The Role of TQM Practice in Improving Business Performance’s Pharmaceutical Industry in Indonesia

The primary purpose of this study is to investigate the role of Total Quality Management (TQM) on business performance in various dimensions. This study proposes a conceptual model that intends to study several research hypotheses. The data were obtained through an online questionnaire, sent to pharmaceutical companies manufactured generic products in Indonesia. The study was conducted based on responses received from 168 valid questionnaires, and it was used partial least squares structural equation modeling (PLS-SEM) to test the hypotheses. Furthermore, we use both of reflective and formative construct with second order/higher order construct in our model of study which is rarely found in the previous study. This research analyzed the dimensions studied in different aspects. TQM variable consists of seven practice, namely management commitment, supplier quality, employee involvement, leadership management, customer orientation, continuous improvement and quality management system, and with respect to business performance, this variable was analyzed through four different perspectives, namely, financial, customer, internal business process and learning & growth. The findings indicate that companies adopt total quality management get improvement in their business performance. Leadership management has greater effect on the successful of TQM practice compared to other TQM dimensions. This study also provides a particular contribution for the companies and expect to be used as feedback related to the execution of their TQM implementation to improve their business performance. Keywords— Balanced Scorecard; Business Performance; Pharmaceutical Industry; Total Quality Management

Total quality management tools and techniques for improving service quality and client satisfaction in the healthcare environment: A qualitative systematic review

The aim of the given research is to analyse total quality management tools for improving service quality and client satisfaction in healthcare settings through a systematic qualitative review. Data was collected through the web of sciences (WOS), Scopus, EBSCO, PubMed, and Medline. Initially, we found 573 articles from all the sources, but after eliminating the non-relevant articles, only 24 usable articles were finalized. Furthermore, 12 articles were purely related to TQM, service quality, and client satisfaction. This study concludes that TQM practices and tools improve service quality and client satisfaction in healthcare organizations. This study provides excellent managerial and practical insights. Managers should implement the TQM tools to improve service quality and client satisfaction. This way, customer satisfaction is enhanced, and patient satisfaction is improved, leading to high operational and overall performance. This study also reveals a need for further studies to clarify the role of TQM tools on service quality and patient satisfaction.

Effects of Employee Performance on the Implementation of Total Quality Management

Mother is a person who has many task and responsibilities daily. In addition, as a working mother, tasks and responsibilities are double and triple, for instance task and chores at home and task at the organization. Total quality management is practices and procedures that organizations use in order to enhance or improve the performance of the employee or the organization. Performance of working mothers is said to be not satisfactory, and their performance may drop after having babies. Some organizations and their colleagues don't seem to be helpful to working mothers after rejoining the workforce right after maternity leave ended. Some organization from other countries provide work-family support policies in order to help these working mothers to balance their lifestyle as mother and as an employee. Some researchers claimed that working mothers tend to have very happy children whilst underperforming in the organization. This chapter seeks to investigate the perception of working mothers on their performance after the implementation of total quality management.

The degree to which Islamic education teachers in the northeastern Badia possess technological knowledge in light of the standards of total quality management: درجة امتلاك مُدرسي التربية الإسلامية في البادية الشمالية الشرقية للمعرفة التكنولوجية في ضوء معايير إدارة الجودة الشاملة

The study aimed to identify the acquisition degree of technological knowledge by Islamic education teachers in light of the total quality management (TQM) standards in the North-Eastern Badia.To achieve the objectives of the study, the researcher prepared and distributed a questionnaire to (212) male and female teachers in the schools of the directorate of education of the North-eastern Badia After conducting the statistical analysis, it was evident that the degree of possessing the technological knowledge was medium, there were statistically significant differences at the level of significance (α ≤ 0.05) between the average responses and the members of the study sample regarding the acquisition degree of technological knowledge by the Islamic education teachers in light of the TQM standards according to the variable of gender in favor of females, no statistically significant differences at the level of significance (α≥0.05) between the average responses and the members of the study sample regarding the acquisition degree of technological knowledge by the Islamic education teachers in light of the TQM standards according to the scientific qualification variable, and statistically significant differences at the level of (α≥0.05) between the average responses and the members of the study sample regarding the acquisition degree of technological knowledge by the Islamic education teachers in light of the TQM standards according to the variable of experience in favor of the number of years of experience (less than five years).

An Analysis of The Effects of Total Quality Management (TQM) on Patient Satisfaction in Hospital: A Scoping Review

Hospitals are an integral part of the health care system. They are accountable for delivering proper health care to very sensitive patients, including all essential difficult medical procedures. Recognizing the wants and aspirations of customers, in this instance patients, is critical for patient happiness. To achieve patient satisfaction, businesses or hospitals must develop and manage a system for acquiring new patients as well as the capacity to keep existing ones. In respect to the quality management system, one instrument that is believed to be capable of assisting organizations in improving their performance and achieving their objectives is Total Quality Management (TQM). As a result, Total Quality Management (TQM) might be one of the strategies adopted. This research technique is referred to as a scoping review. According to the findings of a literature search on the impact of ten TQM components on patient happiness at home, the Focus on Patient factor has the greatest influence on patient satisfaction in hospitals.