Predicting customer churn from valuable B2B customers in the logistics industry: a case study

2014 ◽  
Vol 13 (3) ◽  
pp. 475-494 ◽  
Author(s):  
Kuanchin Chen ◽  
Ya-Han Hu ◽  
Yi-Cheng Hsieh
Keyword(s):  
Logistics Industry ◽  
Customer Churn

Managing the Network of Supply and Demand at AGL Energy

2018 ◽  
pp. 1-12
Author(s):  
Tim Coltman ◽  
Peter Reynolds ◽  
Frank Schlosser ◽  
Alan Thorogood
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Real Time ◽  
Supply And Demand ◽  
Price Variability ◽  
Chain Management ◽  
Customer Churn ◽  
The World ◽  
World Demand

AGL Energy operates in one of the most fiercely competitive markets in the world. Demand is volatile with high customer churn rates and supply procurement is real time with huge price variability. These characteristics make supply chain management difficult and the case study describes how information is used to match supply with demand.

A recommender system to avoid customer churn: A case study

2009 ◽  
Vol 36 (4) ◽  
pp. 8071-8075 ◽  
Author(s):  
Yi-Fan Wang ◽  
Ding-An Chiang ◽  
Mei-Hua Hsu ◽  
Cheng-Jung Lin ◽  
I-Long Lin
Keyword(s):  
Recommender System ◽  
Customer Churn
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