A Conceptual Framework for Supporting Deep Exploration of Business Process Behavior

Author(s):  
Arava Tsoury ◽  
Pnina Soffer ◽  
Iris Reinhartz-Berger
Author(s):  
Houda Mezouar ◽  
Abdellatif El Afia

The purpose of this paper is to develop an approach to analyse and evaluate continuity in Service Supply Chain (SSC), through a case study. This approach is based on the data-driven quality strategy "Define, Measure, Analyze, Improve, Control" (DMAIC) which is used to drive Six Sigma projects, and on the characteristics of Smart Supply Chain. It combines Business process management (BPM), Supply Chain Operations Reference (SCOR), and the Root cause analysis tree diagram. The chosen case study is the electricity SCC, especially the business process 'management of electricity for residential buildings' of the Moroccan electricity SSC. The paper shows that the suggested approach identifies the discontinuity causes for the studied SSC, improves the business process behavior and manages its control by providing a dashboard that encompasses KPIs for periodically controlling of the SSC "to-be" state.


2010 ◽  
pp. 1627-1638
Author(s):  
Dimitris Folinas ◽  
Tania Pavlou ◽  
Bill Karakostas ◽  
Vicky Manthou

Among different approaches in business processes modelling procedure are those in virtual and dynamic organizational environments. In this paper, a conceptual framework for modelling business processes in Virtual Organizations is suggested, by introducing Web Services technology. Web Services can be the business enabler for the new organizational form, which is particularly well suited to meet the demands arising from today’s turbulent changes in the firms’ environment. The proposed framework consists of several steps in a bottom-up approach, aiming to support the modelling and coordination of the complex and shared business processes in the examined environment.


Author(s):  
Pnina Soffer ◽  
Maya Kaner ◽  
Yair Wand

A common way to represent organizational domains is the use of business process models. A Workflow-net (WF-net) is an application of Petri Nets (with additional rules) that model business process behavior. However, the use of WF-nets to model business processes has some shortcomings. In particular, no rules exist beyond the general constraints of WF-nets to guide the mapping of an actual process into a net. Syntactically correct WF-nets may provide meaningful models of how organizations conduct their business processes. Moreover, the processes represented by these nets may not be feasible to execute or reach their business goals when executed. In this paper, the authors propose a set of rules for mapping the domain in which a process operates into a WF-net, which they derived by attaching ontological semantics to WF-nets. The rules guide the construction of WF-nets, which are meaningful in that their nodes and transitions are directly related to the modeled (business) domains. Furthermore, the proposed semantics imposes on the process models constraints that guide the development of valid process models, namely, models that assure that the process can accomplish its goal when executed.


2018 ◽  
Vol 99 ◽  
pp. 253-261
Author(s):  
Pavlos Delias ◽  
Athanasios Lagopoulos ◽  
Grigorios Tsoumakas ◽  
Daniela Grigori

Author(s):  
Dimitris Folinas ◽  
Tania Pavlou ◽  
Bill Karakostas ◽  
Vicky Manthou

Among different approaches in business processes modelling procedure are those in virtual and dynamic organizational environments. In this paper, a conceptual framework for modelling business processes in Virtual Organizations is suggested, by introducing Web Services technology. Web Services can be the business enabler for the new organizational form, which is particularly well suited to meet the demands arising from today’s turbulent changes in the firms’ environment. The proposed framework consists of several steps in a bottom-up approach, aiming to support the modelling and coordination of the complex and shared business processes in the examined environment.


2008 ◽  
Vol 14 (6) ◽  
pp. 778-802 ◽  
Author(s):  
Samia M. Siha ◽  
Germaine H. Saad

PurposeThe purpose of this paper is to survey and analyze current process improvement (PI) approaches, their empirical results reported in the literature, and develop accordingly a conceptual framework and implementation guidelines.Design/methodology/approachA literature review of the popular business database to search for case studies and empirical research on PI methods was conducted. The empirical evidence on success and failure factors were inferred and tabulated. Based on synthesis of the lessons learned from this empirical evidence along with concepts drawn from economics, and operations management, a conceptual framework is developed.FindingsIt was found that the framework would serve as a diagnostic tool for identification of, and recovering from root causes of problems and inefficiencies faced in business environments. The framework proposed synthesizes and extends earlier PI tools and basic approaches used for mitigating disruptions faced in operations practice. The framework design consists of three main phases: Specify; Analyze; and Monitor closely. Accordingly, it is denoted by SAM.Practical implicationsDecision makers can be altered to both the success factors and causes of failure of different PI approaches, and a framework is provided along with implementation guidelines that help assure practical effectiveness of PI efforts. The guidelines provided for practicing managers comprise two categories: specific; tool‐based, and general; system‐based.Originality/valueThe contribution of this paper is two fold: first, empirical evidence on the drivers of success and failure of four main PI approaches, were synthesized. These include: six sigma, benchmarking, reengineering and process mapping. Second, based on this empirical evidence, a conceptual framework that guides both the choice and implementation of business process improvement programs is developed. The proposed framework and its implementation guidelines help assure actual effectiveness of PI practice.


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