Website Credibility, Active Trust and Behavioural Intent

Author(s):  
Brian Cugelman ◽  
Mike Thelwall ◽  
Phil Dawes
Keyword(s):  
2006 ◽  
Vol 11 (1) ◽  
pp. 1-13 ◽  
Author(s):  
Rosalind Edwards ◽  
Claire Alexander ◽  
Bogusia Temple

This article looks at the political and conceptual process of trust drawing on a research project exploring the experiences of people who speak little English and thus need interpreters in order to access services. We examine posited solidarity/diversity tensions in the politicisation of notions of general social trust, and debates about the process of trust, including distinctions between abstract and personal trust, the role of familiarity, and the concept of ‘active trust’, as well as challenges to the functional link between interpretation and expectation in trust. We address the increasing professionalisation of interpreting service provision based on abstract trust, and use case studies to illustrate the complexity of the articulation of trust in interpreters, often involving personal trust, as well as strategies for managing distrust. We conclude that, while trust may be a personal praxis, it takes place in a particular socio-political context that involves asymmetrical relations that focus on particular, minority ethnic, groups.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tiina Kähkönen

PurposeThis study examines trust-repair practices at the team level after organizational change.Design/methodology/approachA qualitative research approach was adopted, and data were collected from key informants through focus group discussions and interviews. The data analysis involved thematic coding and followed the structured procedure.FindingsThis study found that after organization change, trust can be repaired at the team level by improving team leaders' information sharing and knowledge in change management, and by enforcing communication, collaboration and ethical behaviour among team members.Research limitations/implicationsThis paper makes three key contributions by (1) identifying trust violations in teams, (2) proposing trust-repair mechanisms and (3) extending the understanding of trust-repair and preservation at the team level following organizational change.Practical implicationsThis paper provides practical information from a real-work context and can improve managers' understanding of active trust-repair.Originality/valueThis paper outlines active trust-repair mechanisms in an organizational change context and expands the current theory by presenting novel insights into organizational trust-repair at the team level. This study contributes to trust literature by proposing promising avenues for future trust-repair research.


2018 ◽  
Vol 22 (S1) ◽  
pp. 1313-1328 ◽  
Author(s):  
Deepak C. Mehetre ◽  
S. Emalda Roslin ◽  
Sanjeev J. Wagh

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