User-perceived quality of service in wireless data networks

2005 ◽  
Vol 9 (6) ◽  
pp. 413-422 ◽  
Author(s):  
Anthony J. Saliba ◽  
Michael A. Beresford ◽  
Milosh Ivanovich ◽  
Paul Fitzpatrick
2005 ◽  
Vol 3 (4) ◽  
pp. 495-506 ◽  
Author(s):  
King-Sun Chan ◽  
Lawrence K. Yeung ◽  
Wenjian Shao

Author(s):  
Michael Abayomi Fowowe ◽  
Kayode K. Arogundade

In this current 21st-century global competitive market, employee empowerment plays a significant role in building the internal resource-based capacity of business survival towards meeting and exceeding ever-increasing market needs. The tertiary health institutions saddled with the responsibility of providing acute healthcare services significantly require effective commitment of their healthcare workers in promoting quality of service delivery towards achieving result-oriented healthcare quality assurance outcome. However, the Nigerian health sector has been characterised with diverse challenges in sustaining quality assurance due to lack of leadership commitment in empowering caregivers in the sector effectively. To a large extent, this has weakened the adequate performance of employees, and also, contributed to the observed increase in morbidity and mortality rate in the Nigerian health centres. This aim of this paper is to critically analyse the impact of employees' empowerment on the perceived quality of service delivery in the context of the Nigerian healthcare institutions.


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