Customer Information Visualization via Customer Map

2005 ◽  
pp. 840-850
Author(s):  
Ji Young Woo ◽  
Sung Min Bae ◽  
Chong Un Pyon ◽  
Sang Chan Park
Keyword(s):  
Information Visualization ◽  
Customer Information

The Hyperbolic Brower as a Tool for Information Visualization, Discovery, and Retrieval on the Web and Enterprise Intranets

2009 ◽  
Author(s):  
John W. Ruffner ◽  
Nina P. Deibler ◽  
Christine L. Holiday ◽  
Timothy H. Isenberg ◽  
Angela J. Hutten
Keyword(s):  
Information Visualization ◽  
The Web

Customer Satisfaction on e-SERVQUAL in Islamic Online Banking Services

2017 ◽  
Vol 3 (2) ◽  
pp. 29
Author(s):  
NURHAZIRAH HASHIM ◽  
MOHAMMAD ZAIM MOHD SALLEH ◽  
NOR SARA NADIA MUHAMAD YUNUS ◽  
INTAN SYAFINAZ MAT SHAFIE
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Pearson Correlation ◽  
Business Environment ◽  
Online Banking ◽  
Security And Privacy ◽  
Accurate Information ◽  
Online Services ◽  
Banking Services ◽  
Customer Information

The recent development in the ecommerce services has shown a variety of established companies participating in the web business environment including Islamic banks. Business with the mostexperience and success in using ecommerce are beginning to realize that the indicator of success or failure of the ecommerce environment was included in the online services. Nowadays, the trend ofa business is to serve the customer with best quality of services to enhance the consumer satisfaction and compete with the global competitors as online services enabled registered user to make productspurchase transaction only through website such as check and manage financial standing, transfer funds, bill payment, prepaid reload and so forth. However, in recent times, Islamic banking users faced problems with the online system such as cannot log in to the system, payment failure and  mostly security and privacy hindrance. Therefore, this study aimed to investigate the relationship between electronic service quality (e-SERVQUAL) and customer satisfaction towards IslamicOnline Banking Services users. Based on the sample size, only 76 respondents were selected to participate in this study by using a convenience sampling. Further, Pearson correlation and multipleregression were reported to analyze the mentioned relationship. The findings have shown that there is a positive relationship between e-SERVQUAL and customer satisfaction in using Islamic onlinebanking services. Based on the findings, Islamic online banking developer is recommended to improve more on their responsiveness in order to provide quick response to their customer’s requirements.  Moreover, they also should be more reliable in providing accurate information in performing the promised services. They must assure that all of their customers can quickly get responds and true feedback regarding their problems to ensure customer satisfy with service provided. Besides, the safety of the website and the protection of customer information alsoconsidered a vital action that should be concerned in order to increase the customers’ satisfaction.

Towards bridging the gap between Privacy Terms and Humans through Information Visualization

2019 ◽  
Author(s):  
Kay Schröder ◽  
Batoul Ajdadilish ◽  
André Calero Valdez
Keyword(s):  
Information Visualization

A Development of GVP for Hierarchical POI Information Visualization based on GML

2008 ◽  
Vol 15D (4) ◽  
pp. 541-548
Author(s):  
Eun-Ha Song ◽  
Yong-Jin Park ◽  
Young-Sik Jeong
Keyword(s):  
Information Visualization

The Market Value and Reputational Effects from Lost Confidential Information

2015 ◽  
Vol 5 (4) ◽  
Author(s):  
Joseph K. Tanimura ◽  
Eric W. Wehrly
Keyword(s):  
Information Security ◽  
Market Value ◽  
Direct Costs ◽  
Publicly Traded ◽  
Confidential Information ◽  
Publicly Traded Companies ◽  
Security Breaches ◽  
Customer Information ◽  
Employee Information

According to many business publications, firms that experience information security breaches suffer substantial reputational penalties. This paper examines incidents in which confidential information, for a firms customers or employees, is stolen from or lost by publicly traded companies. Firms that experience such breaches suffer statistically significant losses in the market value of their equity. On the whole, the data indicate that these losses are of similar magnitudes to the direct costs. Thus, direct costs, and not reputational penalties, are the primary deterrents to information security breaches. Contrary to many published assertions, on average, firms that lose customer information do not suffer reputational penalties. However, when firms lose employee information, we find significant reputational penalties.

Introduction

2018 ◽  
Author(s):  
Xiaojun Bi ◽  
Andrew Howes ◽  
Per Ola Kristensson ◽  
Antti Oulasvirta ◽  
John Williamson
Keyword(s):  
Information Visualization ◽  
User Interfaces ◽  
Graphic Design ◽  
Interaction Design ◽  
Human Interaction ◽  
Learning Design ◽  
Human Factors Engineering ◽  
Interaction Techniques ◽  
Iterative Design ◽  
And Control

This chapter introduces the field of computational interaction, and explains its long tradition of research on human interaction with technology that applies to human factors engineering, cognitive modelling, artificial intelligence and machine learning, design optimization, formal methods, and control theory. It discusses how the book as a whole is part of an argument that, embedded in an iterative design process, computational interaction design has the potential to complement human strengths and provide a means to generate inspiring and elegant designs without refuting the part played by the complicated, and uncertain behaviour of humans. The chapters in this book manifest intellectual progress in the study of computational principles of interaction, demonstrated in diverse and challenging applications areas such as input methods, interaction techniques, graphical user interfaces, information retrieval, information visualization, and graphic design.

Orchestrating Data, Design, and Narrative

2012 ◽  
Vol 2 (2) ◽  
pp. 1-15
Author(s):  
Charles Miller ◽  
Lucas Lecheler ◽  
Bradford Hosack ◽  
Aaron Doering ◽  
Simon Hooper
Keyword(s):  
Online Learning ◽  
Information Visualization ◽  
Essential Element ◽  
Complex Data ◽  
Daily Lives ◽  
Future Design ◽  
Science And Politics ◽  
Interactive Visualizations ◽  
Online Educators ◽  
Data Design

Information visualization involves the visual, and sometimes interactive, presentation and organization of complex data in a clear, compelling representation. Information visualization is an essential element in peoples’ daily lives, especially those in data-driven professions, namely online educators. Although information visualization research and methods are prevalent in the diverse fields of healthcare, statistics, economics, information technology, computer science, and politics, few examples of successful information visualization design or integration exist in online learning. The authors provide a background of information visualization in education, explore a set of potential roles for information visualization in the future design and integration of online learning environments, provide examples of contemporary interactive visualizations in education, and discuss opportunities to move forward with design and research in this emerging area.

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