Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems
Latest Publications

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Published By Springer Berlin Heidelberg

9783642399275, 9783642399282

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Towards Semantic Support for Business Process Integration

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_5 ◽

2013 ◽

pp. 83-99

Author(s):

Roberto Pérez López de Castro ◽

Inty Sáez Mosquera ◽

Jorge Marx Gómez

Keyword(s):

Business Process ◽

Process Integration ◽

Business Process Integration

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Improving Decision-Making for Clinical Research and Health Administration

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_9 ◽

2013 ◽

pp. 179-200 ◽

Cited By ~ 1

Author(s):

Alexandra Pomares-Quimbaya ◽

Rafael A. González ◽

Wilson-Ricardo Bohórquez ◽

Oscar Mauricio Muñoz ◽

Olga Milena García ◽

...

Keyword(s):

Decision Making ◽

Clinical Research ◽

Health Administration

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Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_8 ◽

2013 ◽

pp. 155-177 ◽

Cited By ~ 1

Author(s):

Iván Palomares ◽

Luis Martínez

Keyword(s):

Decision Making ◽

Group Decision Making ◽

Large Scale ◽

Group Decision ◽

Consensus Model

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Integrating ERP with Negotiation Tools in Supply Chain

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_6 ◽

2013 ◽

pp. 101-129

Author(s):

Paolo Renna

Keyword(s):

Supply Chain

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IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_2 ◽

2013 ◽

pp. 19-33 ◽

Cited By ~ 6

Author(s):

Abdul Rahman Ahlan ◽

Yusri Arshad ◽

Binyamin A. Ajayi

Keyword(s):

Decision Making ◽

Support System ◽

It Governance ◽

Higher Learning ◽

Intelligent Decision Making ◽

Intelligent Decision ◽

System Solution ◽

Decision Making Support

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DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_3 ◽

2013 ◽

pp. 35-65

Author(s):

Raul Valverde ◽

Malleswara Talla

Keyword(s):

Process Reengineering ◽

Service Support ◽

It Service

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Architecture for Business Intelligence Design on the IT Service Management Scope

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_10 ◽

2013 ◽

pp. 201-213 ◽

Cited By ~ 1

Author(s):

C. P. Marin Ortega ◽

C. P. Pérez Lorences ◽

-Ing. Habil J. Marx-Gómez

Keyword(s):

Business Intelligence ◽

Service Management ◽

It Service Management ◽

It Service

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Managing Cloud Services with IT Service Management Practices

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_4 ◽

2013 ◽

pp. 67-81 ◽

Cited By ~ 3

Author(s):

Koray Erek ◽

Thorsten Proehl ◽

Ruediger Zarnekow

Keyword(s):

Service Management ◽

Management Practices ◽

Cloud Services ◽

It Service Management ◽

It Service

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Knowledge Management in ITSM: Applying the DIKW Model

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_1 ◽

2013 ◽

pp. 1-18 ◽

Cited By ~ 4

Author(s):

Sue Conger ◽

Jack Probst

Keyword(s):

Knowledge Management

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Improving IT Service Management with Decision-Making Support Systems

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems ◽

10.1007/978-3-642-39928-2_11 ◽

2013 ◽

pp. 215-232

Author(s):

Manuel Mora ◽

Gloria Phillips-Wren ◽

Francisco Cervantes-Pérez ◽

Leonardo Garrido ◽

Ovsei Gelman

Keyword(s):

Decision Making ◽

Service Management ◽

Support Systems ◽

It Service Management ◽

It Service ◽

Decision Making Support

Download Full-text

Intelligent Systems Reference Library - Engineering and Management of IT-based Service SystemsLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Springer Berlin Heidelberg

Towards Semantic Support for Business Process Integration

Improving Decision-Making for Clinical Research and Health Administration

Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management

Integrating ERP with Negotiation Tools in Supply Chain

IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution

DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study

Architecture for Business Intelligence Design on the IT Service Management Scope

Managing Cloud Services with IT Service Management Practices

Knowledge Management in ITSM: Applying the DIKW Model

Improving IT Service Management with Decision-Making Support Systems

Intelligent Systems Reference Library - Engineering and Management of IT-based Service Systems
Latest Publications