Assessing Criteria that Matter to Students' Satisfaction in Private Higher Education

Mehran University Research Journal of Engineering and Technology Vol. 40, No. 2, 383 - 391, April 2021 p-ISSN: 0254-7821, e-ISSN: 2413-7219 DOI: 10.22581/muet1982.2102.12 This is an open access article published by Mehran University of Engineering and Technology, Jamshoro under CC BY 4.0 International License. 383 Water, Sanitation and Hygiene Resources Available at Higher Education Institutes of Sindh and Students’ Satisfaction Ubed Ur Rehman1a, Jamil Ahmed1b, Rasool Bux Maher1c, Aneela Yasmeen2RECEIVED ON 13.02.2019, ACCEPTED ON 03.05.2019 ABSTRACT The present study was focused on the available Water, Sanitation and Hygiene (WASH) facilities and students’ satisfaction in three public and two private Higher Education Institutes (HEIs) of Hyderabad and Jamshoro city. This cross-sectional study recorded WASH facilities in 21 departments of 5-HEIs and satisfaction appraisal of 630 students in total. The survey was also supplemented with quality analysis of Point of Use (PoU) drinking water. The results revealed that the overall 85.7 and 47.6% contamination of the drinking water samples were recorded due to total and thermo-tolerant coliforms, respectively. Further, physiochemical parameters were found in the permissible limits as provided by the World Health Organization (WHO) and arsenic was not detected in any of the water samples. In total 25% of the toilet facilities were found non-functional. All monitored HEIs were found having sufficient quantity of water however, 95% hand-washing stations did not supply soap/ detergent for hand-washing. Moreover, this study divulges that there is a significant relationship between WASH facilities like water quality (χ2= 7.55*; p=0.023), toilets functioning (χ2= 45.39**; p=0.002), and washing facilities (χ2= 37.29**; p=0.000) in HEIs and student’s satisfaction in HEIs. Thus, it can be concluded that the poor WASH facilities in HEIs could affect the students’ satisfaction leading to affect their performance in the studies, negatively.

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Applicability of SERVQUAL in Private Higher Education Institutions in Bangladesh

International Journal of Technology and Educational Marketing ◽

10.4018/ijtem.2013070101 ◽

2013 ◽

Vol 3 (2) ◽

pp. 1-20 ◽

Cited By ~ 1

Author(s):

Mohammad Fateh Ali Khan Panni ◽

Md. Abdus Salam Sarker

Keyword(s):

Higher Education ◽

Service Sector ◽

Private Universities ◽

Private Higher Education ◽

Quality Factors ◽

Industrial Sectors ◽

Five Factors ◽

Education Industry ◽

The Impact ◽

Students Satisfaction

Education industry is considered as one of the most dominant industrial sectors in modern economy. As a significant service sector in modern times there is much concern from the part of both academics and practitioners regarding the enhancement of its client satisfaction which in this case is considered as students’ satisfaction. This study is aimed at using Parasuraman’s SERVQUAL model to find out its impact on customer satisfaction in the private universities in Bangladesh. Since understanding service quality factors in higher education sector is still grey, the study has applied methodology triangulation in order to derive clear answers on both what and why questions i.e. the extent of the impact of SERVQUAL model on student’s satisfaction as well as the detail reason of such impact to judge its applicability in private universities of Bangladesh. The findings revealed that all the five factors of SERVQUAL were found to have significant impact on the students’ satisfaction of the private universities in Bangladesh. The qualitative techniques reveal the detail reasons of such impact from Bangladesh perspectives.

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Private Higher Education in Post-Communist Europe

10.1057/9780230604391 ◽

2007 ◽

Cited By ~ 26

Keyword(s):

Higher Education ◽

Private Higher Education

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THE INFLUENCE OF WORK LIFE BALANCE TOWARDS JOB PERFORMANCE IN PRIVATE HIGHER EDUCATION INSTITUTION (PHEI)

ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL ◽

10.24191/abrij.v3i1.10034 ◽

2017 ◽

Vol 3 (1) ◽

pp. 18

Author(s):

Noorlaila Hj. Yunus ◽

Siti Musalmah Ahmad Fuad

Keyword(s):

Higher Education ◽

Social Support ◽

Job Performance ◽

Human Resource ◽

Education Institution ◽

Work Life ◽

Private Higher Education ◽

Work Life Balance ◽

Life Balance ◽

The University

Work-Life Balance (WLB) is an important factor that the Human Resource Management of private higher education Institution (PHEI) should concern about in order to gain high Job Performance in theinstitution. If there are WLB practices implemented by the university, the Human Resource Department (HRD) must always get feedback from the employees to continuously improve the WLB policy. This will benefit not just the employees but the most important to the PHEI by having a good productivities and high job performance employees. The result shows that most of the employees in the university have good social support from their colleagues at work place, friends and their families. This support have given them inspiration and motivation in doing their job properly and finally they might achieved high job performance. Eventhough the result were positive about the social support the employees receives, the top management including the HRD need to revise their policy of WLBespecially other factors that can influenced the employees to optimized their efforts in doing their job.

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