scholarly journals Leasing or selling? The channel choice of durable goods manufacturer considering consumers’ capital constraint

2021 ◽  
Author(s):  
Jian Li ◽  
Huan Wang ◽  
Zhiwen Deng ◽  
Wen Zhang ◽  
Guoqing Zhang
Keyword(s):  
Durable Goods ◽  
Channel Choice

An Empirical Investigation into Personal Characteristics' Effect on Choosing Complaint Channels

2019 ◽  
Vol 3 (4) ◽  
pp. 195-208
Author(s):  
Hannes Boepple ◽  
Janine Göttling ◽  
Marie-Christin Papen ◽  
Florian U. Siems
Keyword(s):  
Word Of Mouth ◽  
Empirical Investigation ◽  
Personal Characteristics ◽  
Negative Word ◽  
Channel Choice ◽  
Valuable Customer ◽  
Word Of Mouth Communication ◽  
Customer Reaction ◽  
Managerial Perspective ◽  
Selection Of

For companies, complaints are a valuable customer reaction to dissatisfaction. They enable the company to respond to customer issues to prevent them from changing supplier or spreading negative word-of-mouth communication. Previous research identified various influencing factors of complaint behaviour. However, it has been scarcely considered which aspects influence the selection of the complaint channel (e. g. telephone, social media). Therefore, a 1x2 experimental study (n = 244) was conducted. Results reveal effects of personal characteristics (aggressiveness, argumentativeness and social anxiety) on complaint channel choice. A moderating effect of failure severity was also partially found. From a managerial perspective, it is recommended to provide various complaint options. This would allow the disappointed consumer to choose an adequate complaint channel depending on his or her personality.

Inflation Stabilization and the Consumption of Durable Goods

1998 ◽  
Author(s):  
Jose de Gregorio ◽  
Pablo E. Guidotti ◽  
Carlos A. Vegh
Keyword(s):  
Durable Goods ◽  
Inflation Stabilization

Coordinating Channels for Durable Goods: The Impact of Competing Secondary Markets

2002 ◽  
Author(s):  
Preyas S. Desai ◽  
Oded Koenigsberg ◽  
Debu Purohit
Keyword(s):  
Durable Goods ◽  
Secondary Markets ◽  
The Impact

Finite Horizon Portfolio Selection with Durable Goods

2020 ◽  
Author(s):  
Junkee Jeon ◽  
Hyeng Keun Koo ◽  
Kyunghyun Park
Keyword(s):  
Portfolio Selection ◽  
Durable Goods ◽  
Finite Horizon
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