Modeling an Agent-Based Healthcare Service System: An Exploration of the Capitation Payment Scheme of Zhishan-CHG in Taiwan

An emerging outcome of the popularization of the Internet are electronic commerce and payment systems, which present great opportunities for businesses, reduce transaction costs, and provide faster transaction times. More research has been conducted with new technologies like mobile Internet used by business models (Baek & Hong, 2003). However, before using the Internet, it is essential to provide security in transferring monetary value over the Internet. A number of protocols have been proposed for these secure payment systems, including NetBill, NetCheque, Open Market, iKP, Millicent, SET (Sherift, 1998), E-Cash (Brands, 1995), NetCash, CAFÉ (Mjolsnes, 1997), EMV cards (Khu-Smith & Mitchell, 2002), etc. These systems are designed to meet diverse requirements, each with particular attributes. Automation and intelligence is another issue that poses challenges in the development of e-commerce. Agent technology has been incorporated into the area of e-commerce to provide automation and intelligence for the e-trade process. An agent is a software program capable of accomplishing tasks autonomously on behalf of its user. Agents must provide trustworthy consistency and fault tolerance to avoid eavesdropping and fraud. Also, agents should have roaming capability so as to extend their capability well beyond the limitations of owners’ computers. To meet these requirements, this chapter will discuss some related components under the SAFER (Secure Agent Fabrication, Evolution, and Roaming) architecture (Zhu & Guan, 2000) and propose an agent-based payment scheme for SAFER. Different types of electronic payment systems have been developed to meet its diverse requirements, which generally include integrity, authorization, confidentiality, availability, and reliability for security requirements (Asokan, 1997). Payment systems can be classified in a variety of ways according to their characteristics (Dahab & Ferreira, 1998), such as the exchange model (cash-like, check-like, or hybrid), central authority contact (online or offline), hardware requirements (specific or general), payment amounts (micropayment), etc. Among the available payment schemes in the market, E-Cash is one of the best in terms of security, flexibility, and full anonymity. E-Cash is a cash-like online system that uses electronic coins as tokens. E-Cash has unique advantages, such as flexibility, integrity, and full anonymity that cannot be found in electronic check and credit card based systems. It uses cryptographic techniques to provide full anonymity. The agent-based payment scheme for SAFER adopts some similar principles and concepts of E-Cash.

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Lean Six Sigma Methodology: The Nub to Boost the Public Healthcare System in Egypt

Journal of Public Administration and Governance ◽

10.5296/jpag.v10i1.16028 ◽

2020 ◽

Vol 10 (1) ◽

pp. 67

Author(s):

Wael Omran Aly

Keyword(s):

Health Care ◽

Six Sigma ◽

Healthcare Service ◽

Service System ◽

Lean Six Sigma ◽

Public Health Care ◽

Healthcare Sector ◽

Public Healthcare ◽

The Public ◽

The People

For many decades, the Egyptian people have suffered from deplorable public healthcare service featured by indolence, malfunction and traditionalism. Although, healthcare is a distinctive service industry concerning various complicated responsibilities; but the consecutive government of Egypt had badly handled such issue. Then, the apathetic performance of the public healthcare service becomes a dilemma for the people of Egypt; especially the poor among them. Therefore, the foundation of an adequate public healthcare service system, that respect the dignity of the people and respond to their arising health care needs; was frequently on the agenda priorities of the Egyptian governments after the 2011 and 2013 uprisings. Hence recently, the government -after reaching political and economic stability- seeks to build an ambitious newly public health care system to meet the expectation of the people to acquire high standard inexpensive and hasty public healthcare services. Consequently, in order to realize such aim; the Egyptian government had established the public agency for accreditation and quality control according to law no.2 of comprehensive healthcare insurance system issued at 2018. Then, it urges a national campaign to reform the public healthcare sector and to develop the efficacy and quality of its services. Hence, this paper aims to propose how the public healthcare organizations in Egypt can tackle various challenges and enhance adequately its capabilities; in order to be able to adopt the proposed Lean Six Sigma (LSS) methodology effectively; which can then provide an adequate framework for creating organized improvement exertions in healthcare; necessary to bestow guidelines on how to manage a quality service system to patient satisfaction by decreasing waste, variation and work disparity in the service processes.

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E-Commerce Agents and Payment Systems

Electronic Business ◽

10.4018/978-1-60566-056-1.ch051 ◽

2009 ◽

pp. 822-828

Author(s):

Sheng-Uei Guan

Keyword(s):

Credit Card ◽

Business Models ◽

New Technologies ◽

Mobile Internet ◽

The Internet ◽

Open Market ◽

Payment Systems ◽

Agent Based ◽

Payment Scheme ◽

Payment Schemes

An emerging outcome of the popularization of the Internet is the electronic commerce and payment systems, which present great opportunities for businesses, reduce transaction costs, and provide faster transaction time. Research has been conducted with new technologies, like mobile Internet used by business models (Baek & Hong, 2003). However, before using the Internet, it is essential to provide security in transferring monetary value over the Internet. Quite a number of protocols have been proposed for these secure payment systems, including NetBill, NetCheque, Open Market, iKP, Millicent, SET (Sherift & Serhrouchni, 1998), ECash (Brands, 1995), NetCash, CAFÉ (Mjolsnes & Michelson, 1997), EMV cards (Khu-Smith & Mitchell, 2002), and so forth. These systems are designed to meet diverse requirements, each with particular attributes. Automation and intelligence is another issue that poses challenges in the development of e-commerce. Agent technology has been incorporated into the area of e-commerce to provide automation and intelligence for the e-trade process. Agent is a software program, which is capable of accomplishing tasks autonomously on behalf of its user. Agents must provide highly trustworthy consistency and fault tolerance to avoid eavesdropping and fraud. Also, they should have roaming capability so as to extend their capabilities well beyond the limitations of owners’ computers. This article will discuss some related components under the Secure Agent Fabrication, Evolution, and Roaming (SAFER) architecture (Guan & Hua, 2003; Guan & Yang, 2004; Guan & Zhu, 2002; Ng, Guan, & Zhu, 2002; Zhu, Guan, Yang, & Ko, 2000) and propose an agent-based payment scheme for SAFER. Different types of electronic payment systems have been developed to meet their diverse requirements, which generally include integrity, authorization, confidentiality, availability, and reliability for security requirements (Asokan & Johnson, 1997). Payment systems can be classi- fied in a variety of ways according to their characteristics (Dahab & Ferreira, 1998), such as the exchange model (cash like, check like or hybrid), central authority contact (online or offline), hardware requirements (specific or general), payment amount (micropayment), and so forth. Among all the available payment schemes in the market, e-cash is one of the best in terms of security, flexibility, and full anonymity. E-cash is a cash-like online system that uses electronic coins as tokens. E-cash has its unique advantages, such as flexibility, integrity, and full anonymity that cannot be found in electronic check and credit card-based systems. It uses cryptographic techniques to provide full anonymity. The agent based payment scheme for SAFER adopts some similar principles and concepts of e-cash.

Download Full-text