Fundamentals of Total Quality Management
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Published By Springer US

9780412570605, 9781489971104
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Some new management techniques

1998 ◽  
pp. 132-151
Author(s):  
Jens J. Dahlgaard ◽  
Kai Kristensen ◽  
Gopal K. Kanji
Keyword(s):  
Management Techniques

Quality management systems and standardization

1998 ◽  
pp. 48-67
Author(s):  
Jens J. Dahlgaard ◽  
Kai Kristensen ◽  
Gopal K. Kanji
Keyword(s):  
Quality Management ◽  
Management Systems ◽  
Quality Management Systems

Quality culture and learning

1998 ◽  
pp. 261-289
Author(s):  
Jens J. Dahlgaard ◽  
Kai Kristensen ◽  
Gopal K. Kanji
Keyword(s):  
Quality Culture

Quality measurement in product development

1998 ◽  
pp. 179-201
Author(s):  
Jens J. Dahlgaard ◽  
Kai Kristensen ◽  
Gopal K. Kanji
Keyword(s):  
Product Development ◽  
Quality Measurement

Introduction

1998 ◽  
pp. 3-7 ◽  
Author(s):  
Jens J. Dahlgaard ◽  
Kai Kristensen ◽  
Gopal K. Kanji

Philosophy, principles and concepts of TQM

1998 ◽  
pp. 19-47
Author(s):  
Jens J. Dahlgaard ◽  
Kai Kristensen ◽  
Gopal K. Kanji

Implementation process

1998 ◽  
pp. 248-260
Author(s):  
Jens J. Dahlgaard ◽  
Kai Kristensen ◽  
Gopal K. Kanji
Keyword(s):  
Implementation Process

Quality costing

1998 ◽  
pp. 202-216 ◽  
Author(s):  
Jens J. Dahlgaard ◽  
Kai Kristensen ◽  
Gopal K. Kanji

Measurement of customer satisfaction

1998 ◽  
pp. 158-168
Author(s):  
Jens J. Dahlgaard ◽  
Kai Kristensen ◽  
Gopal K. Kanji
Keyword(s):  
Customer Satisfaction
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