Improving IT Service Management Processes: A Case Study on IT Service Support

2010 ◽  
pp. 95-106 ◽  
Author(s):  
Antti Lahtela ◽  
Marko Jäntti
Keyword(s):  
Service Management ◽  
It Service Management ◽  
Service Support ◽  
It Service ◽  
Management Processes

The role of decision-making support systems in IT service management processes

2014 ◽  
Vol 8 (2) ◽  
pp. 147-163 ◽  
Author(s):  
M. Mora ◽  
Gloria Phillips-Wren ◽  
Jorge Marx-Gomez ◽  
F. Wang ◽  
O. Gelman
Keyword(s):  
Decision Making ◽  
Service Management ◽  
Support Systems ◽  
It Service Management ◽  
It Service ◽  
Management Processes ◽  
Decision Making Support
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