2013 Fifth International Conference on Service Science and Innovation
Latest Publications

TOTAL DOCUMENTS

65

(FIVE YEARS 0)

H-INDEX

3

(FIVE YEARS 0)

Published By IEEE

9780769549859

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Investigating Customer Loyalty in Service Failure-Recovery Encounter: The Moderating Role of Customer Coproduction

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.14 ◽

2013 ◽

Author(s):

Ho-Yan Kwan ◽

Noel Yee-Man Siu ◽

Tracy Jun-Feng Zhang

Keyword(s):

Customer Loyalty ◽

Service Failure ◽

Failure Recovery ◽

Customer Coproduction ◽

Moderating Role

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Conference introduction

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.7 ◽

2013 ◽

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Designing Services for Happy Times in a Movie Theater

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.49 ◽

2013 ◽

Author(s):

Hsiao-Wei Chiu ◽

Margaret Nathania ◽

Yi-Ting Lin ◽

Xu-Xun Huang

Keyword(s):

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Modeling an Agent-Based Healthcare Service System: An Exploration of the Capitation Payment Scheme of Zhishan-CHG in Taiwan

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.42 ◽

2013 ◽

Author(s):

Fu-Ren Lin ◽

Rung-Wei Po ◽

Min-Chen Lin ◽

Wen-Ya Lin ◽

Benjamin Chang

Keyword(s):

Healthcare Service ◽

Service System ◽

Capitation Payment ◽

Agent Based ◽

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[Copyright notice]

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.3 ◽

2013 ◽

Keyword(s):

Copyright Notice

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How Can Personalized Online Services Affect Customer Loyalty: The Relationship Building Perspective

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.25 ◽

2013 ◽

Author(s):

Yu-Wen Li ◽

Ting-Peng Liang ◽

Kwok-Kee Wei

Keyword(s):

Customer Loyalty ◽

Relationship Building ◽

Online Services ◽

The Relationship

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Students' Movie Service

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.56 ◽

2013 ◽

Author(s):

Yu-Wen Huang ◽

Yan-Guang Jiang ◽

Thuong Pham Thi ◽

Fang-Ning Chang ◽

Kuan-Liang Liu

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Wish-Led Service Innovation Process: An Example of Innovative Bus Service System

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.24 ◽

2013 ◽

Author(s):

Ding-Bang Luh ◽

Chi-Hua Wu ◽

Kuo-Shu Chen

Keyword(s):

Service System ◽

Service Innovation ◽

Innovation Process ◽

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Program Committee

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.9 ◽

2013 ◽

Keyword(s):

Program Committee

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The Influence of Online Atmosphere on Perceived Quality, Satisfaction and Purchase Intention

2013 Fifth International Conference on Service Science and Innovation ◽

10.1109/icssi.2013.26 ◽

2013 ◽

Author(s):

Sharlin Chen ◽

Fei Fei Cheng

Keyword(s):

Purchase Intention ◽

Perceived Quality

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