scholarly journals Proposal for an approach to evaluate continuity in service supply chains: Case of the Moroccan electricity supply chain

2019 ◽  
Vol 9 (6) ◽  
pp. 5552 ◽  
Author(s):  
Houda Mezouar ◽  
Abdellatif El Afia
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Residential Buildings ◽  
Suggested Approach ◽  
Root Cause ◽  
Process Behavior ◽  
Service Supply Chains

The purpose of this paper is to develop an approach to analyse and evaluate continuity in Service Supply Chain (SSC), through a case study. This approach is based on the data-driven quality strategy "Define, Measure, Analyze, Improve, Control" (DMAIC) which is used to drive Six Sigma projects, and on the characteristics of Smart Supply Chain. It combines Business process management (BPM), Supply Chain Operations Reference (SCOR), and the Root cause analysis tree diagram. The chosen case study is the electricity SCC, especially the business process 'management of electricity for residential buildings' of the Moroccan electricity SSC. The paper shows that the suggested approach identifies the discontinuity causes for the studied SSC, improves the business process behavior and manages its control by providing a dashboard that encompasses KPIs for periodically controlling of the SSC "to-be" state.

E-Procurement System and Adoption for SMEs

2011 ◽  
pp. 19-34 ◽  
Author(s):  
Serdal Bayram ◽  
Özalp Vayvay
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Medium Size ◽  
Management Tools ◽  
Electronic Procurement ◽  
It Implementation ◽  
Procurement System

An electronic procurement (e-procurement) system is an electronic based procurement style that facilitates effective communications along the entire supply chain. E-procurement accelerates SMEs (small and medium size enterprises) at a reduced cost. The purpose of this chapter is to show that adoption of an e-procurement system is essential in the supply chain for SMEs and to find solutions in order to make using this system as easy as possible. The adoption should be considered as a re-engineering process from an innovative perspective. An adoption plan is proposed within the study. It contains three phases: 1) identification of the e-procurement process, 2) seeking integration points with other elements of the system, and 3) IT implementation of the integration areas. The study also proposes to use business process management tools that have workflow engines and Web service implementations for integration points. Although BPM (business process management) tools are seen as quite expensive to SMEs, there are also dependable free licensed ones. The study is concluded with a case-study that is implemented with a free-licensed BPM tool for proof-of-concepts.

E-Procurement System and Adoption for SMEs

2012 ◽  
pp. 950-966 ◽  
Author(s):  
Serdal Bayram ◽  
Özalp Vayvay
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Medium Size ◽  
Management Tools ◽  
Electronic Procurement ◽  
It Implementation ◽  
Procurement System

An electronic procurement (e-procurement) system is an electronic based procurement style that facilitates effective communications along the entire supply chain. E-procurement accelerates SMEs (small and medium size enterprises) at a reduced cost. The purpose of this chapter is to show that adoption of an e-procurement system is essential in the supply chain for SMEs and to find solutions in order to make using this system as easy as possible. The adoption should be considered as a re-engineering process from an innovative perspective. An adoption plan is proposed within the study. It contains three phases: 1) identification of the e-procurement process, 2) seeking integration points with other elements of the system, and 3) IT implementation of the integration areas. The study also proposes to use business process management tools that have workflow engines and Web service implementations for integration points. Although BPM (business process management) tools are seen as quite expensive to SMEs, there are also dependable free licensed ones. The study is concluded with a case-study that is implemented with a free-licensed BPM tool for proof-of-concepts.

scholarly journals Performance analysis model for service supply chains : case of the retirement supply chain

2018 ◽  
Vol 7 (3) ◽  
pp. 1429 ◽  
Author(s):  
Houda Mezouar ◽  
Abdellatif El Afia
Keyword(s):  
Supply Chain ◽  
Performance Analysis ◽  
Performance Indicators ◽  
Business Process Management ◽  
Process Management ◽  
Analysis Model ◽  
Service Supply Chain ◽  
The Right ◽  
Service Supply Chains

A service supply chain (SSC) is a supply network that transfers resources into services with or without physical products, to satisfy cus-tomer needs. So it’s evident that without offering the right service at the right time to the right person, the service is incomplete, inconsistent and ineffective. In the same context, the retirement field faces the challenge of offering the correct pension to the right pensioner the first month of his retirement. This paper approaches this challenge from a SSC perspective as a case study for dealing with continuity in service supply chain. It uses a methodology that combine Analysis-Specification-Design-Implementation (ASDI), Office Support Systems Analy-sis and Design (OSSAD), Business Process Management (BPM), and Supply Chain Operations Reference (SCOR). It analyzes and mod-els the Moroccan retirement SSC, simulates the behavior of "the management of civil pension rights" process, and proposes a set of Key Performance Indicators (KPI) to evaluate the continuity in the service supply chain. Hence, this work provides guidance on the performance analysis of a SSC.   

scholarly journals The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry

2021 ◽  
Vol 11 (8) ◽  
pp. 3438
Author(s):  
Jorge Fernandes ◽  
João Reis ◽  
Nuno Melão ◽  
Leonor Teixeira ◽  
Marlene Amorim
Keyword(s):  
Business Process ◽  
Automotive Industry ◽  
Industry 4.0 ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Predictive Maintenance ◽  
The Evolution Of Industry

This article addresses the evolution of Industry 4.0 (I4.0) in the automotive industry, exploring its contribution to a shift in the maintenance paradigm. To this end, we firstly present the concepts of predictive maintenance (PdM), condition-based maintenance (CBM), and their applications to increase awareness of why and how these concepts are revolutionizing the automotive industry. Then, we introduce the business process management (BPM) and business process model and notation (BPMN) methodologies, as well as their relationship with maintenance. Finally, we present the case study of the Renault Cacia, which is developing and implementing the concepts mentioned above.

scholarly journals CONTEMPORARY MANAGEMENT OF BUSINESS PROCESSES WITHIN THE SUPPLY CHAIN OF FASHION INDUSTRY

2020 ◽  
pp. 36-39
Author(s):  
Andrea Dobrosavljević ◽  
Snežana Urošević
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Demand Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Fashion Industry ◽  
The Impact

Business processes are present in all types of organizations, regardless of the size or industry within which the organization operates. Successful business process management (BPM) is an indicator of the level of process maturity of the organization. Within the supply chain, it is possible to observe the presence of business processes of a collaborative nature, as BPM relies on the principles of partnership, development, and exchange of information through links that exist within this chain between all actors [1]. Within this paper, BPM in the relations with suppliers and consumers within the supply chain of organizations operating in the fashion industry is considered. Lambert [2] lists eight macro processes that take place in the supply chain, between suppliers, manufacturers, distributors, retailers and end consumers, as follows: customer relationship management, supplier relationship management, demand management, order execution, fl ow management production, product development and commercialization and return management. Within this paper, a research is presented which analyzes the segments of managing collaborative business processes within the supply chain of the fashion industry, based on the responses of 508 managers and employees in the fashion industry in the Republic of Serbia. The needs for the development of certain segments in accordance with the needs of modern business process management have been explored.Scientifi c novelty. The research part of this paper relies on the application of Friedman's test which enables the analysis of the current state of BPM in relations with suppliers and consumers within the supply chain of the fashion industry, expressed through workers' responses with a ranking of their preferences. This paper contributes to the creation of a knowledge base within the research in the fi eld of the impact of BPM on improvements in the supply chain, on the basis of which it is possible to conduct further research and upgrade knowledge.Practical value. The fi ndings derived from the results of research of this type contribute to the development of the business from various aspects. The benefi ts can be refl ected not only through the strengthening of the competitive position but also through the sustainability of business on the basis of adequate application of BPM practices in all business segments. Accordingly, in addition to the scientifi c novelty, which is refl ected in the results of the rese arch work, there is a practical novelty, which is refl ected in the guidelines for the development of modern BPM within the supply chain of the fashion industry.

Onto-VP2M

2017 ◽  
Vol 13 (3) ◽  
pp. 39-62 ◽  
Author(s):  
Fatma Ellouze ◽  
Mohamed Amine Chaâbane ◽  
Eric Andonoff ◽  
Rafik Bouaziz
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Research Area ◽  
Collaborative Process ◽  
Subsea Pipeline ◽  
Context Reasoning ◽  
Active Research ◽  
Active Research Area

Collaborative process (CP) flexibility is an active research area in the field of business process management (BPM). It deals with both foreseen and unforeseen changes in the environment where CPs operate. In the literature, the version-based approach is largely used to cope with CP flexibility. However, BPM practitioners from various organizations can encounter some difficulties in a multi-version setting, of which when they must select the most appropriate CP version to be executed. Therefore, the aim of this article is to offer a solution to help them in this delicate task by proposing an ontology-based approach to model and query the context of versions of CP. More precisely, the authors recommend a new ontology, entitled BPM-Context-Onto, and a framework, entitled Onto-VP2M-Framework, providing support for (1) context version modeling in the BPM area, and (2) context-based querying exploiting reasoning mechanisms of the proposed ontology. The evaluation of the recommended framework shows that combining ontology with context reasoning is a promising idea in the BPM area. This novel framework has been examined within a real case study, namely the Subsea Pipeline CP.

From business process management to customer process management

2015 ◽  
Vol 21 (2) ◽  
pp. 250-266 ◽  
Author(s):  
Peter Trkman ◽  
Willem Mertens ◽  
Stijn Viaene ◽  
Paul Gemmel
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Customer Orientation ◽  
Long Term Effects ◽  
Content Type ◽  
Case Study Analysis ◽  
Customer Centricity

Purpose – The purpose of this paper is to argue that in order to achieve customer centricity through business process management (BPM), companies have to obtain the profound understanding of customers’ processes and when necessary change not only the interactions with but also the processes of their customers. A method is presented that allows doing this in a systematic manner. Design/methodology/approach – A case study of a large multinational company was conducted. Several different sources and methods were used, including document analysis, interviews and a qualitative analysis of responses to open-ended questions. Data were gathered at three points in time: before, during and after the implementation of the presented approach. Findings – The method that was successfully employed by the case organisation consisted of combining BPM with service blueprinting, and of extending these efforts by integrating the customers’ internal processes into the scope of improvement. Research limitations/implications – The paper does not thoroughly evaluate the long-term effects of the proposed approach. Some results of the case study analysis had to be excluded from this paper due to reasons of confidentiality. Practical implications – The paper presents an approach for organisations to not only understand the needs of their customers but also the way in which their product is used in customers’ processes. In this way BPM can be implemented in a truly customer-oriented way. Originality/value – This paper extends previous work by presenting one way in which BPM can follow up on its promise of increasing an organisations customer orientation. While servitisation has received a lot of attention in various disciplines, its application within BPM research and practice has been scarce.

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