scholarly journals Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

2010 ◽  
Vol 9 (3) ◽  
pp. 363-380 ◽  
Author(s):  
Mauricio Marrone ◽  
Lutz M. Kolbe
Author(s):  
A. J. Gilbert Silvius ◽  
Steven De Haes ◽  
Wim Van Grembergen

A key success factor for a successful company in a dynamic environment is effective and efficient information technology (IT) supporting business strategies and processes. Organizations that successfully align their business strategy and their IT strategy outperform their non-aligned peers (Chan et al., 1997). In recent surveys IT executives consistently name IT to Business alignment their top-concern. The alignment between business needs and IT capabilities is therefore still a prominent area of concern. This paper aims to contribute to the understanding of the alignment challenge by exploring the impact of (national) cultures on the maturity of business / IT alignment (BIA).The paper relies on Hofstede’s framework of cultural dimensions (Hofstede, 1980) to understand the concept of national culture. After a brief introduction on BIA and Luftman’s framework for measuring BIA maturity (Luftman, 2000), the authors analyze the influence of Hofstede’s cultural dimensions on the variables of BIA maturity. This conceptual exercise is than tested in a small-scale empirical exploration by comparing BIA maturity scores of Belgium and Dutch financial institutions. The results support a potential effect of national cultures on BIA maturity, especially in ‘governance maturity’ and ‘skills maturity’, but not all expected results are confirmed.


Systems ◽  
2019 ◽  
Vol 7 (1) ◽  
pp. 17 ◽  
Author(s):  
Miguel Tejada-Malaspina ◽  
Alberto Jan

The correct use of information technology (IT) in business is a longstanding critical issue due to the competitive advantages and performance that IT generates when it is managed strategically and correctly aligned with a business’ strategies and processes. A conceptual model is presented to investigate the effects of intangible assets and organizational capabilities on business-IT strategic alignment. Social networks between business and IT executives conform to relational capital that permits the creation of combinative capabilities; these capabilities encourage the transfer, integration, learning, and strategic use of business and IT executives’ knowledge, and affect the level of strategic business-IT alignment. This combination of social-network characteristics and organizational capabilities in order to generate strategic business-IT alignment is new.


Author(s):  
Fernando Belfo ◽  
Rui Dinis Sousa

Business-IT alignment has been on the top of the concerns of IT executives for many years and how to assess it has been under research. Among many proposals, one of the best known and cited in the literature, showing some relevant empirical work, is the Luftman’s Strategic Alignment Maturity (SAM) categories assessment. Taking it as a framework, seven other proposals are examined using SAM categories as dimensions of business-IT alignment: communications, competency/value measurements, governance, partnership, technology scope and skills. Except for one proposal revealing a tactical level approach, this review shows that business-IT alignment assessment has been studied essentially at the strategic level. Among the examined dimensions across the several proposals, governance is the best covered one while the human resource skills dimension is considerably neglected. Having still room for improvements, either in the governance or the technology scope dimensions, the SAM assessment seems a well balanced instrument. The empirical work already found on SAM provides a good starting point to get an acceptable validated instrument. However, if in terms of content validity, SAM is one of the most promising instruments, there is still much work to do on what concerns its operationalization. Future research should strive for a rigorous, strong instrument on every component of construct validity, namely, the convergent, discriminant and nomological components.


2016 ◽  
Vol 45 (5) ◽  
pp. 1087-1107 ◽  
Author(s):  
José Luís Martinho ◽  
Carlos F. Gomes ◽  
Mahmoud M. Yasin

Purpose – Motivated by the increasing role of information technology (IT) in today’s organizations, the purpose of this paper is to examine the relationships between business and IT executives in order to improve the organizational performance of the different aspects of IT technology and related systems. In the process, special attention is given to drivers which facilitate the cooperation between the parties involved. Design/methodology/approach – This survey-based research utilizes structural equation modeling methodology to uncover the relevant variables pertaining to the promotion of a positive social and strategic context needed to increase the effectiveness of organizational IT facets. Findings – The effectiveness of IT in modern organizations is contingent on a social alignment, business – IT alignment, strategic consistency, and common vision among the people who manage the IT function and those who need the organization. Research limitations/implications – This study is based on a sample of Portuguese manufacturing organizations. Therefore, findings and conclusions should be interpreted accordingly. In this context, future research in other organizational cultural settings is called for in order to refine and validate the results of this study. Practical implications – The role of establishing an organizational culture which stresses the common goal and mutual trust and cooperation in creating effective IT organizational utilization is underscored. As such, business executives are encouraged to exercise their leadership skills in order to create an organizational strategy which aligns IT capabilities and investments with the competitive strategy of the organization. In this context, creating an organizational culture which promotes business – IT alignment in a healthy social context is necessary. Originality/value – The issues and concerns addressed in this study should bridge the gap between business and IT executives. In the process, this study facilitates and encourages the effective utilization of the different facets of IT technology as they better serve the people of the organization. This advances the cost and practice of the strategic organizational role of IT investments.


2020 ◽  
Vol 31 (5) ◽  
pp. 983-995
Author(s):  
Lin Menglong ◽  
Yi Shuanghui ◽  
Zhang Mengmeng ◽  
Chen Tao ◽  
Chen Honghui ◽  
...  

Author(s):  
Steven De Haes ◽  
Wim Van Grembergen ◽  
Anant Joshi ◽  
Tim Huygh

2018 ◽  
Vol 31 (3) ◽  
pp. 34-53 ◽  
Author(s):  
Yu Jia ◽  
Nianxin Wang ◽  
Shilun Ge

The purpose of this article is to portray the knowledge evolution paths of business-IT alignment (BITA) research and identify a set of important papers in the development of BITA, and elucidate the intellectual structure of this field. This study collected 309 papers published during the period 1983-2015 from the Web of Science (WOS) database. Using a variety of bibliometric and visualization analytic techniques such as citation analysis, co-citation analysis and main path analysis, this article (1) delineates the significant knowledge flows of BITA research and identifies 15 important papers in this field; (2) graphically maps the influential countries, institutions, and journals of BITA research; (3) identifies four major research themes: BITA model, measurement, antecedents, and dynamics, and visualizing the relationships among them. Based on these findings, recommendations for the future research directions have suggested. This article provides IT practitioners, executives, and scholars with a new perspective to get a better understanding of BITA.


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