Business Model Transformation and Business Process Reengineering in Information Technology Companies in Nigeria

Purpose: This study examined the relationship between business model transformation and business process reengineering of information technology companies in Nigeria. Methodology: The study adopted a cross-sectional research survey. The population of the study was the 4 major information technology companies that met the capitalization base condition as listed in Nigeria Stock Exchange. Questionnaire was the major instrument for data collection and the pilot survey was distributed to 50 respondents to help ascertain the possible response outcome on the long run if the entire respondents are examined. A Cronbach alpha of 0.7 was used to determine the level of reliability of the research instrument. The hypotheses were tested using the Spearman Rank Order Correlation Coefficient with the aid of Statistical Package for Social Sciences version 23.0. Results The findings revealed that there is a significant relationship between business model transformation and business process reengineering of information technology companies in Nigeria. The study specifically found that there is a significant relationship between business model transformation and process formation in information technology companies in Nigeria. Also, the study found that there is a significant relationship between business model transformation and enhanced capabilities in information technology companies in Nigeria. Finally, the study found that that there is a significant relationship between business model transformation and efficiency improvements in information technology companies in Nigeria. Based on the study findings, the researchers conclude that domain transformation significantly relate with business process reengineering in information technology companies in Nigeria. Unique contribution: The study recommends that preference to expertise can be emphasized through the acknowledgement and appreciation of skill and creativity within the workplace in a manner that recognizes and encourages knowledge development and skill upgrades within the organization, thereby driving competence in the workforce of the organization.

The impact of business process reengineering on organizational performance during the coronavirus pandemic: moderating role of strategic thinking

Purpose This paper aims to investigate the impact of business process reengineering on organizational performance in the Malaysian electronics manufacturing industry during the coronavirus pandemic. It also studied the moderating effect of strategic thinking on the relationship between these two concepts. Design/methodology/approach Data of 103 samples are obtained from a survey of the electronics manufacturing companies listed in the Federation of Malaysia Manufacturers’ directory. Data is analysed using partial least squares structural equation modelling. Findings The results show that business process reengineering dimensions, i.e. top management commitment, organizational readiness for change, information technology capabilities and people management have significant positive impacts on organizational performance; whereas organizational structure and other abovementioned dimensions were found to have a much stronger impact on organizational performance whilst strategic thinking exists in the organization. Practical implications As the studied firms have been affected by the pandemic, the results will be useful for managers of the firms in the Malaysian electronics manufacturing industry by highlighting the dimensions of business process reengineering that can have a positive and significant impact on the organizational performance and by advising them to incorporate strategic thinking. Originality/value The results extend the literature on business process reengineering dimensions, which impact organizational performance by empirically testing the relationship of those dimensions on the performance, with strategic thinking as a moderating variable in Malaysian electronics manufacturing companies. From the knowledge, studying strategic thinking as a moderator in the relationship between business process reengineering and organizational performance in electronics manufacturing companies in Malaysia is unique, especially during a global crisis, i.e. the pandemic.

Usulan Perbaikan Proses Bisnis Departemen J20 di PT Indorama Synthetics Tbk dengan Menggunakan Metode Business Process Reengineering

The business process of the J20 production department is currently experiencing obstacles in terms of information delivery, production report, maintenance report, and problem information that causes decision making is often irrelevant. This is due to the use of paper media with a long bureaucratic flow so that the cycle time becomes inefficient. This study used business process reengineering, modeling business process in business process modeling notation (BPMN), and supporting research problem analysis used fishbone diagram. The result showed changes in a process flow, job desk, unit elimination, and proposed design of information systems in the form of application software as a solution to the problems studied, so that it is expected to obtain process time efficiency of 65.1% and cycle time of 99.2% of the previous total time. Proses bisnis departemen produksi J20 saat ini mengalami hambatan dalam hal penyampaian informasi, laporan hasil produksi, laporan maintenance, serta informasi problem, yang menyebabkan pengambilan keputusan sering kali terjadi bias. Hal ini di sebabkan oleh penggunaan media kertas dengan alur birokrasi yang panjang sehingga waktu siklus menjadi tidak efisien. Pada penelitian ini digunakan metode Business Process Reengineering, dengan memodelkan bisnis proses dalam Business Process Modelling Notation (BPMN), serta pendukung analisa masalah penelitian digunakan diagram tulang ikan. Hasil penelitian menunjukan adanya perubahan alur proses, jobdesk, eliminasi unit, serta usulan perancangan sistem informasi berupa software aplikasi sebagai solusi dari permasalahan yang diteliti, sehingga diharapkan dapat diperoleh efisiensi waktu proses sebesar 65,1% dan waktu siklus sebesar 99,2% dari total waktu sebelumnya.

Rebranding Strategies and Performance of Savings and Credit Cooperative Organization in Kirinyaga County, Kenya

Many SACCOs operating in Kirinyaga County are facing fierce international and local competition forcing relocation to other counties and shop closure to others. Different branding strategies are being employed by SACCOS in order remain competitive in the increasing volatile business environment. Hence this research will investigate how Kirinyaga County Savings and Credit Cooperative Organization’ performance is influenced by rebranding strategies. The specific objectives were to examine how corporate culture revision, product differentiation and business process reengineering influence performance. Dynamic capability and RBV theories will form the study’s anchor. Descriptive survey research design was adopted. Three SACCOs that have rebranded in Kirinyaga County will be the population of interest. The target population was the 172,222 ordinary members and 33 managers. In respondents’ selection simple random sampling method was utilized and in respondents’ sampling stratified sampling method will be utilized. For data collection, questionnaires were used. The pilot study findings assisted the researcher in improving the instrument and ensure that the questionnaires items are valid and reliable. Descriptive as well as inferential statistics were used to analyze data. Standard deviation, mean and distribution frequency were utilized in data presentation. Further, the study conducted inferential statistical involving regression and correlation and analysis. It found a positive and significant association between corporate culture revision, product differentiation, business process reengineering and performance. The study concluded that employees’ ability is supported by well-defined corporate values vision and mission. The study concluded that introducing distinctive, unique features or characteristics to a product with the aim of ensuring a unique product selling proposition is product differentiation. The study concluded that business process enable the organization to analyze its workflows to discover processes that are not efficient and then optimize those processes to eliminate tasks that do not offer any value. The study recommends that the organization should demonstrate to employees that their involvement is critical. The study recommended that the organization should understand the market type which it is competing with, give consideration to what their target clients want from their product which the competing products are not offering, differences in product attributes, and have direct online access of the product by customers. The study recommends that the organization should first define its requirements based on a benchmark, current state, and an ideal future state. Understand what the current performance level is based on the objective and key performance indicators or break the overall process into component parts and set up benchmarks within each one.

BUSINESS PROCESS REENGINEERING IN THE BUSINESS PROCESS OF HAJJ AND UMRAH REGISTRATION SERVICES (CASE STUDY: MINISTRY OF RELIGION IN BALIKPAPAN CITY)

The Ministry of Religion of the Republic of Indonesia is the Ministry within the Indonesian Government in charge of religious affairs. The Ministry of Religion in Balikpapan can serve in the fields of Education, Marriage, Waqf, Consultants on Household Issues, Mosque Construction, Hajj and others. The Ministry of Religion in the Field of Hajj and Umrah (PHU) Administrators as community organizers and facilitators who of course must behave professionally in serving, accompanying and assisting everything that is needed and prepared by prospective pilgrims before departure until returning to worship. Hajj and Umrah organizers as institutions within the ministry of religion certainly need to fulfill the demands of providing guidance. In this practical work, the special task carried out at the Ministry of Religion of the City of Balikpapan is to carry out Business Process Reengineering in the business process for Hajj registration services during the COVID-19 pandemic, so that the business process becomes more effective and efficient. Preparation of a Business Process with a Business Process Reengineering by providing additional activities and reducing activities. The addition of this activity for prospective pilgrims is proposed to first check the haj registration information on the kemenag.go.id website or asramahajibalikpapan.co.id. The information on the website is complete for community needs. So with the prospective pilgrims who can check Hajj registration information online, it can eliminate misunderstandings and the quality of service provided by the Ministry of Religion is already very good.

Business Process Reengineering – A Review on Change Management

With today's highly competitive and rapidly changing world economic marketplace, firms must adopt business process reengineering to sustain their competitive advantages and increase profitability. BPR is one of the most popular ongoing change management theories as a solution for firms to improve their performance significantly, upraise their efficiencies, and gain a competitive advantage in this constantly developing and changing world. BPR usually leads to essential organizational changes in terms of structure and management processes. This paper aims to explore the change management process through BPR implementation in Radiant Optoelectronics Company. At the same time, focusing on six interventions, including Open systems planning, Trans-organizational development (TD), Business process reengineering (BPR), Business Restructuring, Work Redesign, and Socio-technical Systems Approach (STS). Each intervention is accompanied by its definitions, advantages and disadvantages, and comparison and contrast with other interventions. These interventions differ from each other primarily in terms of IT innovation, communication environment, and application in product design and performance. This report recommends BPR as the best intervention for Radiant Company to accomplish its goals because it emphasizes cost reduction, product and service quality, and organizational system speed. Besides, there is evidence that companies that implement BPR enjoy significant benefits in improved customer satisfaction, productivity, and profitability. However, this study suggests that the company must be keen on this strategy since it is time-consuming and may harm people's jobs if proper plans are not done before implementation. Other issues that the company might experience due to poor planning include lack of sustained management commitment and leadership, unrealistic scope and expectations, resistance to change, and higher demands.

Organization Redesign

Organizational restructuring, or, more fully, organizational redesign, is a commonly proposed solution for major organizational problems. It should only be considered after a thorough analysis of existing conditions and desired outcomes. If, in fact, redesign is an appropriate change technology, it should be approached thoughtfully and comprehensively, with attention to both structure and organizational processes. There are criteria for a good design of an organization and process criteria for a redesign process that could be followed in any redesign effort. This should be a broad, participative process for engaging many of the staff affected through structures such as a steering committee and design teams. Business process reengineering is a redesign strategy that has a very mixed, and probably overall negative, reputation. While some of its techniques can be used positively and ethically, applications of business process reengineering principles should be considered very thoughtfully. Ethical considerations are important when staff layoffs are considered.

Reengineering Business Process Manufacturing Company Sales Module Using Odoo V12.0 Application

The manufacturing industry applies the use of ERP to run corporate business processes, build good communication and improve service quality. This study aims to provide a Business Process Reengineering proposal to the sales department using the Odoo V12.0 so that the system can be integrated. The methodology used in this research is Business Process Reengineering, where the research only focuses on the sales field. Existing business processes, namely purchasing products, sales orders and invoicing manuall. Reengineering that has been carried out is the product sales process, the sales order process, and the payment process. Reengineering has been carried out quite well by using the User Acceptance Test method and obtaining agreed responses as the greatest value in every aspect. The results obtained are based on 5 categories, namely content items by 63%, module items by 53%, multimedia element items by 88%, navigation aspects by 70% and usability items by 82%. Keywords: Business Process Reengineering, Enterprise Resource Planning, Odoo V12.0, Sales, User Acceptance Test

Requirement Analysis For Business Process Re-Engineering With Computational Intelligence

There are enormous software applications which are developed for the usage of the software users. The software user may be categorized as public users who use online services through internet, and the private users who use the specific software inside a specific organization only. The private users can be the business organizations, Educational institutions, Health care centers and other government organizations. Each organization has a specific requirement on the base of which the software and the customer relationship management frame work has to be designed. Organization specific software are developed, tested and delivered to the service users by the software development companies and where under maintenance by the development team in the timely manner. At times, when these registered users are in need of alterations and modifications in the software which are used, then the business process reengineering is required to be done. Thus business process reengineering plays a vital role in the maintainability and the sustainability of the software product based on the user requirement. To create an effective Business process Re-engineering Framework, the user (or) the stakeholder requirements are considered as the prerequisite. Based on the requirement the software product would be re-engineering, the stakeholders requirements has to be initially preprocessed and the stake holders has to be grouped and prioritized with the ranking of the requirement modules that has to be implemented. Finally the risk assessment has to be done to estimate the critical conditions or the changes that would be faced while re- engineering and the requirements will be clustered for effective execution.