A Case Study on Maintenance and RSA Public Service Delivery

2008 ◽  
pp. 169-175
Author(s):  
G Stockwell
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Service Delivery

scholarly journals UNDERSTANDING URBAN GOVERNANCE IN THE CONTEXT OF PUBLIC-PRIVATE PARTNERSHIPS: A Case Study of Solid- Waste Management in Rayong Municipality, Thailand

2011 ◽  
Vol 8 (3) ◽  
Author(s):  
Taweesak Kritjaroen
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Waste Management ◽  
Solid Waste ◽  
Public Service ◽  
Solid Waste Management ◽  
Public Private Partnership ◽  
Public Service Delivery ◽  
Private Partnership

Local government practices in Thailand have become more networking orgovernance-oriented since the promulgation of the Constitution of 1997 and the Decentralization Plan and Process Act of 1999. Several local governments have applied modern concepts of New Public Management (NPM) in order to perform their tasks. Public- Private Partnership is, therefore, regarded as a mode of governance for the sake of successful public service delivery. This article aims to describe and analyze local governance in political economy perspective. The case study of Rayong Municipality is selected to present the factors that drove the emergence of public-private partnership and how local government coalitions cooperate in public service delivery, especially the case of solid-waste management. The waste problem in Rayong Municipality had risen considerably due to the rapid increase in population, a trend that may continue in the future. The causes of the problem are many; lack of proper disposal units, limited budget, personnel and landfill areas. This problem has a negative impact on the quality of life in the municipality and therefore this is best dealt with collectively. The project that has been implemented is the waste recycling scheme, garbage banking in schools and communities. The Waste-to-Fertiliser and Energy project makes the Integrated Waste Management Approach complete with the cooperation from other government agencies and NGOs and the involvement of the private sector as PPP.

Structuring governance: A case study of the new organizational provision of public service delivery

2009 ◽  
Vol 29 (4) ◽  
pp. 677-702 ◽  
Author(s):  
Morag McDermont ◽  
Dave Cowan ◽  
Jessica Prendergrast
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Service Delivery

scholarly journals THE IMPLEMENTATION OF COMMUNITY ENGAGEMENT IN PUBLIC SERVICE DELIVERY IN THE UK AND POLICY IMPLICATION TO VIETNAM

2020 ◽  
Vol 36 (3) ◽  
Author(s):  
Cao Tu Oanh
Keyword(s):  
Service Delivery ◽  
Community Engagement ◽  
Public Service ◽  
Third Sector ◽  
Case Study Approach ◽  
Public Service Delivery ◽  
Study Approach ◽  
Third Sector Organisations ◽  
The Uk

This paper explores how community engagement is implemented by the third sector organisation in public service delivery in the UK. This research applied a case-study approach involving two third sector organisations involved in public service delivery in the UK. The study’s findings revealed community engagement as an important aspect in public service delivery that fosters social cohesion and social capital and thus, the implementation of community engagement needs attention to stakeholders’ interaction, social network, and capability. The results are discussed in relation to the implications for policy, especially in relation to frameworks that can support public value enhancement.

scholarly journals Toward an understanding of strategic control at a distance in public service delivery

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Salman Ahmad ◽  
Ciaran Connolly ◽  
Istemi Demirag
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Transport Sector ◽  
Public Service Delivery ◽  
Private Finance Initiative ◽  
Content Type ◽  
Analytics Of Government ◽  
The Government ◽  
Accounting Control

PurposeThe purpose of this paper is to explore how localized (organization-level) actors of policy initiatives that are inspired by neoliberal ideologies use management accounting and control practices. Specifically, it addresses the operational stages of a case study Private Finance Initiative (PFI) contract within the United Kingdom's (UK's) transport sector of roads for embedding government objectives in the underlying project road.Design/methodology/approachThis paper adopts Dean's (2010) analytics of government to unpack the accounting-based control practices within the case study contract in order to articulate how, at the micro level, the government's objective of improving road-users' safety is enacted, modified and maintained through such regimes.FindingsDrawing on a content-based analysis of UK government PFI policy and extensive case study-specific documents, together with interviews and observations, this research provides theoretical insights about how control practices, at a distance without direct intervention, function as forms of power for government for shaping the performance of the PFI contractor. The authors find that the public sector's accounting control regimes in the case study project have a constraining effect on “real partnership working” between the government and private contractors and on the private sector's incentive to innovate.Research limitations/implicationsBy analyzing a single road case study PFI contract, the findings may not be generalizable.Originality/valueThis paper provides significant theoretically informed insights about how public service delivery that is outsourced to private contractors is controlled by government at a distance within complex organizational arrangements (e.g. PFI).

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