Advances in the Human Side of Service Engineering
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46

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0

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Published By CRC Press

9780429065156

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Service modeling of compliments and complaints and its implications for value co-creation

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-54 ◽

2012 ◽

pp. 466-476

Keyword(s):

Service Modeling

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An analysis of the impact of lean on safety

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-50 ◽

2012 ◽

pp. 434-444

Keyword(s):

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Human resources for governing business dynamics. The viable systems approach

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-44 ◽

2012 ◽

pp. 373-382

Keyword(s):

Human Resources ◽

Systems Approach ◽

Viable Systems ◽

Business Dynamics ◽

Viable Systems Approach

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The ARISTOTELE project for governing human capital intangible assets: A service science and viable systems perspective

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-43 ◽

2012 ◽

pp. 363-372

Keyword(s):

Human Capital ◽

Intangible Assets ◽

Service Science ◽

Viable Systems ◽

Systems Perspective

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A proposal of the service design method and the service example based on human design technology

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-34 ◽

2012 ◽

pp. 284-289

Keyword(s):

Design Method ◽

Service Design ◽

Design Technology

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User eXperience in service design: Defining a common ground from different fields

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-33 ◽

2012 ◽

pp. 271-283

Keyword(s):

User Experience ◽

Common Ground ◽

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Service space communication by voice tweets in nursing

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-53 ◽

2012 ◽

pp. 457-465

Keyword(s):

Space Communication

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A VSA communication model for service systems governance

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-42 ◽

2012 ◽

pp. 353-362

Keyword(s):

Service Systems ◽

Communication Model

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Black female voices: Designing an HIV health information artifact

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-38 ◽

2012 ◽

pp. 321-330

Keyword(s):

Health Information ◽

Black Female ◽

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Using a business ecosystem network to expose and predict budgetary risk caused by various human factors

Advances in the Human Side of Service Engineering ◽

10.1201/b12315-26 ◽

2012 ◽

pp. 214-224

Keyword(s):

Human Factors ◽

Business Ecosystem

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