scholarly journals Do Consumers Raise Their Voices or Leave after Service Failures? Examining Angry Rumination, Distraction, and Brand Loyalty

2021 ◽  
Vol 11 (1) ◽  
Author(s):  
JungYun "Christine" Hur ◽  
SooCheong "Shawn" Jang
Keyword(s):  
Brand Loyalty ◽  
Service Failures ◽  
Angry Rumination

A Comparative Study of Fractographic Replicas

1974 ◽  
Vol 32 ◽  
pp. 566-567
Author(s):  
Loren Anderson ◽  
Pat Pizzo ◽  
Glen Haydon
Keyword(s):  
Electron Microscopy ◽  
Electron Microscopic Examination ◽  
Direct Examination ◽  
Electron Microscopic ◽  
Reliable Technique ◽  
Service Failures ◽  
Transmission Electron ◽  
Mode Of Failure ◽  
Scanning Electron Microscopic ◽  
Scanning Electron

Transmission electron microscopy of replicas has long been used to study the fracture surfaces of components which fail in service. Recently, the scanning electron microscope (SEM) has gained popularity because it allows direct examination of the fracture surface. However, the somewhat lower resolution of the SEM coupled with a restriction on the sample size has served to limit the use of this instrument in investigating in-service failures. It is the intent of this paper to show that scanning electron microscopic examination of conventional negative replicas can be a convenient and reliable technique for determining mode of failure.

Brand Loyalty Scale

2001 ◽  
Author(s):  
Arjun Chaudhuri ◽  
Morris B. Holbrook
Keyword(s):  
Brand Loyalty

B2B ONLINE BRAND COMMUNICATION AND BRAND LOYALTY

2016 ◽  
Author(s):  
Wolfgang Fritz ◽  
Benjamin Wille-Baumkauff
Keyword(s):  
Brand Loyalty ◽  
Brand Communication
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