Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management
Latest Publications

TOTAL DOCUMENTS

(FIVE YEARS 14)

H-INDEX

(FIVE YEARS 0)

Published By Springer International Publishing

9783030576936, 9783030576943

Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_13 ◽

2021 ◽

pp. 191-216

Author(s):

Kashif Hussain ◽

Rupam Konar ◽

Pradeep Kumar Nair ◽

Neethiahnanthan Ari Ragavan

Keyword(s):

Service Excellence ◽

Tourism Education ◽

Zone Of Tolerance ◽

Hospitality And Tourism ◽

Hospitality And Tourism Education

Service Design of Franchise and Independent Japanese Restaurants in Ho Chi Minh City, Vietnam

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_2 ◽

2021 ◽

pp. 11-25

Author(s):

Thuc Thi Mai Doan Do

Keyword(s):

Service Design ◽

Ho Chi Minh City

Introduction: Service Excellence in Asian Tourism and Hospitality

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_1 ◽

2021 ◽

pp. 1-7

Author(s):

Dirk Klimkeit ◽

Chun Meng Tang ◽

K. Thirumaran

Keyword(s):

Service Excellence ◽

Tourism And Hospitality

Providing Personalized Service Excellence: Findings from Tourism and Hospitality Businesses in Asia

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_6 ◽

2021 ◽

pp. 73-87

Author(s):

Celina Greiner ◽

Sandra Goh

Keyword(s):

Personalized Service ◽

Service Excellence ◽

Tourism And Hospitality

E-Service Quality: Evaluation of Tourism Websites

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_10 ◽

2021 ◽

pp. 149-164

Author(s):

Zahra Pourabedin

Keyword(s):

Service Quality ◽

Quality Evaluation ◽

Service Quality Evaluation ◽

Tourism Websites

Hospitality and Tourism Management: Adopting Lean Six Sigma, Achieving Service Excellence

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_11 ◽

2021 ◽

pp. 167-176

Author(s):

Sérafin Fiala ◽

K. Thirumaran

Keyword(s):

Six Sigma ◽

Lean Six Sigma ◽

Service Excellence ◽

Tourism Management ◽

Hospitality And Tourism Management ◽

Hospitality And Tourism

Measuring Customer Delight in Tourism and Hospitality Operations: Findings from Singapore and Malaysia

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_5 ◽

2021 ◽

pp. 57-71

Author(s):

Gabriela Maier Tolic ◽

Dirk Klimkeit ◽

Alexander Dingeldey

Keyword(s):

Customer Delight ◽

Tourism And Hospitality

Shifting Paradigms in Human Resource Management while Striving for Service Excellence in the Tourism Industry

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_12 ◽

2021 ◽

pp. 177-190

Author(s):

Ruchi Sharma ◽

Zilmiyah Kamble

Keyword(s):

Resource Management ◽

Human Resource Management ◽

Human Resource ◽

Tourism Industry ◽

Service Excellence

Generation Z’s Perspective on Tourists’ Knowledge Sharing and Service Excellence in Tourism

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_7 ◽

2021 ◽

pp. 89-107

Author(s):

Mcxin Tee ◽

Lee Yen Chaw

Keyword(s):

Knowledge Sharing ◽

Service Excellence

Managing Customer Expectations: A Study of Two Four-Star Hotels in Malaysia and Singapore

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management ◽

10.1007/978-3-030-57694-3_4 ◽

2021 ◽

pp. 41-53

Author(s):

Sriram Suryanarayanan ◽

Shwetha Rani Srinivasan ◽

Wenxin Lin ◽

Linxin Wang ◽

Jagdeep Kaur Sabharwal

Keyword(s):

Customer Expectations

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event ManagementLatest Publications

TOTAL DOCUMENTS

H-INDEX

Published By Springer International Publishing

Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia

Service Design of Franchise and Independent Japanese Restaurants in Ho Chi Minh City, Vietnam

Introduction: Service Excellence in Asian Tourism and Hospitality

Providing Personalized Service Excellence: Findings from Tourism and Hospitality Businesses in Asia

E-Service Quality: Evaluation of Tourism Websites

Hospitality and Tourism Management: Adopting Lean Six Sigma, Achieving Service Excellence

Measuring Customer Delight in Tourism and Hospitality Operations: Findings from Singapore and Malaysia

Shifting Paradigms in Human Resource Management while Striving for Service Excellence in the Tourism Industry

Generation Z’s Perspective on Tourists’ Knowledge Sharing and Service Excellence in Tourism

Managing Customer Expectations: A Study of Two Four-Star Hotels in Malaysia and Singapore

Service Excellence in Tourism and Hospitality - Tourism, Hospitality & Event Management
Latest Publications