Using Cognitive Work Analysis to Drive Usability Evaluations in Complex Systems

2013 ◽  
pp. 39-48
Author(s):  
Aren Hunter ◽  
Tania Randall
Keyword(s):  
Complex Systems ◽  
Cognitive Work Analysis ◽  
Work Analysis ◽  
Cognitive Work

Designing Teams for First-of-a-Kind, Complex Systems Using the Initial Phases of Cognitive Work Analysis: Case Study

2003 ◽  
Vol 45 (2) ◽  
pp. 202-217 ◽  
Author(s):  
Neelam Naikar ◽  
Brett Pearce ◽  
Dominic Drumm ◽  
Penelope M. Sanderson
Keyword(s):  
Complex Systems ◽  
Empirical Validation ◽  
Cognitive Work Analysis ◽  
Work Analysis ◽  
Early Stages ◽  
Cognitive Work ◽  
Team Design

We present a technique for team design based on cognitive work analysis (CWA). We first develop a rationale for this technique by discussing the limitations of conventional approaches for team design in light of the special characteristics of first-of-a-kind, complex systems. We then introduce the CWA-based technique for team design and provide a case study of how we used this technique to design a team for a first-of-a-kind, complex military system during the early stages of its development. In addition to illustrating the CWA-based technique by example, the case study allows us to evaluate the technique. This case study demonstrates that the CWA-based technique for team design is both feasible and useful, although empirical validation of the technique is still necessary. Applications of this work include the design of teams for first-of-a-kind, complex systems in military, medical, and industrial domains.

What are they doing: Testing a structured cognitive work analysis-based approach for identifying different road user strategies

2012 ◽  
Author(s):  
Miranda Cornelissen ◽  
Paul M. Salmon ◽  
Roderick McClure ◽  
Neville A. Stanton
Keyword(s):  
Road User ◽  
Cognitive Work Analysis ◽  
Work Analysis ◽  
Cognitive Work

Barriers to implementing wrong site surgery guidelines: A cognitive work analysis

2003 ◽  
Author(s):  
Michelle Rogers ◽  
Marta L. Render ◽  
Richard I. Cook ◽  
Robert Bower ◽  
Mark Molloy
Keyword(s):  
Cognitive Work Analysis ◽  
Work Analysis ◽  
Wrong Site Surgery ◽  
Cognitive Work ◽  
Wrong Site

Designing Affordance-Based Procedures Using Heuristic Cognitive Work Analysis: Application to Triage in an Emergency Department

2021 ◽  
pp. 155534342110295
Author(s):  
Thierry Morineau ◽  
Mounia Djenidi-Delfour ◽  
Fabrice Arnault
Keyword(s):  
Emergency Department ◽  
Degrees Of Freedom ◽  
Qualitative Evaluation ◽  
Hospital Emergency Department ◽  
Extended Version ◽  
Cognitive Work Analysis ◽  
Hospital Emergency ◽  
Work Analysis ◽  
Cognitive Work ◽  
Analysis Application

This study describes the concept of affordance-based procedure and its implementation in a triage station in a hospital emergency department. Rather than seeking to increase operators’ adherence to procedures, an affordance-based procedure (1) aims to induce task steps using affordances that also (2) support degrees of freedom for action. The design of this procedure was guided by the application of an extended version of cognitive work analysis, named “heuristic cognitive work analysis.” This design process produced a new procedural document: a reception card. Ten months after its implementation, a qualitative evaluation with 10 triage nurses shows that the reception card is viewed as supporting coordination between the different nurses’ tasks and providing an external memory to cope with frequent interruptions during high patient inflow, even though the document is used for convenience and with unexpected and partial uses of its items. The document assessed also afforded emerging benefits, that is, acceleration of ambulance release, higher level of confidentiality, assistance for staff hand-overs. Finally, novice triage nurses are particularly sensitive to the benefits brought by this affordance-based procedure.

Twenty Years of Cognitive Work Analysis in Health Care

2013 ◽  
Vol 8 (1) ◽  
pp. 3-22 ◽  
Author(s):  
Tizneem Jiancaro ◽  
Greg A. Jamieson ◽  
Alex Mihailidis
Keyword(s):  
Health Care ◽  
Cognitive Work Analysis ◽  
Work Analysis ◽  
Cognitive Work
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