outcome of factor analysis indicated that eight factors—i.e., signage, comfort, speediness, safety, ticketing service, facilities, staff service, and provision of information—influenced passenger satisfaction. The results of the Mann–Whitney U test and Kruskal–Wallis test indicated that the factors influencing passenger satisfaction significantly varied across a passenger’s gender and age. A more in-depth and comprehensive analysis using the ordered logit model and segmentation approach proved that provision of information, comfort, staff service, and facilities were critical determiners of passenger satisfaction in most segments. Safety factors and ticketing services had no impact on overall passenger satisfaction. The findings of this research could help LRT service providers, researchers, and policymakers formulate effective strategies for enhancing passenger satisfaction and increase the ridership for LRT services.

scholarly journals Service Quality of Addis Ababa Light Rail Transit: Passengers’ Views and Perspectives

2020 ◽  
Vol 6 (4) ◽  
pp. 231-243
Author(s):  
Adane Obsie ◽  
Mintesnot Woldeamanuel ◽  
Berhanu Woldetensae
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
User Satisfaction ◽  
Local Governments ◽  
Service Providers ◽  
Addis Ababa ◽  
Light Rail ◽  
Rail Transit ◽  
Light Rail Transit

AbstractUnderstanding the service quality of public transportation based on users’ perception is an important input for local governments and transit service providers in their planning efforts to improve system performance. Using the Addis Ababa Light Rail Transit (AALRT) as a case, this study aims to examine service users' views and perspectives by using 18 quality attributes. Factor analysis and ordered logit model were employed for this study. Factor analysis with principal components was used to extract the most important factors of satisfaction from the 18 attributes. The results showed that safety and security, ticketing system, travel information, crowdedness, frequency, cleanliness, and comfort are the most important factors influencing user satisfaction. The level of importance of these factors varies depending on different socioeconomic and travel characteristics of AALRT users. Riders who use the light rail at afternoon peak hours, have high household income and short travel duration, and use LRT for shopping purposes have a negative perception regarding the crowdedness, frequency, ticketing, and information system of the AALRT. Passengers with longer travel distance, those who use the AALRT frequently, and full- or part-time workers and students have a positive perception towards several attributes of the system.

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