The Syrian civil war, which broke out in 2011, caused the displacement of more than one million refugees to Jordan. Most of them settled in the Northern Govenorates of Jordan. Due to this, the local services and infrastructures of the hosting communities, in particular the solid waste management (SWM), were put under great pressure. The aim of this study is to evaluate how the off-camp refugees impacted the SWM in the Greater Irbid Municipality (GIM; in the Irbid Governorate), both quantitatively and qualitatively. Data and results obtained from the studies carried out before the Syrian crisis are compared with data collected by the authors in 2016 using similar or comparable methodologies. Moreover, local citizen perceptions of and satisfaction with the solid waste (SW) service level were assessed. A deterioration of the SWM in GIM between 2011 and 2016 was observed in terms of service performance indicators (e.g., an increase of SW collection and transportation costs by 2.5 times and of fines for improper SW disposal by 2.2 times) and of citizens’ views (a decline in SWM quality was felt by 59% of the respondents). An attempt to cope with this situation has been made in recent years with international donors mobilizing efforts and resources to enable municipalities to meet the growing demand in basic SW services. There is however, still much to be done.
