Advances in Services Innovations
Latest Publications

TOTAL DOCUMENTS

15

(FIVE YEARS 0)

H-INDEX

5

(FIVE YEARS 0)

Published By Springer Berlin Heidelberg

9783540298588

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Integrated Development of Software and Service — The Challenges of IT-Enabled Service Products

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_5 ◽

2007 ◽

pp. 85-110 ◽

Author(s):

Dieter Spath ◽

Christian van Husen ◽

Kyrill Meyer ◽

Romy Elze

Keyword(s):

Integrated Development

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Innovation and Learning in Services - The Involvement of Employees

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_7 ◽

2006 ◽

pp. 131-150 ◽

Author(s):

Jon Sundbo

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From Service Management towards Service Competence An Entrepreneurial Approach

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_6 ◽

2006 ◽

pp. 113-129 ◽

Author(s):

Urs Fueglistaller

Keyword(s):

Service Management

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Sustainable Advantages in Service Industries How Can Early Entrants Outperform Latecomers in Service Markets?

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_10 ◽

2006 ◽

pp. 187-203 ◽

Author(s):

Thorsten Posselt ◽

Pablo Berger

Keyword(s):

Service Industries ◽

Service Markets

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Architecture for Service Engineering — The Design and Development of Industrial Service Work

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_3 ◽

2006 ◽

pp. 47-63 ◽

Author(s):

Holger Luczak ◽

Christian Gill ◽

Bernhard Sander

Keyword(s):

Service Work ◽

Design And Development ◽

Service Engineering ◽

Industrial Service

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Future research topics and calls for action

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_15 ◽

2006 ◽

pp. 289-306

Author(s):

Klaus Peter Fähnrich ◽

Romy Elze

Keyword(s):

Future Research ◽

Research Topics

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Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_2 ◽

2006 ◽

pp. 17-45 ◽

Author(s):

Avishai Mandelbaum ◽

Sergey Zeltyn

Keyword(s):

Call Centers ◽

Service Engineering

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An engineering tool for the conceptual design of service systems

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_4 ◽

2006 ◽

pp. 65-83 ◽

Author(s):

Reuven Karni ◽

Maya Kaner

Keyword(s):

Conceptual Design ◽

Service Systems

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Strengthening the Services Sector — Needs for Action and Research

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_12 ◽

2006 ◽

pp. 223-256 ◽

Author(s):

Walter Ganz

Keyword(s):

Services Sector

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Service Engineering: State of the Art and Future Trends

Advances in Services Innovations ◽

10.1007/978-3-540-29860-1_1 ◽

2006 ◽

pp. 3-16 ◽

Author(s):

Klaus-Peter Fähnrich ◽

Thomas Meiren

Keyword(s):

State Of The Art ◽

Future Trends ◽

Service Engineering ◽

Engineering State

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