Simple or complex? Consumer response to display signs

Retail signage provides information from the marketer to facilitate product purchase. An increase in sign information creates greater sign complexity, which raises the question: for consumer product choices, what quantity of information is helpful versus overwhelming? We hypothesize that consumers would allocate more visual attention to complex signs and that sign complexity would be a predictor of likeliness to buy (LTB). Five experts rated 105 real garden center signs for complexity and five low, moderate, and highcomplexity signs were selected for the study. Signs were incorporated into Tobii X1 Light Eye Tracker software, where 85 non-student subjects rated sign attractiveness and LTB from a display containing that sign. Subjects allocated greater visual attention (higher fixation count and longer total fixation duration) to more complex signs, which were also rated as most attractive. Initial regression results showed sign attractiveness and fixation count were positive predictors of LTB, while complexity and total fixation duration were inversely related to LTB. Mediation analysis showed that fixation duration fully mediates fixation count impact on purchase intention. Results suggest that informationrich messaging in high complexity signs, while seen as attractive, may give consumers too much information and higher cognitive load, which makes decision-making more difficult.

Retail Signage During the COVID-19 Pandemic

Early in 2020 the COVID-19 pandemic began to impact countries across the world. Within weeks, people’s normal social behavior had to be changed in order to stop the spread of the disease. In Canada, where this study takes place, governments and public health departments were the primary and trusted information sources. Photographs of retail signs were taken by the author in one neighborhood in a major Canadian city in March and April. Along with descriptive information, the author speculates on the meaning conveyed by the printer-paper signs, beyond their traditional role of supporting wayfinding. Paper’s relative fragility may have simultaneously reflected the uncertainty that people felt in the early days of the pandemic, while its familiar and timeless presence may have provided a sense of emotional security and direction. Marking a return to “business as usual”, stores replaced many, but not all of the informal signs with professionally produced and branded signs suggesting that the early “blind panic” had been replaced by a form of “steady state”. One could say that retailers demonstrated corporate social responsibility through their efforts in creating and posting the signs to create awareness of, educate, and reinforce the new and changing social distancing behaviors.

Mothering Brooklyn

This paper examines how Brooklyn retail signage represents how gentrifying women struggle for claiming space in public and the way in which different intersectional identity formations are used and implicated in transforming urban space. In exploring different ethnographic dimensions to retail storefronts, we show how women, many of whom are college-educated, married, and new mothers, play a significant role in redefining Brooklyn and cultural norms of motherhood more broadly. Yet, as newly arriving women emerge as key players in the gentrification project, they experience backlash against their public roles. We explore how women also employ race, inequality, and patriarchal notions of heteronormative sexuality as a cover for their public challenges to patriarchal power. Drawing on visual ethnography, interviews, and digital archival material we argue that the ambiguity of word play accomplishes both the pushing of normative boundaries as well as the protective cover of public meanings.

Incorporating Eye Tracking Technology and Conjoint Analysis to Better Understand the Green Industry Consumer

Plants are often merchandised with minimal packaging; thus, consumers have only the plant (intrinsic cue) or information signs (extrinsic cues) on which to assess the product and base their purchase decision. Our objective was to segment consumers based on their preferences for certain plant display attributes and compare their gaze behavior when viewing plant displays. Using conjoint analysis, we identified three distinct consumer segments: plant-oriented (73%), production method-oriented (11%), and price-oriented (16%) consumers. Using eye tracking technology, we show that subjects spent more visual attention to cues in the horticultural retail displays that were relatively more important to them. For example, plant-oriented consumers were the fastest segment to fixate on the plants and looked at the plants for longer amounts of time compared with the other segments. Production method-oriented consumers looked at the labeling related to production method for a longer duration, whereas the price-oriented consumer looked at the price sign the longest. Findings suggest that retailers should carefully consider the type of information included on retail signage and the visual impact it has on different consumers.