The mediating role of organizational commitment between emotional exhaustion and turnover intention among customer service representatives in Pakistan

2012 ◽  
Vol 6 (34) ◽  
Author(s):  
Omar Rehman
Keyword(s):  
Organizational Commitment ◽  
Customer Service ◽  
Emotional Exhaustion ◽  
Turnover Intention ◽  
Mediating Role ◽  
Customer Service Representatives

Does organizational justice affect turnover-intention in a developing country? The mediating role of job satisfaction and organizational commitment

2017 ◽  
Vol 36 (9) ◽  
pp. 1137-1148 ◽  
Author(s):  
Taghrid S. Suifan ◽  
Hannah Diab ◽  
Ayman Bahjat Abdallah
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Justice ◽  
Developing Country ◽  
Turnover Intention ◽  
Mediating Effect ◽  
Content Type ◽  
Mediating Role ◽  
The Relationship

Purpose The purpose of this paper is to investigate the effect of organizational justice on turnover-intention via the mediating influences of organizational commitment and job satisfaction. In addition, the study aims at incorporating all four facets of organizational justice (procedural, distributive, interpersonal and informational) in an attempt to test the model in a developing country context. Design/methodology/approach The study targeted employees in the airline industry working for airline companies currently operating in Jordan. A count of 323 questionnaires were directly distributed and completed and returned by employees yielding a response rate of 81 percent. Multiple regression analysis was used to test the hypotheses. Findings The results led to the acceptance of all hypotheses. Most importantly, it was confirmed that both organizational commitment and job satisfaction had a mediating effect on the relationship between organizational justice and turnover-intention. While job satisfaction fully mediated the relationship, organizational commitment only had a partially mediating effect. Originality/value The study took a step beyond the simple linear models typically used in the literature by proposing a more complex one that investigated the mediating role of job satisfaction and organizational commitment. Moreover, the researchers applied this model to a developing country setting in order to bridge the research gap.

scholarly journals PENGARUH KEPUASAN KERJA TERHADAP TURNOVER INTENTION YANG DIMEDIASI OLEH KOMITMEN ORGANISASIONAL KARYAWAN KONTRAK

2019 ◽  
Vol 8 (6) ◽  
pp. 3700
Author(s):  
Jimmy Susilo ◽  
I Gusti Bagus Honor Satrya
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Turnover Intention ◽  
Mediating Role ◽  
Employee Job Satisfaction ◽  
Contract Employees ◽  
Employee Turnover Intention ◽  
Saturated Sample ◽  
Sample Method

The purpose of this study was to determine the mediating role of organizational commitment variables on variable job satisfaction and turnover intention of contract employees at PT. Kharisma Duta Anggada. The population of this study was 187 people, with sampling using a saturated sample method. Methods of collecting data through questionnaires and interviews. Data obtained from the results of questionnaires were analyzed using path analysis and sobel test. The test results of getting job satisfaction have a positive and significant effect on organizational commitment, job satisfaction has a negative and significant effect on turnover intention, organizational commitment has a negative and significant effect on turnover intention, and job satisfaction has a negative and significant effect on turnover intention through mediating organizational commitment. The results of this study are expected to benefit employees of PT. Kharisma Duta Anggada and company leader. The company is expected to increase employee job satisfaction in order to increase employee commitment to the company so that the employee turnover intention level will be lower. Keywords : job satisfaction, organizational commitment, turnover intention

scholarly journals Career Growth Opportunity on Turnover Intention: The Mediating Role of Organizational Commitment in Multinational Corporations

2019 ◽  
Vol 9 (4) ◽  
pp. 1
Author(s):  
Joonghak Lee ◽  
Steven B Kim ◽  
Chungil Chae ◽  
Jaeeun Lee
Keyword(s):  
Organizational Commitment ◽  
Multinational Corporations ◽  
Human Resource ◽  
Turnover Intention ◽  
Mediating Role ◽  
Foreign Countries ◽  
Growth Opportunity ◽  
Career Growth ◽  
International Human

In accelerated globalization, multinational corporations (MNCs) continually seek opportunities to expand their businesses to foreign countries. For sustainable businesses in foreign countries, it is important to retain a large number of local employees which is challenging. Based on existing literature in international human resource management, we hypothesized that organizational commitment (OC) is a mediator in the relationship between perceived career growth opportunity (CGO) and turnover intention (TO) among local employees in MNCs. We analyzed a sample from five companies affiliated with a Korean MNC located in Vietnam. From the mediation analysis, it was evident that OC is a partial mediator between CGO and TO. In particular, CGO and OC were positively correlated, OC and TO were negatively correlated, and CGO and TO were still negatively correlated when OC was adjusted in the regression model. These findings provide a new insight in the field of international human resource in growing MNCs.

scholarly journals Perceived Organizational Injustice, Job Satisfaction, Organizational Commitment, and Turnover Intention: A Study of MNCs in Malaysia

2021 ◽  
Vol 22 (2) ◽  
pp. 1047-1065
Author(s):  
Daisy Mui Hung Kee ◽  
Kuok Shiong Chung
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Turnover Intention ◽  
Negative Influence ◽  
Mediating Effect ◽  
Mediating Role ◽  
The Relationship ◽  
Moderating Role ◽  
Organizational Injustice

The paper intends to examine the relationship between perceived organizational injustice, organizational commitment, and turnover intention. Besides, the paper investigates the mediating role of job satisfaction on the relationship between organizational injustice, organizational commitment, and turnover intention. The presence of gender as a moderating role is also tested. Testing hypotheses on 203 MNCs employees, the paper finds that distributive and interactional injustice are associated with organizational commitment, job satisfaction, and higher turnover intention. Procedural injustice has a direct negative influence on job satisfaction. Job satisfaction has a mediating effect on the relationship between organizational injustice, organizational commitment, and turnover intention. Gender is found to have a moderating effect on the relationship between organizational injustice and turnover intention. This study's findings serve as guidelines to help managers better understand organizational behaviors, specifically on how to minimize employee turnover, improve job satisfaction and organizational commitment, and make better decisions in managing the perception of distributive and interactional injustice when dealing with their employees.

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