The Digital Tools: Supporting the “Inner Lives” of Customers/Visitors in Museums

2019 ◽  
pp. 182-201 ◽  
Author(s):  
Adela Coman ◽  
Ana-Maria Grigore ◽  
Andreea Ardelean
Keyword(s):  
Digital Tools

Peering Beyond the Imperial Gaze: Using Digital Tools to Construct a Spatial History of Conquest

2017 ◽  
Vol 11 (1) ◽  
pp. 39-54 ◽  
Author(s):  
Jeremy M. Mikecz
Keyword(s):  
Indigenous People ◽  
Indigenous Peoples ◽  
Narrative Analysis ◽  
Digital Tools ◽  
Spanish Conquest ◽  
Digital Maps ◽  
Spatial History ◽  
Colonial Texts ◽  
History Of ◽  
Spatial Narrative

Ethnohistorians and other scholars have long noted how European colonial texts often concealed the presence and participation of indigenous peoples in New World conquests. This scholarship has examined how European sources (both texts and maps) have denied indigenous history, omitted indigenous presence, elided indigenous agency, and ignored indigenous spaces all while exaggerating their own power and importance. These works provide examples of colonial authors performing these erasures, often as a means to dispossess. What they lack, however, is a systematic means of identifying, locating, and measuring these silences in space and time. This article proposes a spatial history methodology which can make visible, as well as measurable and quantifiable the ways in which indigenous people and spaces have been erased by colonial narratives. It presents two methods for doing this. First, narrative analysis and geovisualization are used to deconstruct the imperial histories found in colonial European sources. Second it combines text with maps to tell a new (spatial) narrative of conquest. This new narrative reconstructs indigenous activity through a variety of digital maps, including ‘mood maps’, indigenous activity maps, and maps of indigenous aid. The resulting spatial narrative shows the Spanish conquest of Peru was never inevitable and was dependent on the constant aid of immense numbers of indigenous people.

Customer Experience Maturity Models – Improving the Business Results

2018 ◽  
Vol 6 (7) ◽  
pp. 228
Author(s):  
Maria Enescu ◽  
Marian Enescu
Keyword(s):  
Case Studies ◽  
Proficiency Testing ◽  
Customer Experience ◽  
Digital Tools ◽  
Maturity Models ◽  
Business Results ◽  
Competency Evaluation

Customer experience maturity of any organization is important for its business results. This paper describes two kinds of maturity models, one based on competency evaluation of the employees on customer’s best applied practices, and the second on maturity of using digital tools to increase the customer good experience when working with the company. These approaches are useful when discuss the performance of enterprises providing products or services in the age of customer. The included case studies show the applicability of the procedures and open a way to be extended for proficiency testing workshops (for similar business) or in ranking the enterprises from the viewpoint of customer experience maturity.

Uber for Tractors? Opportunities and Challenges of Digital Tools for Tractor Hire in India and Nigeria

2020 ◽  
Author(s):  
Thomas Daum ◽  
Roberto Villalba ◽  
Oluwakayode Anidi ◽  
Sharon Masakhwe Mayienga ◽  
Saurabh Gupta ◽  
...  
Keyword(s):  
Digital Tools

Leveraging Digital Tools and Technologies to Alleviate COVID-19 Pandemic

2020 ◽  
Author(s):  
Sarat Chettri ◽  
Dipankar Debnath ◽  
Pooja Devi
Keyword(s):  
Digital Tools

DIGITAL TOOLS TO SUPPORT A QUASI-SYNCHRONOUS ONLINE GEOLOGY FIELD CAMP EXPERIENCE

2020 ◽  
Author(s):  
Lorraine Carnes ◽  
◽  
Joseph G. Hurst ◽  
Thomas G. Sharp ◽  
Arjun M. Heimsath
Keyword(s):  
Digital Tools ◽  
Synchronous Online

Interactive Visual Ideas for Musical Classroom Activities

2020 ◽  
Author(s):  
Catherine Dwinal
Keyword(s):  
Streaming Media ◽  
Digital Tools ◽  
Tips And Tricks ◽  
Classroom Activities ◽  
Digital World ◽  
Resource Index ◽  
The World ◽  
Music Venues ◽  
Treasure Chest

This book is a resource on projection systems for any music teacher’s treasure chest of tools. Educators, from brand new to seasoned veterans, can discover new lessons, activities, and resources involving the projection systems already in their classrooms. From conventional projectors to streaming media players, beginners to the digital world will find tips and tricks to start using new systems. More experienced users will discover new resources and activities, from learning how to create VR worlds to demonstrate knowledge of music venues from around the world, to going on an outside safari to find missing instruments of the orchestra. This book also includes a resource index with app and website recommendations for going further and appendices that make it easier to find the activities and resources to fit any type of instruction. This book is a toolbox for teachers to keep on their desks to use every day to incorporate their digital tools in a meaningful way.

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